First time cruisers, first rate experience
First time cruising. It was so much more than we expected. P&O ensured our time aboard was first rate. We are already thinking of our second cruise for 2027!
P&O Cruises is a well-established cruise line that specializes in providing vacation experiences at sea for a diverse range of travelers. The company operates a fleet of contemporary cruise ships that offer various itineraries to popular destinations across the globe. P&O Cruises caters to families, couples, and solo travelers, delivering a variety of onboard amenities and entertainment options to enhance the cruising experience. The company focuses on delivering a balance of relaxation, adventure, and cultural exploration, making it a preferred choice for holidaymakers seeking memorable vacations. With a commitment to customer satisfaction, P&O Cruises emphasizes quality service and a diverse selection of dining and recreational activities, appealing to both seasoned cruisers and first-time travelers alike.
P&O Cruises receives overwhelmingly positive feedback from its customers, with many praising the exceptional service and beautiful ships. Reviewers frequently highlight the attentive and friendly staff, noting their professionalism and genuine smiles, which enhance the overall cruise experience.
The entertainment and dining options are also commended, with several guests describing their trips as "amazing" and "fabulous." However, some customers express dissatisfaction with the customer service, citing issues such as poor responses to complaints and noise disturbances in cabins. Despite these criticisms, the majority of reviews reflect a strong appreciation for the value and quality of the cruises offered. Overall, P&O Cruises is viewed positively, with many eager to book their next adventure.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 1,148 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| May 25 | 4.6 | 297 |
| Jun 25 | 4.6 | 416 |
| Jul 25 | 4.5 | 419 |
| Aug 25 | 4.1 | 16 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“The crew were all polite and friendly”
“We wrote to customer services who took weeks to respond who have offered the same and have said that they feel this i...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Cruise Lines.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.1 out of 5 (good) | 3.9 out of 5 (good) | — | 1,148 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.7 out of 5 (good) | 3.0 out of 5 (fair) | — | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: P&O Cruises is #4 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 3.9).
500 reviews of P&O Cruises. Filter by what matters to you.
First time cruising. It was so much more than we expected. P&O ensured our time aboard was first rate. We are already thinking of our second cruise for 2027!
Pleasantly suprised Just returned from 7 days on Iona to Norway. Splendid time. Great value for money. Normally cruise with Princess, Cunard and Royal Carib. Food, entertainment and service on par with above. Entertainment in theatre was some of the best acts that we have experienced.
Iona - Nordic Fjords Just got back from 7 days aboard Iona visiting the Nordic Fjords and it was incredible, ship staff were so friendly and the entertainment and stops were all exceptional The Headliners Theatre Company, Pulse and our Entertainment Hosts (especially the Bingo!) were all absolutely amazing Can't wait to book our next one
Quick answers to the questions people ask most.
P&O Cruises offers a variety of itineraries including Mediterranean, Caribbean, and Northern Europe. For detailed information on specific routes and destinations, please visit the website.
You can reach P&O Cruises' customer service through their website or by calling their support line. They are available to assist with any inquiries or concerns regarding your booking.
P&O Cruises features both family-friendly ships and adults-only options. Specific age restrictions may apply, so it's best to check the details on the website or contact customer service.
If you experience any issues while on board, it is advised to speak directly with the ship's staff or guest services, who are there to help. For post-cruise concerns, you can reach out to customer service via their website.
Pricing for P&O Cruises varies based on the itinerary, time of year, and type of accommodation. For the most accurate pricing information, please visit their website or contact customer service.
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Just come back from Norwegian Fjords on Iona. The ship is beautiful. Weather amazing. Had a fantastic week. The ship offers a lot. Staff onboard really lovely.
Outstanding criuse to Norway Fyordes, P&O were amazing
Just returned from Northern Europe & Scandinavia on Britannia. The ship was excellent, Food & service amazing. I can’t wait to go on her again
Just returned from our first cruise on the Ventura and it was a wonderful experience-The ship was generally in good condition and a bit of TLC in a few places would bring it up to the P&O standard -Having said this the crew were amazing and the experience was 10 out of 10 and we will definitely be booking another cruise with P&O soon-Tim&Debs
I booked my cruise in advance, being assured by on-board advisors that the best prices are given if you book in advance. I paid £4,288. The price of the same cruise today is £2,098. That's less than HALF of what I paid. AND the onboard spending being given at the cheaper price is more than double what I received. As a loyal cruiser with P&O, I am horrified. When I called customer services, not only was NO compensation offered, and NO additional on board spending money, but the woman laughed!!! In addition, my booking includes a drinks package - but they have charged me for this IN ADDITION. I am so upset......... We are loyal P&O Cruisers - how can they treat customers so badly?
