Excellent first time in a cruise
Excellent first time on a cruise. Although the Iona is a large ship there was plenty of room to relax whenever needed. Food was great.
P&O Cruises is a well-established cruise line that specializes in providing vacation experiences at sea for a diverse range of travelers. The company operates a fleet of contemporary cruise ships that offer various itineraries to popular destinations across the globe. P&O Cruises caters to families, couples, and solo travelers, delivering a variety of onboard amenities and entertainment options to enhance the cruising experience. The company focuses on delivering a balance of relaxation, adventure, and cultural exploration, making it a preferred choice for holidaymakers seeking memorable vacations. With a commitment to customer satisfaction, P&O Cruises emphasizes quality service and a diverse selection of dining and recreational activities, appealing to both seasoned cruisers and first-time travelers alike.
P&O Cruises receives overwhelmingly positive feedback from its customers, with many praising the exceptional service and beautiful ships. Reviewers frequently highlight the attentive and friendly staff, noting their professionalism and genuine smiles, which enhance the overall cruise experience.
The entertainment and dining options are also commended, with several guests describing their trips as "amazing" and "fabulous." However, some customers express dissatisfaction with the customer service, citing issues such as poor responses to complaints and noise disturbances in cabins. Despite these criticisms, the majority of reviews reflect a strong appreciation for the value and quality of the cruises offered. Overall, P&O Cruises is viewed positively, with many eager to book their next adventure.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,148 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| May 25 | 4.6 | 297 |
| Jun 25 | 4.6 | 416 |
| Jul 25 | 4.5 | 419 |
| Aug 25 | 4.1 | 16 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The crew were all polite and friendly”
“We wrote to customer services who took weeks to respond who have offered the same and have said that they feel this i...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.1 out of 5 (good) | 3.9 out of 5 (good) | — | 1,148 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 3.0 out of 5 (fair) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: P&O Cruises is #4 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 3.9).
500 reviews of P&O Cruises. Filter by what matters to you.
Excellent first time on a cruise. Although the Iona is a large ship there was plenty of room to relax whenever needed. Food was great.
Don't usually leave reviews but p&o were outstanding on my first cruise experience. The crew couldn't do enough.
Good service good food and opportunity to see diverse community
This cruise on IONA far exceeded my expectations in nearly all areas. The ship, food and inside cabin were fantastic.
Quick answers to the questions people ask most.
P&O Cruises offers a variety of itineraries including Mediterranean, Caribbean, and Northern Europe. For detailed information on specific routes and destinations, please visit the website.
You can reach P&O Cruises' customer service through their website or by calling their support line. They are available to assist with any inquiries or concerns regarding your booking.
P&O Cruises features both family-friendly ships and adults-only options. Specific age restrictions may apply, so it's best to check the details on the website or contact customer service.
If you experience any issues while on board, it is advised to speak directly with the ship's staff or guest services, who are there to help. For post-cruise concerns, you can reach out to customer service via their website.
Pricing for P&O Cruises varies based on the itinerary, time of year, and type of accommodation. For the most accurate pricing information, please visit their website or contact customer service.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Really friendly crew, clean and tidy ship. Lovely cabins and great places visited.
Just returned from an 18-night cruise in the Med on Aurora. Great ports esp Motril for Granada, but a shame P & O don't organise trips to the Alhambra Palaces. Managed to get there with good advice from the ship and "Granada on your own" tour guide. P & O are a very well-organised cruise line and the crew on any ship are friendly and helpful. But my favourite is Aurora: easy to navigate around, has the traditional Anderson's Bar and lovely terraced horseshoe-shaped aft decks. The storage solutions in our cabin were ingenious and we didn't need to use it all even though I take a lot. Decor is smart and tasteful everywhere on the ship, and the entertainment was the best we have ever seen on any cruise line. Guest speakers were really entertaining and Headliners Theatre Company were just superb. I hope P & O don't take this lovely ship out of service - she obviously has a great following with many passengers booking time and again. I admit most of us were older however....
