Postoffice is a review platform designed to help consumers make informed decisions by providing a space for customers to share their experiences with various products and services. The company's primary focus is on collecting and displaying user-generated reviews, which can assist potential customers in evaluating the credibility of businesses across different sectors. By fostering transparency, Postoffice aims to enhance consumer trust in online shopping and service selection. Targeting a wide demographic of consumers and businesses, Postoffice serves as a valuable resource for anyone looking to assess the reputation of companies before making purchasing decisions. The platform enables users to submit reviews, rate their experiences, and engage with businesses directly, thereby promoting accountability and encouraging companies to improve their offerings based on customer feedback.
The Post Office receives overwhelmingly negative feedback from customers, with many expressing frustration over poor service and rude staff. Reviewers frequently mention unhelpful and disrespectful employees, particularly at various branches, leading to a lack of trust in the service.
Complaints about lost mail and parcels, as well as inconsistent delivery times, are common, with some customers reporting that their items are delivered to incorrect addresses. While a few positive experiences highlight helpful staff at specific locations, these instances are rare compared to the overall dissatisfaction. Additionally, issues with banking services and excessive fees further contribute to the negative sentiment. Overall, the majority of customers find the service to be disappointing and unreliable.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.7 | 1,024 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.8 | 40 |
| Sep 24 | 2.2 | 45 |
| Oct 24 | 2.4 | 50 |
| Nov 24 | 1.6 | 54 |
| Dec 24 | 1.7 | 55 |
| Jan 25 | 1.6 | 61 |
| Feb 25 | 1.6 | 40 |
| Mar 25 | 2.1 | 37 |
| Apr 25 | 1.8 | 50 |
| May 25 | 1.6 | 60 |
| Jun 25 | 1.9 | 47 |
| Jul 25 | 1.6 | 45 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very helpful and friendly”
“No way of complaining, just a webform, as they don't do customer services any more”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Post & Shipping.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.7 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | −7% | 1,024 |
| 4.2 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | — | — | 998 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | 4.5 out of 5 (good) | — | 23 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 13 |
Bottom line: Postoffice is #4 of 4 on overall rating in this group. On delivery, Smile Cargo scores higher (4.4 vs 1.2).
500 reviews of Postoffice. Filter by what matters to you.
Waiting for parcel , message comes through that address is inaccessable ? Normal mail has just been delivered and no one else has been near. Day two message comes through, same thing , cant get access , so i go online to redirect to local post office, all ok i hoped but now message saying delivering to me today, I believe they have "lost" my package and using this undeliverable nonsense to confuse matters.
Went into my local post office to post a small package first class next day delivery on Friday 30th May. The package arrived at the delivery address Monday 2nd June. Delivery charges were £9.85 distance away from my house is 85 miles. UPDATE. Posted an envelope to my daughter (first class) guaranteed next day delivery. Item has still not arrived. The post office is a waste of space. Let's hope they are bought out then we can expect a decent service. Have you noticed that customer service have not got the guts to answer any of these complaints. They just sit in their little offices drinking coffee and complaining about all the hard work they do.
The two middle aged counter staff were pretty horrible, aggressive and nasty
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Unusually brief queuing time, it's usually much longer so thank heavens for Wednesdays, where do I write a review of the gregorian calendar? At the counter the teller refused to give me sixty pence in change, telling me they are not a bank. Well excuse me, there are no banks anywhere as far as I can ascertain, they are gone the way of the dodo. I hope she felt good about herself, hardly the first time she's been utterly unhelpful and my very bad for trying to break their jobsworth rules of serving their new shareholders but not the British public. Can we now disinter Maggie and string her up please?
The staff are as confused as me (there is no issue with the service in branch) An order of currency ie £1000 with rounding up equals 1150 euros - 1000 of which are in 50 euro notes. In the UK it is nigh on impossible to tender a £50 note anywhere due to fraud etc - well in rural Spain and Portugal most places either do not accept them or the smaller cafes etc cannot change such large denominations. At one time I could ask for lower denomination notes but that option is not available when ordering on line. This particular branch does not carry currency for walk in business so cannot offer lower denomination notes. I will now endeavour to visit a bank abroad to change the 50 euro notes. Come on Post Office get your act together!
Trying to get a small transfer from a post office isa to my current account. They said they couldn't verify my current account so I sent off the requested paperwork to verify it and was told it would take 2 or 3 days once they received it. Two weeks later, was told by another customer service person it could take 3 weeks because April is always busy with the end of the tax year. After 3 weeks rang to be told by a very helpful lady - Zoe - that it could take 4 weeks. This seems like such an antiquated process. I've had the same high street bank account for 53 years, how it can take 4 weeks and the necessity of sending off paper copies of bank statements to verify that it's legit is astonishing - and although I can see that April is busy because of the end of the tax year, surely they know that April comes round with absolute certainty every year and could plan their staffing accordingly. When I was clearly exasperated by this Zoe told me that she could sort it out that day via a secure email link, which she did and my account was verified within 10 minutes. She was extremely helpful. What I then found was that it would take 4 days to receive this very modest amount of money into my current account. 4 days! I could have drawn the money in cash and walked it round to my bank in 10 minutes. Usual justification about guarding against money laundering but they're transferring it from an account that they've held for me for a year to an account that they've spent 4 weeks verifying, hard to see how money laundering could have been involved. It's also really hard to avoid the thought that it's so they can keep the cash in their own account earning interest for a couple of days and once my small sum of money is multiplied up by thousands of customers, I can see that it becomes a decent income stream.
