Great experience.
Just returned from holiday on board Ventura. What a wonderful experience, the family had a great time. Kudos to the team on board. We will definitely booked again.
P&O Cruises is a well-established cruise line that specializes in providing vacation experiences at sea for a diverse range of travelers. The company operates a fleet of contemporary cruise ships that offer various itineraries to popular destinations across the globe. P&O Cruises caters to families, couples, and solo travelers, delivering a variety of onboard amenities and entertainment options to enhance the cruising experience. The company focuses on delivering a balance of relaxation, adventure, and cultural exploration, making it a preferred choice for holidaymakers seeking memorable vacations. With a commitment to customer satisfaction, P&O Cruises emphasizes quality service and a diverse selection of dining and recreational activities, appealing to both seasoned cruisers and first-time travelers alike.
P&O Cruises receives overwhelmingly positive feedback from its customers, with many praising the exceptional service and beautiful ships. Reviewers frequently highlight the attentive and friendly staff, noting their professionalism and genuine smiles, which enhance the overall cruise experience.
The entertainment and dining options are also commended, with several guests describing their trips as "amazing" and "fabulous." However, some customers express dissatisfaction with the customer service, citing issues such as poor responses to complaints and noise disturbances in cabins. Despite these criticisms, the majority of reviews reflect a strong appreciation for the value and quality of the cruises offered. Overall, P&O Cruises is viewed positively, with many eager to book their next adventure.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,148 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| May 25 | 4.6 | 297 |
| Jun 25 | 4.6 | 416 |
| Jul 25 | 4.5 | 419 |
| Aug 25 | 4.1 | 16 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The crew were all polite and friendly”
“We wrote to customer services who took weeks to respond who have offered the same and have said that they feel this i...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.1 out of 5 (good) | 3.9 out of 5 (good) | — | 1,148 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 3.0 out of 5 (fair) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: P&O Cruises is #4 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 3.9).
500 reviews of P&O Cruises. Filter by what matters to you.
Just returned from holiday on board Ventura. What a wonderful experience, the family had a great time. Kudos to the team on board. We will definitely booked again.
Just returned from the Med on Arvia, the ship is amazing as are all the crew - they work so hard to provide an excellent service. We were really able to relax and enjoyed the sea days and shore days. Ship was very clean and facilities are really good. You can decide if you want to be in a bustling area such as Brodies and by the pool bars, or find a quieter area to relax - loads of room for everybody. Excellent value.
Quick answers to the questions people ask most.
P&O Cruises offers a variety of itineraries including Mediterranean, Caribbean, and Northern Europe. For detailed information on specific routes and destinations, please visit the website.
You can reach P&O Cruises' customer service through their website or by calling their support line. They are available to assist with any inquiries or concerns regarding your booking.
P&O Cruises features both family-friendly ships and adults-only options. Specific age restrictions may apply, so it's best to check the details on the website or contact customer service.
If you experience any issues while on board, it is advised to speak directly with the ship's staff or guest services, who are there to help. For post-cruise concerns, you can reach out to customer service via their website.
Pricing for P&O Cruises varies based on the itinerary, time of year, and type of accommodation. For the most accurate pricing information, please visit their website or contact customer service.
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Just returned from our cruise to Greece and Italy on Azura, our 7th P&O cruise. As usual everything was excellent. The food is great, the service is great, the ship is spotlessly clean and being a smaller ship feels much more relaxed than some of the bigger ones. We will be booking our next’s cruise soon
Had an amazing experience food was outstanding day and night all time and crew and entertainment excellent very polite clean and tidy and so smooth felt at home first experience and was such a laugh met so many nice people. And they do them self proud well done hats off as hard work but fantastic job to everyone staff etc Steve x
Our first ever cruise on the Ventura, what an amazing experience! Loved every moment, crew were so friendly and welcoming and the beds soo comfy. Evening entertainment was great, pools could be a little busy, but hey we all wanted to enjoy the warm weather. Coach transfers were so easy and you felt completely safe and looked after every moment. Will definitely look to book another one in the future rather than dealing with the airport nightmare and stress.
