Rase Veterinary Centre is a veterinary practice dedicated to providing comprehensive care for pets across Lincolnshire and South Yorkshire. With multiple surgeries strategically located, the company ensures that pet owners have convenient access to veterinary services. The team consists of highly qualified veterinarians and support staff, committed to maintaining high standards of animal care.
The services offered by Rase Veterinary Centre include a wide range of equine and small animal veterinary care, emergency services, and specialized treatments in surgery and small animal medicine. The practice is equipped with state-of-the-art facilities, achieving RCVS Tier 3 accreditation, which signifies a commitment to excellence in veterinary care. Rase Veterinary Centre caters to pet owners seeking reliable and professional veterinary services for their beloved animals, including emergency coverage and insurance assistance through partnerships with pet insurance providers.
Rase Veterinary Centre has a poor customer experience.
Rase Veterinary Centre receives overwhelmingly negative feedback, with many reviewers expressing deep dissatisfaction with the service. Common complaints include poor customer service, lack of communication, and a troubling loss of trust in the veterinary care provided.
Read full summaryShow less
Several customers recount distressing experiences, such as being ignored by staff, receiving inadequate treatment, and facing high fees for medications. Despite these issues, a small number of reviewers praise the vets for their care and compassion, particularly highlighting individual staff members who have made a positive impact. However, the overall sentiment is marred by reports of serious mistakes and a corporate atmosphere that prioritizes profit over animal welfare. With 82% of reviews rating the service poorly, the sentiment is predominantly negative.
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: Trustpilot rates this company 1.7, CrowdTrust 1.0. Trustpilot carries the most weight (98% of the score).
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
1.7
59
98%
1.7 / 5 overall
=
60 reviews across 2 scored sources
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Nov 2025.
Last 3 months
1.8▼ 0.2
12-month avg
1.9
All-time
1.7
Category avg
4.3
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Dec 24
1.0
1
Jan 25
1.0
1
Feb 25
1.0
1
Mar 25
1.0
3
Apr 25
3.0
2
May 25
2.6
5
Jun 25
2.3
3
Jul 25
1.0
1
Aug 25
2.0
4
Sep 25
1.0
2
Oct 25
3.0
2
Nov 25
1.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
Top praiseof 10 positive reviews
Fast & efficient20%
2 mentions
Helpful support20%
2 mentions
Customer service20%
2 mentions
“I’ve recently moved to Lincolnshire and Rase vets have given my two cats the very best of care”
On “Fast & efficient” · Oct 29, 2025
Top complaintsof 49 negative reviews
Customer service31%
15 mentions
Payment issues27%
13 mentions
Billing18%
9 mentions
Charges16%
8 mentions
“The receptionist made me feel it was my fault and when I pressed to speak to someone I was told no one would be in, i...”
On “Customer service” · Nov 18, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Animals & Pets.
Overall rating and review count for this company and similar companies
I have had to give this review one star because I cannot give it a minus review
I booked our cat in for castration on Monday 17 November, on arrival the receptionist could not find the booking and sa... See more
I’ve recently moved to Lincolnshire and Rase vets have given my two cats the very best of care. They are prompt in answering calls, kind and helpful during visits. They go above and beyond and I trues... See more
Shocking vets AVOID! My dog was bit by another dog whilst in the scawthorpe surgery and I was made to claim on my insurance to have her ear repaired and stitched back together in market rasen. No atte... See more
Like many others i also have lost trust in this practice and i agree with other reviewers about the unsupervised work that is taking place. In the last 2 months i have spent over £1000 on tests and co... See more
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I have had to give this review one star because I cannot give it a minus review
I booked our cat in for castration on Monday 17 November, on arrival the receptionist could not find the booking and said our cat did not exist. On pressing the matter I was told we were a NO SHOW for Friday 14th I pointed out that if this were the case why didn’t we get a phone call informing us of this, the answer was we don’t contact you about these things ( they can contact you on time to inform you your cats flea & worming treatment is due each month at extortionate prices.
The receptionist made me feel it was my fault and when I pressed to speak to someone I was told no one would be in, if I had a complaint to contact customer service I had to rebook for the next day Tuesday 18th
The receptionist needs to have some sort of customer service training and learn to look people in the eye and not avoid eye contact
In all my 72 years I have never been treated this off Handedly by anyone
Bad customer service, inflated prices, first question on booking you cat in is,is he insured WHY, what difference does it make, next question how much is he insured for again WHY. I was then asks if for a fee for each would I like blood tests to check liver and kidney function and a Vet to carry out an examination WHY. My cat is only 6 months old
If felt like all the practice was interested in was making money nothing to do with pet care at all
We will be moving vets after this dreadful experience
I’ve recently moved to Lincolnshire and Rase vets have given my two cats the very best of care. They are prompt in answering calls, kind and helpful during visits. They go above and beyond and I truest them completely when advising me and with the medication they administer. Gemma and Chloe and everyone at Rase Vets in Nettleham are wonderful. So thanks very much Rase Vets!
