So we'll organised
So we'll organised. All the crew were friendly and professional. Great value
P&O Cruises is a well-established cruise line that specializes in providing vacation experiences at sea for a diverse range of travelers. The company operates a fleet of contemporary cruise ships that offer various itineraries to popular destinations across the globe. P&O Cruises caters to families, couples, and solo travelers, delivering a variety of onboard amenities and entertainment options to enhance the cruising experience. The company focuses on delivering a balance of relaxation, adventure, and cultural exploration, making it a preferred choice for holidaymakers seeking memorable vacations. With a commitment to customer satisfaction, P&O Cruises emphasizes quality service and a diverse selection of dining and recreational activities, appealing to both seasoned cruisers and first-time travelers alike.
P&O Cruises receives overwhelmingly positive feedback from its customers, with many praising the exceptional service and beautiful ships. Reviewers frequently highlight the attentive and friendly staff, noting their professionalism and genuine smiles, which enhance the overall cruise experience.
The entertainment and dining options are also commended, with several guests describing their trips as "amazing" and "fabulous." However, some customers express dissatisfaction with the customer service, citing issues such as poor responses to complaints and noise disturbances in cabins. Despite these criticisms, the majority of reviews reflect a strong appreciation for the value and quality of the cruises offered. Overall, P&O Cruises is viewed positively, with many eager to book their next adventure.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,148 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| May 25 | 4.6 | 297 |
| Jun 25 | 4.6 | 416 |
| Jul 25 | 4.5 | 419 |
| Aug 25 | 4.1 | 16 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The crew were all polite and friendly”
“We wrote to customer services who took weeks to respond who have offered the same and have said that they feel this i...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.1 out of 5 (good) | 3.9 out of 5 (good) | — | 1,148 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 3.0 out of 5 (fair) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: P&O Cruises is #4 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 3.9).
500 reviews of P&O Cruises. Filter by what matters to you.
So we'll organised. All the crew were friendly and professional. Great value
We are just back from our first cruise and it went beyond all of our expectations. The staff were welcoming, friendly and efficient, the ship was clean and beautifully presented and the whole experience was excellent. We would definitely recommend this cruise and are already looking to book a trip to the Mediterranean next year. Thank you P&O for a fabulous time.
Just got home from a week on Iona visiting Norway. Loved the ship, staff great, food excellent, entertainment first class (with the exception of Klaus (supposed to be a magician but not good or entertaining at all!). Had a great week.
Quick answers to the questions people ask most.
P&O Cruises offers a variety of itineraries including Mediterranean, Caribbean, and Northern Europe. For detailed information on specific routes and destinations, please visit the website.
You can reach P&O Cruises' customer service through their website or by calling their support line. They are available to assist with any inquiries or concerns regarding your booking.
P&O Cruises features both family-friendly ships and adults-only options. Specific age restrictions may apply, so it's best to check the details on the website or contact customer service.
If you experience any issues while on board, it is advised to speak directly with the ship's staff or guest services, who are there to help. For post-cruise concerns, you can reach out to customer service via their website.
Pricing for P&O Cruises varies based on the itinerary, time of year, and type of accommodation. For the most accurate pricing information, please visit their website or contact customer service.
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Just back from Norway on Britannia, having been to the same destination 12 months ago on Iona. The smaller boat meant we were able to sail through spectacular fjords that Iona was too big for. Iona was still a fantastic trip.
New to cruising but couldn’t of picked a better 1st choice from start to finish everything sorted and done for you staff were excellent in all departments Food was excellent choices on board was also excellent really could not fault
Just back from The Norwegian Fjords on Iona. This was our 1st cruise and what a fabulous experience. The Iona is a fantastic ship, cabins with balconies are beautiful with every attention to detail considered. The choice of restaurants and the food is excellent. The staff are very friendly and helpful. Embarking/Disembarking was effortless and everything from start to finish was so well organised. We would highly recommend P&O.
The suite on the back of Iona is amazing! So much space with sun loungers
This was our first cruise and hopefully it won’t be our last. It truly was brilliant from the moment we stepped on board the ship. The attention to detail was outstanding and the places we visited in Norway were stunning. The crew kept us informed throughout our time on board and every effort was made to make sure that we really enjoyed our experience. The only thing I would say is to book all of the on board and shore experiences before you go. Thankyou P&O for a fabulous holiday.