Just came back from p&o cruise on Iona to Norway fjords . The ship was immaculately clean, staff so friendly and helpful, ship had so much to do and the shore experiences were great. We loved it
It was just a lovely cruise. There was everything we wanted and being very much older, plenty of time to relax if needed. The staff are amazing, respectful and welcoming. The Baltic cities are wonderful sights and the talks by Dave Wright were inspirational and riveting. We went to every one. Loved every minute
The staff are at a different level. Just faultless.
What a beautiful ship, staff, food, drink, rooms the whole experience was memorable, my first cruise and a fantastic experience with great and beautiful locations visited in Norway.
Have recently returned from PO Britannia 10 anniversary cruise of the British Isles which we had been really looking forward to as it was visiting places we haven't been to before, although disappointed they cancelled our trip to Edinburgh. The cruise got off to a bad start for us it took nearly two hours from dropping our luggage off to actually get on to the ship (usually takes 20-30 mins) so was not happy it was exhausting and would have put of off if it was our first cruise. Luckily it all improved from then on and we had a fantastic and relaxing cruise. Food excellent and staff very friendly in particular Akrita and Stanley from the Meridan restaurant and Jenson our cabin steward. Britannia certainly pulled the stops out with the entertainment this cruise it was spectacular on deck and in theatre, you had to queue early to get a seat in theatre even though they did 3 shows a night it was full half an hour before show started. We did three shore excursions with PO and all where very good with knowledgeable guides on the coaches and the shuttle bus in other places was well organised. Sort the boarding out and back too 5 stars next time.
First the 'bad things'. Yes the ship was packed but the only place you really witnessed it was round the pools and outside bars... well it was hot and sunny and we're all on holiday. Now the good bits... Captains updates - informative and very funny, brilliant, friendly crew and staff - always helpful when needed, beautiful restaurants - nice staff and great food, brilliant shows, good bars, good choice of shore visits, embarkation and disembarkation - quick and easy, all in all perfect.
We've never been on a cruise before but we thoroughly enjoyed it and would definitely book another. It was very relaxing. Norwegian fjords were beautiful. Although large number of passengers we didn't feel the ship was too busy
Crew that made you feel cared for and special. Entertainment that was brilliant. Variety of food and entertainment but also quiet places where you could just sit and read/ play cards or board games with no noise to contend with
We travelled on Iona to the Norwegian Fjords. A beautiful clean ship with a very hardworking crew. Food and drink excellent. Lots of entertainment and good shows. The Fjords were amazing and we have great memories of our week
Just returned from a week on Iona visiting the Norwegian Fjords, absolutely stunning and weather was brilliant we couldn't have asked for better. Iona is a stunning ship plenty to do and staff on the ship were brilliant, they do a fantastic job each and every one of them.
Iona was a lovely ship and the Norwegian Fjords are incredible. Highly recommend the holiday.
Great experience the Iona is one hell of a ship to travel on, we had amazing weather in Norway so very lucky the only worrying part was the Loen skylift experience which was scheduled to finish at the all onboard time we were 30 mins late holding up the ship yes we were clapped and boo’d onboard through no fault of our own ! Other than that really really good 🛳️☀️🍺
Just returned from a 7 night stay on Ventura visiting Porto, Lisbon, Vigo and Guernsey. What an incredible holiday!!! This was our first cruise and with two young children and we'll certainly be booking with p&o again, everything was just amazing. The staff, the entertainment, tbe activities, the shore excursions, the food, the ship, the rooms, we honestly had the best time and will recommend it to everybody we know!
P&O Cruises is a well-established cruise line that specializes in providing vacation experiences at sea for a diverse range of travelers. The company operates a fleet of contemporary cruise ships that offer various itineraries to popular destinations across the globe. P&O Cruises caters to families, couples, and solo travelers, delivering a variety of onboard amenities and entertainment options to enhance the cruising experience. The company focuses on delivering a balance of relaxation, adventure, and cultural exploration, making it a preferred choice for holidaymakers seeking memorable vacations. With a commitment to customer satisfaction, P&O Cruises emphasizes quality service and a diverse selection of dining and recreational activities, appealing to both seasoned cruisers and first-time travelers alike.
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