Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	4.6	1,148	100%		● Low

4.6 / 5 overall

1,148 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Aug 2025.

Last 3 months: 4.5
12-month avg: 4.6
All-time: 4.6
Category avg: 4.0

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Booking	Value	Trend	Reviews
P&O CruisesThis company	4.6 out of 5 (good)	100 out of 100	4.5 out of 5 (good)	4.1 out of 5 (good)	3.9 out of 5 (good)	—	1,148
Riviera Travel	4.8 out of 5 (good)	100 out of 100	4.8 out of 5 (good)	4.7 out of 5 (good)	3.0 out of 5 (fair)	—	1,000
Evolution Travel	4.9 out of 5 (good)	100 out of 100	5.0 out of 5 (good)	—	—	—	1,109
XO HOTELS AMSTERDAM	4.2 out of 5 (good)	100 out of 100	4.2 out of 5 (good)	3.5 out of 5 (good)	3.8 out of 5 (good)	—	1,083
Alfa Travel	4.6 out of 5 (good)	100 out of 100	4.5 out of 5 (good)	4.5 out of 5 (good)	4.6 out of 5 (good)	—	1,069

Bottom line: P&O Cruises is #4 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 3.9).

Reviews

500 reviews of P&O Cruises. Filter by what matters to you.

4.6ⓘ

Customer reviews (1,148)

0 reviews in the last 12 months

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Liz Glynn

1 review

Jul 19, 2025

The Baltic

Lovely ship, great itinerary and good company. Lots of choice of food. Great guest speaker.

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James

1 review

Jul 19, 2025

Consistently poor customer service and…

Consistently poor customer service and inflexible systems We’ve cruised with P&O before and had issues previously that still haven’t been addressed, and now we're already having problems before our next trip has even started. On a past cruise, we booked a spa package in advance—but unlike direct bookings, you aren’t allowed to choose your massage times until you’re on board. It meant no control over your schedule and limited availability by the time you got there. Completely inflexible and unfair, and giving priority to those who don't book a package. The staff weren’t interested in helping at all. It’s a poor setup and badly thought through. Now, for our upcoming trip, we booked as a party of 20 over a year ago. We told them clearly: 18 are travelling by coach, 2 will drive down the day before. We asked for our boarding times to be aligned and were told this was fine. But after check-in, we’re now 2 hours apart. I’m one of the two arriving early, so I’ll be standing around while the rest arrive later. Rang customer service—waited over an hour—only to be asked about my marketing preferences. Useless. It’s clear that P&O care more about internal processes than customer experience. They need to do much better.

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Dawn

1 review

Jul 19, 2025

Just came back from another cruise on…Ventura

Just came back from another cruise on P&O to Amsterdam. Found this cruise the worst ! So overcrowded, no place to sit, people were sitting / lying on top deck as nowhere to sit, people 'bagging' sunbeds and saving them for others. Staff didn't walk around looking for drink orders this cruise with their ipads, had to go to bar, not a problem, but then my chair was 'nicked' Ate some 'bad' food on last day, not good !! Tried to enquire about another cruise but 'Sylvia' so rude ! Walked away, didn't book ! Amsterdam beautiful, been on P&O before, they were good, so not totally put off and will book another cruise one day.

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Stuart Morgan

1 review

Jul 19, 2025

P&O Brittania Baltic Cruise

My family and I returned yesterday from our Scandinavian Northern Europe Baltic Cruise 4-18 July 2025, enjoying 3 separate cabin's. Two Inside's and one Balcony, all Midships deck 9. Overall it was an incredible experience with an amazing itinerary. The Port of call's bar Kiel, were all so memorable. The crew work tremendously hard and we really appreciate their splendid efforts. We'd sailed on Brittania previously and knew what to expect in terms of standards etc. We've also booked on board for yet another Brittania Cruise, as we enjoyed ourselves so much again. The entertainment overall was good. But the Atrium entertainment in particular could really do with more of it. There were a lot of times when it was just too silent (flat atmosphere for long periods), with lots of people sat about on the various deck levels crying out for 'something'. The piano players in their half hour stints play very well on the wonderful piano. But Norbert in particular, as talented as he is; could do with providing something a little more 'foot tapping' or at least play some recognisable tunes. Bland old style tickling of the ivories (piano noise I call it) does not inspire bar purchases. Consistently our group remarked, we wished the Atrium entertainment could be improved and last somewhat longer. Minor criticism of yet again, an amazing cruise experience. The positive's far outweigh any negatives. But worthy of mention is the irritating whistle type noise that could be heard constantly outside on our Port side Balcony (someone else has mentioned it on this platform). Not heard it before on a previous cruise on the same deck Midships. Also a lot of the ship's cabin toilets wouldn't flush for a couple of hours on one occasion early on in the cruise. But once fixed they didn't fail again. Perhaps it was idiots flushing things that shouldn't be flushed. But no explanation was formally given apart from...."They're working again" announced with some relief over the tannoy system at dinner. All in all well done P&O, Brittania and most of all the crew for making our cruise a memorable one. There's always good and bad regarding any subject or experience. But the good here far far outweigh any negative aspects. So much so, we can't wait for our next cruise on Brittania. Something we are very much looking forward to. Ps. Venson, our Cabin Steward deserves a special mention. A really nice man who looked after us and our cabin exceptionally well. Thank you Venson you're a star! A credit to both P&O and Brittania.

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Month	Average	Reviews
May 25	4.6	297
Jun 25	4.6	416
Jul 25	4.5	419
Aug 25	4.1	16

P&O Cruises reviews & trust report

P&O Cruises has a positive customer experience.

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Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 447 positive reviews

Top complaintsof 47 negative reviews

How it compares

Reviews

Customer reviews (1,148)

The Baltic

Consistently poor customer service and…

Just came back from another cruise on…Ventura

P&O Cruises FAQ

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