Just back from Norway on Iona. Great ship, highly recommended BUT I was told by 3 staff about the hours they work & the general conditions. No wonder P&O like others employ 3rd world staff - plentiful, cheap, working conditions unions wouldn’t tolerate. I believe ALL staff should have time off - it’s exploitative otherwise. I could have been lied to but the surliness of a few (not all) staff suggests they weren’t a happy bunch completely. By the way, I realised this is not my Trustpilot account so I’m not on the ship manifest!
This was my first cruise with family. I would be more than happy to go again on my own, I felt very relaxed and safe. Entertainment in the theatre was excellent, I would try other forms if under my own steam. Would definitely go p and o again, but would also like to experience other cruise companies.
Recently back from the fjords which were wonderful but this cannot be said about the ship Iona and the crew. Constantly ignored, staff far too busy talking to each other or checking phones. The service was terrible after waiting half hour for a drink after asking several waiters I went to the bar in the crowe’s nest only to rudely be told to go back to my seat someone would be along shortly. I explained we’d been waiting and had asked several waiters for him just to turn around and walk away. Same can be said for shops they stood there picking there finger nails and every time I asked if to try aftershave I was told no don’t have any testers. It was like a scene from little Briton only not funny in real life. We’ve sailed with P&O several times before on Britannia and always been treated so well you couldn’t find anything to complain about. But this seems the new norm as I’ve complained to the company as soon as we got back but they’ve ignored us as well. We booked a 4 week cruise with p&o for the end of next February to Australia through to San Francisco for our 30th wedding anniversary but are seriously considering cancelling it due to this cruise. You pay a lot of money for these holidays so make sure you pick correctly there are plenty of cruise choices out there
We enjoyed a week in the Norwegian fjords on the Britannia. The shows were wonderful. We were very happy with the ship, the cabin, and the facilities. Everything was great!
First time cruise .I nearly cancelled due to medical matters. So glad I didn't. I achieved my wish to see the glazier. The crew are amazing always smiling and ready to help. The assistance is fantastic they reassure you help on and off ship. Basically your treated so well you don't want to go home. The Captain let's you know in advance of sea conditions and times we get to next port. Nothing is too much trouble. So Thank you Britainia crew and staff you built up my confidence, you made me laugh and made me feel special
Just arrived back from the Norwegian fjords on the Britannia.wow what a holiday. Scenery was stunning, ship was beautiful, everywhere was clean, staff very helpful.Ganesh our housekeeper was a diamond. I must admit i was initially underwhelmed with our balcony cabin as a bunk came down from the ceiling as I had my sister with us as a 3rd guest and no extra seating in room or balcony for her, but after the first night we got used to it and didn’t dwell on it.overall we loved the holiday and would definitely book again but if another guest would come again we would book a suite next time.
Just returned from Norway on Britannia. Went with a friend who had never cruised before. She was blown away by the experience. Food was excellent and the staff helpful and good humoured. Could have done with the weather being a bit warmer but P& O can't do much about that!
Just returned from Norwegian Fjord Cruise, Britannia has been refitted in 2024, stunning ship, food superb, entertainment amazing, shore excursions were very good. First Cruise definitely not my last. Staff were so helpful and courteous. The arrival process, onboarding and disembarking process is so simple. P&O have got this cruising thing nailed on. Wouldn't hesitate to recommend this cruise.
Great Staff Smooth Well Organised Holiday Experience & trips Great Entertainment Horizon Singers & Dancers were So Talented, like a West End Show Lovely Piano from Norbert & Live Music from the Band Varied Choice of tasty Food Superb Food by the Chefs & well looked after by the Waiters Clean Rooms & Venues Top Service from Start to Finish Made our Holiday Perfect !!! Thanks to all who work So hard to give us memorable Holidays AAA+++ Faultless
Just got back from our second cruise on Ventura, and already looking to book our third. The miseries say she is showing her age, and not as flashy as her sisters, but I could fault nothing. The staff are amazing and every day on board made me feel special. Thank you P&O you justified our trust.
P&O Cruises is a well-established cruise line that specializes in providing vacation experiences at sea for a diverse range of travelers. The company operates a fleet of contemporary cruise ships that offer various itineraries to popular destinations across the globe. P&O Cruises caters to families, couples, and solo travelers, delivering a variety of onboard amenities and entertainment options to enhance the cruising experience. The company focuses on delivering a balance of relaxation, adventure, and cultural exploration, making it a preferred choice for holidaymakers seeking memorable vacations. With a commitment to customer satisfaction, P&O Cruises emphasizes quality service and a diverse selection of dining and recreational activities, appealing to both seasoned cruisers and first-time travelers alike.
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