P&O Cruises is a well-established cruise line that specializes in providing vacation experiences at sea for a diverse range of travelers. The company operates a fleet of contemporary cruise ships that offer various itineraries to popular destinations across the globe. P&O Cruises caters to families, couples, and solo travelers, delivering a variety of onboard amenities and entertainment options to enhance the cruising experience. The company focuses on delivering a balance of relaxation, adventure, and cultural exploration, making it a preferred choice for holidaymakers seeking memorable vacations. With a commitment to customer satisfaction, P&O Cruises emphasizes quality service and a diverse selection of dining and recreational activities, appealing to both seasoned cruisers and first-time travelers alike.
P&O Cruises receives overwhelmingly positive feedback from its customers, with many praising the exceptional service and beautiful ships. Reviewers frequently highlight the attentive and friendly staff, noting their professionalism and genuine smiles, which enhance the overall cruise experience.
The entertainment and dining options are also commended, with several guests describing their trips as "amazing" and "fabulous." However, some customers express dissatisfaction with the customer service, citing issues such as poor responses to complaints and noise disturbances in cabins. Despite these criticisms, the majority of reviews reflect a strong appreciation for the value and quality of the cruises offered. Overall, P&O Cruises is viewed positively, with many eager to book their next adventure.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,148 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| May 25 | 4.6 | 297 |
| Jun 25 | 4.6 | 416 |
| Jul 25 | 4.5 | 419 |
| Aug 25 | 4.1 | 16 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The crew were all polite and friendly”
“We wrote to customer services who took weeks to respond who have offered the same and have said that they feel this i...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.1 out of 5 (good) | 3.9 out of 5 (good) | — | 1,148 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 3.0 out of 5 (fair) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: P&O Cruises is #4 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 3.9).
500 reviews of P&O Cruises. Filter by what matters to you.
The staff in Southampton were really friendly & the process quick. The ship was clean. A couple of destinations were not what we expected, a bit industrial/docks, but the hop on/off were good as you got to know the history of the area.
Just returned from our first cruise aboard the Britannia to the Norwegian Fjords. Embarkation at Ocean Terminal was very efficient and the Crew were welcoming, friendly and always going above and beyond. We booked excursions at our destinations and had a memorable experience. Would absolutely recommend P&O and would rebook with them again. The experience is what you make it - we found researching the destinations and planning our days really helped us make the most of each location.
Just returned from Nowegian Fjords on Board Britannia. Went for the scenery and wow what a holiday.. The food, service, and whole package was exemplary. special mention for Vinay in the crystal room who had a drink on our table before we got there! The ballroom dancing was brilliant, if you ever need any more hosts we are available. We will be booking another for next year thats a fact.
Quick answers to the questions people ask most.
P&O Cruises offers a variety of itineraries including Mediterranean, Caribbean, and Northern Europe. For detailed information on specific routes and destinations, please visit the website.
You can reach P&O Cruises' customer service through their website or by calling their support line. They are available to assist with any inquiries or concerns regarding your booking.
P&O Cruises features both family-friendly ships and adults-only options. Specific age restrictions may apply, so it's best to check the details on the website or contact customer service.
If you experience any issues while on board, it is advised to speak directly with the ship's staff or guest services, who are there to help. For post-cruise concerns, you can reach out to customer service via their website.
Pricing for P&O Cruises varies based on the itinerary, time of year, and type of accommodation. For the most accurate pricing information, please visit their website or contact customer service.
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Cruised the Norwegian trip on Britanica with friends, what a lovely experience, entertainment, food, and the way we were welcomed by staff, and the cabin was excellent. The embankment and disembarkment was very well organised and completely stress free.
Just returned from a cruise on Britannia. Exceptional service to cater for my Gluten free diet a always. Cabin steward (Manuel) kept our cabin immaculate. Service was excellent
At first we were not keen on the Arcadia, being so much smaller than the Iona which we took our first two cruises on. However, gradually we began to like the fact the we got to know so many more people as it was smaller, and we met some great 'cruise buddies' !!
We just came back from a lovely cruise to Norway. We were picked up 20 minutes from home by a luxury coach, everything was smooth and well organized. Great value for money - lovely food and drinks, everything was very clean on the ship (Britannia) and the crew were fantastic.
Our first experience of a cruise for a long time P and O attention to detail,staff, and overall experience was excellent! I wouldstrongly recommend them.