Just back from 14 nights on Britannia in the Baltic. Very enjoyable cruise. Staff were excellent and made us feel so welcomed. The food was amazing. Wouldn't hesitate to recommend P&O to a friend.
Where to start , it was easy transfer onto ship and once on there the service fabulous, cases waiting outside your cabin , the cabin themselves we had a balcony are spotlessly clean and ample room in them . The ship it’s self is beautiful and everything to a high standard , drinks wonderful and staff cannot do enough for you , they work very hard but always are so cheerful and polite . The restaurants are fantastic my favourite the Baytree and food out of this world , but overall the food fabulous and so many places to choose from !! The activities and entertainment superb , a visit to the Metropolis bar a must it’s got a great vibe . Outside facilities great , loads of sun beds and areas to sunbathe , 4 pools to choose from. If you’re in doubt about booking a cruise don’t be , probably one of the best holidays I’ve had , you get to see beautiful places off shore Porto was my favourite so pretty ,and will be booking again soon can’t wait !!!! Well done to P&O for a truly wonderful trip
We just came back from Norwegian Fjords Cruise with P&O (IONA) and overall our first cruise experience is amazing - from the ship, food, people and service was excellent. We enjoyed Norway especially Olden and Flam. Looking forward for another cruise with P&O.
Wow! Just home after our first cruise with P and O on the Iona to the Norwegian Fjords! What an amazing week! An itinerary of beautiful sights and scenery, staff across the ship who really know how to care for customers; fabulous food served and enjoyed; comfortable cabins with beds to sink in to and excellent entertainment. A specific mention for the simply brilliant company performing in the Headliners, not to be missed…..from Festival to Greatest Days to Digital, we saw the lot and were not disappointed!! No words can express our enjoyment for the week we’ve just had! Who could possibly find fault with an experience like this? Thank you P and O we will be back again soon!
Fantastic cruise to Spain and Portugal - the excursions were fantastic and the local guides brilliant, especially Mattieu our tuk tuk guide in Porto, he was so entertaining and interesting. Ventura is a bit small and pools can get bit busy but always somewhere to escape. The food was great and Sindhu just the best as always. What a relaxing holiday.
Just had a superb week away on Ventura top holiday
Absolutely remarkable. Our first cruise and boy were we blown away! The Iona is massive, beautiful and has everything you could ever want and need. The fjords were breathtaking - I'll never be able to convey just how much - the staff and crew were amazing. The food was fantastic and we never had a dull moment with the very talented and professional casino and entertainment teams. Thank you so much! We'll be back.
We have just arrived home after a week on the Iona visiting the Norwegian Fjords. A fantastic week on this wonderful ship - the perfect first cruise experience for us. Plenty to do on board, never felt overcrowded, attentive staff and beautiful ports. Would definitely recommend!
Ref: Baltic cities: Britannia. I'm sorry fellow travelers did not enjoy Kiel - you should all have come on the Lakes and Castles cruise! The scenery was lovely, the coffee break was in a rose-filled little town, the guide was knowledgeable - and we were under cover having lunch when it rained! All made me want to go back and explore more of Germany.
P&O Cruises is a well-established cruise line that specializes in providing vacation experiences at sea for a diverse range of travelers. The company operates a fleet of contemporary cruise ships that offer various itineraries to popular destinations across the globe. P&O Cruises caters to families, couples, and solo travelers, delivering a variety of onboard amenities and entertainment options to enhance the cruising experience. The company focuses on delivering a balance of relaxation, adventure, and cultural exploration, making it a preferred choice for holidaymakers seeking memorable vacations. With a commitment to customer satisfaction, P&O Cruises emphasizes quality service and a diverse selection of dining and recreational activities, appealing to both seasoned cruisers and first-time travelers alike.
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