We chose three shore experiences ( Florence, Seville & Palma) which would give us access to Basilicas/ Cathedrals. However the Florence visit was marred by access being denied which I can only assume by the fact that we docked on a Sunday (Maybe worth thinking about). Palma entrance was by ticket only at point of entry via QR codes all in Spanish. The Seville visit was curtailed as Cadiz had a civil unrest problem (not P&O's fault) which led to diversion to Gibraltar . Overall experiences were enjoyable with very good knowledgeable guides.
I've just returned from a 7 night cruise on the Azura Ship around the Mediterranean. The ship is looking smarter with new carpets especially in the cabins. The staff in the peninsular restaurant were fabulous. The ports were good. I was surprised that there was not a shuttle bus in Catania, Sicily as the walk to the town was about 20 to 25 minutes in very hot temperatures.
First time to Norway and Fiords, excellent cruise from start to finish. We had a brilliant time, lovely ports and places to see. Been on Britannia before, service , food and drinks were great as usual On to the next cruise xx
I’ve just got back from my first cruise with P&O Cruises and I’m amazed at how well organised they are we went to Norway and the crew and staff were amazing what a slick well organised trip and operation they run I’m going to try and do another cruise.can’t praise them enough.
Just returned from a weeks cruise to Norway on Britannia. We were a bit apprehensive by watching some videos on YouTube. We did find everything to be fine all over the ship, only niggle would be its a little bit hard to navigate around compared to Iona and Arvia. It’s a lot of up and down, we found staying on the cabin decks where you can walk the full length of the ship the use the lifts to access the area that you want
We’ve just returned from a 7 night cruise from Malta on the Azura which included Taranto, Corfu, Kefalonia and Sicily. Staff were fantastic, entertainment was great, food and service also excellent. We’ve sailed on this ship before and weren’t disappointed either time. Highly recommend P&O.
Just returned from our first cruise, a 7 Night trip on board Britannia to Norwegian fjords to celebrate 2 friends turning 50. From start to finish we've had an amazing time on our holiday. The staff went above and beyond. Food was excellent. 2 visits to the Thermal spa on sea days, 2 formal Celebration nights. Great and varied choice of entertainment. The Mountain World trip from Sjkolden was amazing and informative. Well organised. We had a standard balcony cabin as a twin on A deck. Very comfortable with excellent housekeeping. Overall highly recommended.
Returned recently from 14 nights on Arvia to Spain, Italy and France. We were due to dock in Cadiz but due to strikes the port was changed to Gibraltar. Was disappointed we couldn't do our excursion to the Sherry & Royal Horse Show but 100% agree with the Captains decision to change the port at very short notice. Our cabin was comfortable and kept spotless by the marvellous steward. First time cruisers and experience was brilliant, the fortnight onboard went far too quickly.
Just returned from a 7 night cruise onboard P and O Brittania. The whole experience was amazing. The embarkation process was easy. The friendliness of the crew and cleanliness of the ship was ‘spot on’. The choice of and quality of food onboard was excellent whether in one of the many restaurants or from the buffet, there is also a huge selection of bars to choose from. The entertainment is wide and varied with something for everybody’s taste. We particularly enjoyed the theatre shows. The destinations we visited were everything we hoped they’d be. If you’re thinking of taking a first time cruise, go on, give it a go. We weren’t disappointed.
The ship staff food entertainment destination everything was perfect.
crew really help to make your holiday Clean ship and cabins great entertainment excellent food really interesting shore experiances chance to see parts of the world by traveling by sea
P&O Cruises is a well-established cruise line that specializes in providing vacation experiences at sea for a diverse range of travelers. The company operates a fleet of contemporary cruise ships that offer various itineraries to popular destinations across the globe. P&O Cruises caters to families, couples, and solo travelers, delivering a variety of onboard amenities and entertainment options to enhance the cruising experience. The company focuses on delivering a balance of relaxation, adventure, and cultural exploration, making it a preferred choice for holidaymakers seeking memorable vacations. With a commitment to customer satisfaction, P&O Cruises emphasizes quality service and a diverse selection of dining and recreational activities, appealing to both seasoned cruisers and first-time travelers alike.
This profile hasn't been claimed by the business owner.