Just got back from a cruise to the Norwegian Fjords on board Britannia - absolutely no problem with the ship, this is our second cruise on her. We found everything easy to locate, everywhere was spotless, food was delicious whether eating in the buffet or, as we did a couple of times, The Glass House. We did find the destinations underwhelming though - Stavenger ok, easy walk in. Olden - quite a trek to find 4 or 5 outlet shops - nothing else. Alesund - again walkable but more shops! Haugesund - ridiculous trek into 'town' only to find more shops - all shops encountered had 'sales' on! The scenery of the Fjords themselves were breathtaking and probably the best part - Olden play music when the ship departs - that was great fun ! Although we went at the end of June there was only one day that we ventured out without a coat !!
Went on the golden circle trip. In Iceland, with the arcardia, I can only walk slow to medium, the tour guide set off like a bat out of hell. No way could I keep up, I had to go back only to find the coach had moved to another area. The park ranger very kindly took me to where the coach was. Not impressed at all
Celebration evenings - We attended both and got the same boring, bland and devoid of flavour menu served, but we dressed up for it! Beach House - (paid for)Very disappointing food was inedible lava salt rock prime fillet steak was not fillet steak it was braising steak..too chewy and tough and we needed a chainsaw to cut through it we gave up. Big let down and we paid for the privilege of this rubbish. 6th Diner - Staff have attitude and try to rush you and then service is slow. Food very bland and greasy just pretend American Diner it talks the talk but lacks real conviction.. Marked difference between included and premium restaurants in terms of food quality and service, and It comes to something when you have paid over £3k for an all inclusive cruise, only to eagerly await your next port of call in order to enjoy a freshly cooked authentic meal! Real Fruit Real Veg 90% of deserts tasted either the same or just synthetic eg fake cream, photogenic but tasteless. Other foods were greasy or dried out and looked one thing but tasted of something else. The amount of additives you must be using in your food is astounding, I do have an allergy issue but it would have been impossible to decipher which products to avoid, along a buffet, impossible to see what items were additive free and what wasn't! I got through the cruise on my anti histamine tablets. There is the Sindhu Indian restaurant on board already and I like a curry every now and then, but talk about overkill. Not only was a curry scheduled to appear every single night at the Horizon Buffet, but it became very clear and apparent that any left overs from anywhere were being used to create additional curries every single night of our summer cruise! Very blatantly obvious...is that really the best you can do with our 3K per head? Or are the grumpy asian staff stowing the good stuff away? Maybe Carnival needs to set up 'mystery cruisers' to give you a better idea of what is actually going on in those pantries/kitchens? Fruit and fresh veg was a scarcity, just individual bowls of pears, apples, plums or oranges. either rock hard or sour but all consistently tasteless..as were the razor thin slices of fruit salad in mini bowls near the synthetic and tasteless deserts. thicker tasteless Melon slices only appeared for breakfast? Is this the only fruit that the Arvia can manage to bring along??Ffrozen cucumbers and frozen fruit throughout. All inconsistent, some days you saw it others you didn't. Unfortunately not everyone that goes on a cruise wants to get pie eyed and legless...I notice the water dispensers have been strategically placed in areas not so easy to find, tucked away behind corners or corridors. Bars everywhere and am sure this is where you make most of your profits...but not all your cocktails taste right and whether any alcohol ever touches the glass is debatable. Our first Pina coladas in the sunset bar gave us all brain freeze..just frozen rubbish no coconut flavour and brown gone off pieces of pineapple wedged onto all our glasses....so we stopped ordering those... One night we called room service twice for a bucket of ice and it never came... Deck 9 at least our stretch of corridor was being cleaned by the steward. (no complaints on him) However there seems to be a smell ingrained into the carpet along that stretch of corridor and I'm sure people can have toileting accidents but maybe cleaners and housekeeping can consider using a spray or something to freshen deck suite corridors when they start smelling....musty and of stale urine. Our cabin was a nice size, but soon after going in, we realised the cleaning was below standard, surfaces were not wiped and still dusty and also the carpet was giving out a musty stale smell. When we did "Go out exploring" it was evident that no vacuum cleaner had been used.. I did take photos. Please use this review constructively and make some changes to the food and drink quality as the Avia is a wonderful ship and should not be neglected so early on..Captain Brown was great to, and not all of the staff were grumpy. Would I sail on her again? Maybe not for a wee while...my guts are still trying to come back to life
Just returned last Saturday from the Norwegian Fjords cruise on the Iona. It was our first cruise, and the experience was very positive. The embarkation was seamless and easy. The staff were very polite and helpful throughout the cruise. There were plenty of restaurants to choose from, and the food was of a high standard. The onboard entertainment was varied and had something to suit all tastes. There were plenty of swimming pools and whirlpools around the ship. The spa was lovely and well worth a visit. The Iona ship is modern and clean. We had a cabin with a seaview and a queen bed, which was very spacious. Overall, an excellent experience, and we will be cruising again.
