Postoffice is a review platform designed to help consumers make informed decisions by providing a space for customers to share their experiences with various products and services. The company's primary focus is on collecting and displaying user-generated reviews, which can assist potential customers in evaluating the credibility of businesses across different sectors. By fostering transparency, Postoffice aims to enhance consumer trust in online shopping and service selection. Targeting a wide demographic of consumers and businesses, Postoffice serves as a valuable resource for anyone looking to assess the reputation of companies before making purchasing decisions. The platform enables users to submit reviews, rate their experiences, and engage with businesses directly, thereby promoting accountability and encouraging companies to improve their offerings based on customer feedback.
The Post Office receives overwhelmingly negative feedback from customers, with many expressing frustration over poor service and rude staff. Reviewers frequently mention unhelpful and disrespectful employees, particularly at various branches, leading to a lack of trust in the service.
Complaints about lost mail and parcels, as well as inconsistent delivery times, are common, with some customers reporting that their items are delivered to incorrect addresses. While a few positive experiences highlight helpful staff at specific locations, these instances are rare compared to the overall dissatisfaction. Additionally, issues with banking services and excessive fees further contribute to the negative sentiment. Overall, the majority of customers find the service to be disappointing and unreliable.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.7 | 1,024 | 100% | -0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.8 | 40 |
| Sep 24 | 2.2 | 45 |
| Oct 24 | 2.4 | 50 |
| Nov 24 | 1.6 | 54 |
| Dec 24 | 1.7 | 55 |
| Jan 25 | 1.6 | 61 |
| Feb 25 | 1.6 | 40 |
| Mar 25 | 2.1 | 37 |
| Apr 25 | 1.8 | 50 |
| May 25 | 1.6 | 60 |
| Jun 25 | 1.9 | 47 |
| Jul 25 | 1.6 | 45 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very helpful and friendly”
“No way of complaining, just a webform, as they don't do customer services any more”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Post & Shipping.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.7 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | −7% | 1,024 |
| 4.2 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | — | — | — | 998 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.4 out of 5 (good) | 4.5 out of 5 (good) | — | 23 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 13 |
Bottom line: Postoffice is #4 of 4 on overall rating in this group. On delivery, Smile Cargo scores higher (4.4 vs 1.2).
500 reviews of Postoffice. Filter by what matters to you.
Just been to drop off a package at the Post Office in the Horsefair, Kidderminster. And the staff were absolutely vile! So pointlessly rude and unhelpful! We will be taking our custom elsewhere in future. If I could give 0 stars I would. Vile people.
We had a great postman last year, and then he retired, gone to pot since, I have not had any mail for weeks unless it was a parcel, they deliver at random times as well. I often get mail that is intended for someone else! This time I chaised the postman down and gave him the letter back that he had posted through my door. I’m expecting some important stuff as well! Bedford is the town and MK41 is the area
Do not bank with the post office unless you never want to see your money again. It is impossible to transfer or withdraw your money. My husband has just spent the last 3 1/2 hours on the phone and online trying to transfer his money. We have just sent our third email regarding it and still no response.
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Awful service - post office staff member deliberately damaged my parcel because he's a nasty bully. No way of complaining, just a webform, as they don't do customer services any more. The only way to change these types of businesses is to boycott. Use Evri or other services, but avoid the Post Office. They aren't regulated, so not answerable to anyone, and can do what they want.
This happened in Romford Brewery branch. My wife clearly asked for first class post, they sent evri without telling her. We would never use evri as they are notoriously incompetent and known for thieving. When I complained the customer service agent lied and said all conversations with customers are recorded. They have failed to produce either a recording or any clue as to where my nephew's birthday present has got to. We have struggled with rudeness in this branch for years and after this final straw will never be using them again.
Rude, unhelpful employees
This post office is a joke and has been for years. Went today to post an item only to be told post office was closed due to lack of staff. This is not a one off. They randomly close when ever they feel like it for extra long breaks. “ back in half an hour “ which turns into an hour. When they actually do have someone there the staff are miserable and rude. Unfortunately they don’t seem to care. Don’t waste your time go somewhere else
We used special delivery with two parcels adding extra insurance (fortunatly) once agin these wer deliverd but NOT THE ADDRESS STATED
Terrible experience from start to finish! Paying for next day delivery and not only is it not happening, but the post office is lying to me about attempting delivery! I was told the sorting office manager had gone home by staff in the post office. I left and sat in my car for a little while, only to watch the manager stroll out about 15 minutes later jump on his scooter and go home, another lie! The 'Royal' in Royal mail means that you work for the king, lying whilst in execution of that duty is gross misconduct! I have been promised a call back from the complaints line within 24 hours on four separate occasions and no one has ever called me back. I have left 2 telephone messages with the direct office royal mail Bideford phone number, no reply. I have left my email address with the sorting office manager, nothing! I pay for next day delivery for my medication, because I need it, not because I think it would be nice to have something a bit sooner! I really do hope this is not the standard for post office/royal mail staff, but sadly this seems to be the case. Such a great shame, from what used to be a great organisation!