I took a small parcel today to Wisbech post office on the High Street for posting. . The parcel was secured by my partner and I felt that one of the sellotaped edges was a bit unreliable so asked the cashier whether s strip of fresh sellotape could kindly be applied over the top. The assistant said … quote “we haven’t got no sellotape” (which for grammatically accurate people means ‘we have got sellotape” but “we can sell you some”. I was then offered a pathetic little roll of very narrow low quality sellotape which I felt obliged to pay for. It was very clearly not fit for purpose. My point is - don’t lie and if you are instructed not to assist customers at least offered for sale a reliable and useful product. Poor grammar and very poor customer service! When I struggled to open the product I asked for assistance ‘free of charge” and received eye rolling from the two assistants on duty.
They said they would send me a redeemable vouch in 10 working days but near 20 days I still have not got one. I contacted them still have no answer.
9 times out of 10 i get a great service from the Post Office. Now, i don't know if it is the actual shop that has caused this issue or Royal Mail. Last Thursday (a week ago) I posted my passport and included some other documents with it as i'm changing my name. I sent it 1st class signed for as suggested. I have my receipt and reference number. I have been checking everyday but it hasn't even been attempted to be delivered. I am presuming it has been lost. If so then i'm not happy as there were other very important documents with sensitive information on.
Customer service is not helpful at all!
Where do I begin. In this instance when I click on the genuine text message or email they send me saying you can track this item, it reports that it cannot find it when you click it. I always check it's the genuine URL because I'm an IT engineer I know what I'm doing. On top of that in the text below that it then says sorry about that these things can take up to three days two populate, or something like that. The next answer that comes into your head is exactly the same as what you would do"why the f would anybody make such an application do such a thing" ?? Why make this application send a text to the customer when the system would know this fact ?(assuming they know what they're doing back there) If this occurs then they need to not send you a text saying click here to track your item. I'm no genius at tracking but I think that would be the sensible answer. I wonder if they bother even reading this stuff. Do they even care. Wasting my time everyone's time and not even utilizing the feedback because you can clearly see they get one star. How is it possible that the most expensive parcel courier company in the UK can be so appalling??
Feel very sad about my recent experience of the Post Office Delivery Service. In November I had a delivery of a £70 mirror. Delivery person said delivered to my safe place. I live in a gated house, parcel not delivered to a safe place but thrown over a high wall. Message sent,said it was delivered, I was home, went out and searched and found parcel thrown over wall. Polystyrene packaging broken, luckily not mirror. This week delivery person tried to put a large book through my letter box. Book left propped up against door and letter box broken. That was on Monday 27thJanuary, customer reference 59136094-PK
This is a review for Crown Point Parade Post Office in Upper Norwood London SE19 The Post Office - as operated here - shows just how hopeless a service it has become. Putting the dreadful Post Office scandal aside - the staff here have a strange regard of what a retail service is - and how important a speedy and efficient service is, to compete with all the options of delivery that there now are. With six customers in the queue a teller blatantly puts up her 'position closed' sign and keeps it closed while she faffs with a pile of envelopes. She defends her decision only when challenged - after it being obvious that she should have been dealing with her pile during a lull. Had she been sensitive to 'customer service' she would have apologised - and promised to "be with you shortly". It was the time of day when the queue fluctuates to enable queuing customers to be served quickly. Hopeless. Her colleague in the next window was dealing with a customer with a protracted query - and hadn't a clue as to what a sense of urgency and efficiency are. Some customers have to queue unnecessarily because the PO has agreed to print return labels for some online traders, like Music Magpie. You can't print them at home and just drop it in a post box - you have to queue at this hopeless PO. Why did they agree to this? It's decisions like this - and the poor time management of the staff - oblivious to being a 'service' (they're doing you a favour!) - that is enabling a Czech millionaire to pick up the organisation for a song. Have no fear - the new owner will have to make the PO more streamlined and with AI the jobs at Upper Norwood will disappear. Time stands still - stationary - in Upper Norwood PO - it's written on their frontage sign! For years the spelling has been wrong - they mean 'stationery' - as in 'stationers' who sell office requirements! They can't even spell what their main retail proposition is! However 'stationary' as in a non-moving queue is a more appropriate description of the service you'll get! They will only get further business from me as an absolute last final desperate resort. The printer of their signage must have been perspicacious! I am certain others have resolved to make this their last resort post office.
Went to the PO to return a parcel. The parcel had the return label on it. It was not stuck in , so as I handed it over, I said to the young man at the Dovehouse PO Solihull, let me stick it properly.He said , he would do it. I took receipt and left The same parcel was delivered to me the next morning minus the label It took me 2 journeys, to finally get another label and send it off. No manager to complain to , as he’s on leave for 2 weeks! No one seemed to care. When I finally met the young man , and asked , why ? His reply was , sometimes the label comes off? Why is correctvtraining not given for long enough to , so the service is professional.
College st post office long Eaton deserve a special mention. Take rudeness to a new level. Extremely poor customer service skills. Gave 2 stars because they were open when they said they would be and there is one member of staff who is friendly and polite. Sadly not their day in today.
Had to wait 24 minutes for counter service at understaffed Woking PO in WH Smith . Counter staff friendly and helpful though.
Postoffice is a review platform designed to help consumers make informed decisions by providing a space for customers to share their experiences with various products and services. The company's primary focus is on collecting and displaying user-generated reviews, which can assist potential customers in evaluating the credibility of businesses across different sectors. By fostering transparency, Postoffice aims to enhance consumer trust in online shopping and service selection. Targeting a wide demographic of consumers and businesses, Postoffice serves as a valuable resource for anyone looking to assess the reputation of companies before making purchasing decisions. The platform enables users to submit reviews, rate their experiences, and engage with businesses directly, thereby promoting accountability and encouraging companies to improve their offerings based on customer feedback.
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