I was made to feel very welcome and in a safe environment as a solo traveler. The food, bars and entertainment options were great. My cabin was clean and comfortable and I was allowed to have my holiday my way. Last year I did the same cruise on Iona but took my two granddaughters. This year I was on my own and although it was the same ship with the same destinations it was a completely different experience. I was impressed with the number of staff who remembered my name after the first day which made me feel very welcome and I liked the way that we were welcomed ‘home’ each evening by the Captain which was a nice touch. All but one shore experience was excellent and the one that wasn’t was spoiled by the inattention of the guide in Haugesund. I tried some of the speciality restaurants with Epicurean being the best - amazing views to enjoy your meal with. The only reason I didn’t book another cruise on board is that there is so much choice, I couldn’t decide which one to choose next. Hopefully I’ll be able to make my mind up soon. I would highly recommend visiting the stunning Norwegian Fjords on Iona to anyone thinking of doing this cruise and advise to book as much as possible beforehand as you may find less choice once on board.
A case of Anderson’s ‘the king is in his altogether’. There are very few commendations here except the crew were outstanding on the Aurora. The ‘hospitality reception desk was not fit for purpose and the so-called duty manager on embarkation totally unhelpful. The food descriptions sounded great for head office but bore no relation to the real thing. The Sindhu restaurant was alarming inasmuch as they had no idea what Indian cuisine is about. They said to me that it was not really Indian but was an infusion. Poppadoms out of a packet?the rice hard and small.? The main dining rooms looked great, the food over described and poor quality , never had poorer quality of lamb, soufflé a bricklayer might have been proud of and things described with raspberries or strawberries did not materialise. The height of the strawberry season in the Uk, never been cheaper, did not show themselves on any menu. Much of the fresh fruit was as hard as nails. Toast was soggy and tough as old boots at breakfast. Beef was poor quality, served lukewarm and tough to eat. The cabins/staterooms had no walk in showers, there were only 4 on the whole ship. Well over 50% of the passengers were incapacitated my wife included. She had to be physically lifted in and out of the small bath with an overhead shower. She suffered severe bruising and a hematoma once from which she has recovered. In fairness there were many passengers who like to return year after year and that makes me wonder if I am the only one seeing the issues. The excursions were a joke. Panoramic low activity amounted to a coach dropping you off for well over an hour, walking tour of the town, back to the ship with yet another stop for a walking tour of the next town. If you couldn’t manage the walk you were advised to find a cafe and rejoin the coach when it returned. No, you could not stay on the coach. Other excursions were equally disappointing but, again, sounded good for head office I am sure the next cruise will not be P&O for me but I wish them well. Maybe if they get things sorted out I might change my mind
Maintenance issues in cabin. Cracked tiles in bathroom. Chipped basin. Defective balcony door. Only one plug socket. Hanging loose wires from wall mounted TV. Freedom dining a joke. Waiting for an hour to get table while tables remained empty for over 1 hr. Speciality dining worst I ever had. Buffet food left out too long. Selection limited. Vegetarian option ok if you like salad and curry. No drinks. No ice cream. Serving hatches and utensils difficult to navigate and use. Contracted Norovirus and isolated for 3 days in cabin. Infection control cleaning a joke. No wonder there were others infected on the ship. Cancelled 2 port visits at very short notice for questionable reasons with no offer of compensation. Cost of port shuttle buses was not made clear even at the port experience presentation. Embarkation and disembarkation was good. Our cabin cleaner was excellent but rushed.
Iona fjords cruise. This was our second cruise with P@O, both excellent. The scenery is spectacular. It was a bit of a letdown ending the cruise in Stavanger. The photographer excursion was a ripoff, we could have just walked a hundred yards from the ship to get the pictures. Many people were just walking away. It was only a 7 day cruise and should have been 3 fjords stops not 2.
It really is a great option for families, the ship is magnificent, the food is of good quality, and the onboard entertainment is exceptional 20/10
P&O Cruises is a well-established cruise line that specializes in providing vacation experiences at sea for a diverse range of travelers. The company operates a fleet of contemporary cruise ships that offer various itineraries to popular destinations across the globe. P&O Cruises caters to families, couples, and solo travelers, delivering a variety of onboard amenities and entertainment options to enhance the cruising experience. The company focuses on delivering a balance of relaxation, adventure, and cultural exploration, making it a preferred choice for holidaymakers seeking memorable vacations. With a commitment to customer satisfaction, P&O Cruises emphasizes quality service and a diverse selection of dining and recreational activities, appealing to both seasoned cruisers and first-time travelers alike.
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