I dont think enough care and attention is being taken with our post also when a complaint is issued they can't be bothered. I recently had a parcel delivered to Battle East Sussex my customer who wasn' t so a note was left saying it would be re delivery, something that never happened. Having spoken to the depot and advised them that they would know who the post man was on that round and it would be easy to ask him what he did with the parcel, nothing every happened the parcel disappeared (STRANGE!!!!) and first class signed has now gone down to £20 compensation. Something is going very wrong with our post office.
I was at beriden post office aberdeen Monday morning first time I was applying for a passport so I filled in the form went to post office in beriden aberdeen. Went in there were a young lady called me so i went she only asked me how would I like to send it !! I said as quick as it can please 🙏 she said OK 8£ or something cost... I was on with that I asked her that I would like to go with check and send service which the post office staff takes care of the parcel check if its missing anything or if everything is alright to send it away .... she told me that there were no any staff who are qualified to do check and send service 🙄: ) hilarious I got no luxury to hold the parcel any longer cos I was excited to get my first pasapor... I ve had to let it get sent straight away ... no any other option remaining :( Well I came home my wife asked me that how much i paid for passport.. I said nothing I paid .. I only paid for parcel to be sent away : ) she laughed at me and asked the post office staff are qualified they should ask you for portal order and get you to pay it ... I said how could I know they never told me ... I've had the worst experience of my life at the beriden post office on Monday the 21th of July nightmare 😫 I would never recommend 😔
If I could give zero stars I would. You can't pay for a postal order by card, but when you pay cash, they charge you extra for it. A £25 postal order, has just cost £28.13 ! At least Mr Turpin wore a mask! What an absolute joke. Won't EVER be buying one again.
Edenbridge High Street branch. Appalling service. Extremely slow with no sense of urgency when there is a sizeable queue. They are happy to plod along, oblivious to people queuing who might well be on their lunch break as I was today. The person behind the counter regularly looked up and noted the size of the growing queue but continued serving at a deliberately slow pace. Will not return there again. I would rather drive to Ide Hill and use the PO there.
Generally have found the staff at the Post offices in the area helpful and service good. However, yet again Hill Head Post office, the exception to the rule, it never fails with rude unhelpful staff, had to be called 3x to serve and when she arrived, smirking and acts like she is doing the customer a favour instead of the job I am guessing she is actually employed and paid to do
Rubbish choice - extremely particular about even 1mm I had to send a large letter parcel at Golders Green branch, and had the agreement with the buyer (with proof) that it was fine, but the employer from Golders Green post office adamantly refused to send it since it was 1mm larger for the door box. I don't blame the employer, but the policies from Post Office which are completely rubbish. Any other choice from now on, but not them!
Post Office and Royal Mail are both an absolute shambles. My business has lost so much money because of this useless delivery company. It is the most expensive courier for small parcels, but most definitely the least reliable. The others aren't perfect but at least they are cheap to use and put things right when they make mistakes. Royal Mail & Post Office take your money, don't deliver and then say there's nothing they can do about it. Company is not fit for purpose.
Delivery drivers only - not the postpeople. Worse than all the rest put together!!!!! After all the bad press about the post office, you would have thought they would buck up their ideas.. clearly not, they are a shambles.
We have had no mail deliveries in over a week now in Milton Keynes. I am waiting for my replacement Blue Badge which was sent on 10 July -9 days ago. My current one runs out Monday. I will be no less disabled then but risk fines if I use disabled parking in disabled bays. The service is abysmal.
Postoffice is a review platform designed to help consumers make informed decisions by providing a space for customers to share their experiences with various products and services. The company's primary focus is on collecting and displaying user-generated reviews, which can assist potential customers in evaluating the credibility of businesses across different sectors. By fostering transparency, Postoffice aims to enhance consumer trust in online shopping and service selection. Targeting a wide demographic of consumers and businesses, Postoffice serves as a valuable resource for anyone looking to assess the reputation of companies before making purchasing decisions. The platform enables users to submit reviews, rate their experiences, and engage with businesses directly, thereby promoting accountability and encouraging companies to improve their offerings based on customer feedback.
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