P&O Cruises is a well-established cruise line that specializes in providing vacation experiences at sea for a diverse range of travelers. The company operates a fleet of contemporary cruise ships that offer various itineraries to popular destinations across the globe. P&O Cruises caters to families, couples, and solo travelers, delivering a variety of onboard amenities and entertainment options to enhance the cruising experience. The company focuses on delivering a balance of relaxation, adventure, and cultural exploration, making it a preferred choice for holidaymakers seeking memorable vacations. With a commitment to customer satisfaction, P&O Cruises emphasizes quality service and a diverse selection of dining and recreational activities, appealing to both seasoned cruisers and first-time travelers alike.
P&O Cruises receives overwhelmingly positive feedback from its customers, with many praising the exceptional service and beautiful ships. Reviewers frequently highlight the attentive and friendly staff, noting their professionalism and genuine smiles, which enhance the overall cruise experience.
The entertainment and dining options are also commended, with several guests describing their trips as "amazing" and "fabulous." However, some customers express dissatisfaction with the customer service, citing issues such as poor responses to complaints and noise disturbances in cabins. Despite these criticisms, the majority of reviews reflect a strong appreciation for the value and quality of the cruises offered. Overall, P&O Cruises is viewed positively, with many eager to book their next adventure.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,148 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| May 25 | 4.6 | 297 |
| Jun 25 | 4.6 | 416 |
| Jul 25 | 4.5 | 419 |
| Aug 25 | 4.1 | 16 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The crew were all polite and friendly”
“We wrote to customer services who took weeks to respond who have offered the same and have said that they feel this i...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.1 out of 5 (good) | 3.9 out of 5 (good) | — | 1,148 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 3.0 out of 5 (fair) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: P&O Cruises is #4 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 3.9).
500 reviews of P&O Cruises. Filter by what matters to you.
We had a really lovely holiday and enjoyed our first cruise experience. Staff were obviously very well trained but I did feel very uncomfortable to be referred to as Ma'am. It smacks of subservience to me and I'm never comfortable with that. I don't consider myself to be any different to others and I don't see why the staff have to be trained to be so subservient.
It was an amazing experience from checking in to disembarking. The ship Iona was so clean, all staff were exceptional, so much to do onboard and off the ship. Great food and drink with plenty of activities and entertainment for all ages. It was our first time on a cruise and I will be booking again, 100% recommend. Thanks you P&O.
We returned from the a522 cruise on the 19th June. Before we went we registered our card We had £90 on board credit We booked dining before we went totalling £94.40 While on board our card got charged £71.50 which we had spent at the restaurants etc. Now we arrived home 19th June, on the 20th June we had notification we had been charged yet again £71.50 which said delayed charge from 12th June boarding day! I’ve contacted on line chat who could not help, waited on phone 1.5 hours no reply. I’ve since emailed with all receipts etc proofing over charge. Still I reply Worse cruise company I have ever been on. Would I use p&o again definitely not. Entertainment totally rubbish staff rude, well in certain places bars and costa. Only refunded having contacted my bank to get a refund No pre authorisation we were definitely charged twice on board and then when home!!
Quick answers to the questions people ask most.
P&O Cruises offers a variety of itineraries including Mediterranean, Caribbean, and Northern Europe. For detailed information on specific routes and destinations, please visit the website.
You can reach P&O Cruises' customer service through their website or by calling their support line. They are available to assist with any inquiries or concerns regarding your booking.
P&O Cruises features both family-friendly ships and adults-only options. Specific age restrictions may apply, so it's best to check the details on the website or contact customer service.
If you experience any issues while on board, it is advised to speak directly with the ship's staff or guest services, who are there to help. For post-cruise concerns, you can reach out to customer service via their website.
Pricing for P&O Cruises varies based on the itinerary, time of year, and type of accommodation. For the most accurate pricing information, please visit their website or contact customer service.
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My wife and I have just returned from our first cruise (the Canary Islands + Madeira and Lisbon). We were made to feel incredibly special and appreciated by the wonderful service by the crew. Like many people we ate far more than was usual but most of the food was exceptional and some was incredible. We chose not the buy the shore experiences but just 'do our own thing' in the ports we visited and we had some great times and met some lovely people.
Everything was fantastic
Now been on four cruises with another booked for next year! Absolutely excellent value for money with superb attentive staff. Every cruise 🛳 we have been on runs like clockwork Highly Recommended
First time to Norway and Fjords. A fabulous week ashore and on Iona. Exceeded our expectations.
Would highly recommend
Excellent cruise on Ioana to the Norwegian fjords, great port stops, extremely well organised embarkation and disembarkation at ports and just a really easy, enjoyable holiday all round. Evening entertainment was brilliant, definitely up a few notches on how professional the shows are to when I travelled on a weekend cruise 10 years ago with P&O. My husband & I really enjoyed our dining experiences & evenings on the ship as much as the day time. The cleanliness on this ship was also impeccable.
Great food, great entertainment, clean and beautiful ship. Lots to do and fantastic places to visit. Stunning scenery in the fjords. Would go again and choose more activities and excursions.
Currently sailing on Aurora in the Norwegian Fjords but unlikely to sail with them again after the experience so far. The main restaurant took 45 minutes from sitting down to providing our starter on the first night on board and the menu is poor although they do always have steak and chips. Tonight the Horizon restaurant decided to go all Indian food with only a bit of roast meat and peas as a concession to the English menu. No potatoes of any kind, mash, roast, chipped or boiled. No other vegetables available. Missed our first sitting reservation in the main restaurant so no meal for me tonight. The options for food are so limited, you would be better on other ships that cater for plain English rather than P&O cruises.
our overall cruise 🛳 14/6 to 28/6 food was good real ale obviously its bottle apart from a the few they had was ok my overall favourite was the beach house we had the fillet cooked on a larva block was absolutely amazing. Buffet choice was good always found some nice choice and coffee ☕️ out the machine was a decent drink but Tea bags not very good ( not PGT ) brought. My own
Excellent service from all staff. Beautiful ship, bars, staterooms, dining rooms and entertainment venues
We have just returned from a 14 day cruise on Ventura. The staff were fantastic and so helpful, I have a food intolerance which was catered for in a amazing way. We love P & O so very pleased with the care and service we were given throughout our trip. Good range of shore experiences as well as everything onboard. The Retreat was brilliant as usual and the crew in there went above and beyond to help
A member of our group has been treated abysmally - special assistance required but was denied as it was not booked. It was not booked because he had a mobility scooter. Was told when checking in that as the scooter had a lithium battery it was not allowed so had to remove it and put and put back in the car. All protocol had been adhered to and declared when booking this cruise. Eventually once allowed on board was loaned a wheelchair which we cannot take ashore(?). We were then called over the tanoy and reprimanded by the crew. So very upsetting for all involved.
We've just returned from a cruise on the Brittannia for 7 days to the Norwegian Ffords. This was on my mums bucket list. From start to finish we were thoroughly spoilt. A fantastic experience and great memories made. Laughed from start to finish. Staff were so friendly and fantastic. Food and accomodation was excellent. Just like a 5 star hotel on water.
The service at this destination stood out significantly compared to others. The staff were exceptionally attentive, professional, and consistently went above and beyond to ensure a comfortable and enjoyable experience. From the moment we arrived, everything felt well-organized and thoughtfully managed. The destination itself was also impressive—beautiful Canaria Island. Overall, it was not only a relaxing and enjoyable trip, but also one where the quality of service truly enhanced the entire experience.
P&O Cruises is a well-established cruise line that specializes in providing vacation experiences at sea for a diverse range of travelers. The company operates a fleet of contemporary cruise ships that offer various itineraries to popular destinations across the globe. P&O Cruises caters to families, couples, and solo travelers, delivering a variety of onboard amenities and entertainment options to enhance the cruising experience. The company focuses on delivering a balance of relaxation, adventure, and cultural exploration, making it a preferred choice for holidaymakers seeking memorable vacations. With a commitment to customer satisfaction, P&O Cruises emphasizes quality service and a diverse selection of dining and recreational activities, appealing to both seasoned cruisers and first-time travelers alike.
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