Shocking vets AVOID! My dog was bit by another dog whilst in the scawthorpe surgery and I was made to claim on my insurance to have her ear repaired and stitched back together in market rasen. No attempt to contact the other dog owner, nor claim on their own liability insurance. Just cough up and pay! Since then they have incorrectly documented my dog had a heart murmur which was a lie! They confirmed afterwards it was incorrect and was noted no heart murmur but couldnt not remove it from her record as the vet "had left". I didnt know this was documented in her record until it was too late as I had already changed insurers due to rising costs. Which I would never do if I thought she had something pre-existing or underlying. This all only came to light when she became unwell after a collapse and My insurance declined my direct claim due to this "pre-existing" condition. The insurance asked for mitigation from the vets which didnt happen even though it was documented she did not have this so called heart murmur afterwards and hasnt been diagnosed with one since. Ive been fighting with this vets for nearly a year now. The treatment has been disgusting, I couldn't afford the thousands required to fix her with specialists so I had to have her put to sleep due to their stupidity, lack of courtesy and communication. My girl died because of them! She was 7 years old!! They dont care. They never have, her death is their fault! Our family is broken because of them
Like many others i also have lost trust in this practice and i agree with other reviewers about the unsupervised work that is taking place. In the last 2 months i have spent over £1000 on tests and consultations and I'm having to Google things myself on how to manage my dogs condition as I've not been given any advice at all. I feel I'm constantly having to prompt them to suggest a cause. Last week my dog needed antibiotics for a UTI and i was told they were out of stock and i would need to wait another 2 days for them to be ordered in, this just isnt good enough when an infection is present.
My niece also uses them but very recently her dog went to have a lump removed off her rear leg under local anaesthetic, the vet that did the surgery did something wrong which has resulted in the dog having to have her whole leg amputated. A complaint has been made and is not resolved yet.
I am in the process of moving to another vet, which is further away but i know has better standards.
They nearly killed one cat, and lied about another
I have completely lost trust in Rase Vets Scunthorpe. Earlier this year my cat Maya almost died after being prescribed a medication toxic to cats. She had to be rushed to another vet for emergency treatment. While that complaint is still unresolved, I have now found out that my other cat Lilly was never microchipped, even though I paid for it during her spay on 31/03/2025. I was handed a microchip card and reassured it had been done, but scans and X-rays at another practice confirm she has no microchip at all. Their own records list a false number as if it had been implanted.
To make matters worse, most of the vets at this practice are very young, newly graduated and left without proper mentoring or supervision. They are inexperienced and it shows mistakes keep happening because there is no guidance.
This is beyond negligence! It is dishonest and dangerous. Pets and pet owners deserve honesty and safety, not this level of malpractice.
Yet again I've been to rase vets Scunthorpe. Same treatment was had by the staff behind the counter.
Was totally ignored by staff waited ages to be served despite being the only customer waiting .
You pride yourself on good customer service, professionalism and friendly, absolutely not.
Staff really need to be trained up on how to treat customers
Very corporate organisation. Our cat wasn't eating and lost loads of weight. Went through a range of blood tests, different medications that were no good as he wasn't eating, overnight stays in Scunthorpe recommended and charged us over £1200 with no diagnosis before a physical exam identified a mass in his stomach possibly cancer. Emphasis seemed to be more on fees than care not open to discussion on why things were being done or potential problems. Really poor in my opinion
Horrendous practice for both the animal and myself
I'm extremely upset with the service I received from this practice, both in terms of the care for my pony and the way I’ve been treated as a client.
My elderly pony was unwell and deteriorating, and I called the practice to discuss whether euthanasia might be the kindest option or if there were other options worth exploring. Unfortunately, the vet who attended barely spoke to me, offered no guidance or compassion, and took bloods without any meaningful discussion. I was left with no understanding of what had been done or what the plan was. As it turns out, some of the blood tests taken were completely unnecessary, and if the vet had spoken to me properly, they could have been avoided — saving both time and a very large bill.
The situation escalated from there. I was told the results would be back by Friday morning, but despite calling the practice multiple times that day, I never received the promised call. I was told three times that someone would ring me “shortly,” and then falsely told they had already tried to contact me — which they hadn’t. I finally received a call the next day (Saturday) to confirm the bloods showed euthanasia was the kindest option.
I arranged the procedure for the following Tuesday, but despite the practice knowing my pony was very nervous and couldn’t be handled in the usual way, they sent a vet who had no prior information. This vet stated the procedure couldn’t go ahead without a headcollar (which wasn’t possible), and that I should have been advised to go down the route of a gun euthanasia. Had this been explained to me earlier, a highly distressing and unnecessary situation could have been avoided.
Worse still, the vet attempted to chase and corner my pony, despite me repeatedly asking her not to. The pony was left frightened in his final moments. Eventually, she allowed me to sedate him — something I had asked to do at the beginning — and I had to organise the gunman myself. Throughout all this, I was trying to do the right thing, yet I felt unheard and dismissed. The vet even admitted before leaving that the visit should never have happened and told me I would not be charged.
And yet, despite all of this, I’ve now received an invoice, including:
A full call-out fee for the euthanasia visit — which didn’t go ahead as planned.
An "emergency" surcharge, even though I made it clear this was not an emergency.
The full cost of blood tests, some of which were unnecessary and could have been avoided with proper communication.
To make things worse, I was told someone from the practice would follow up with me after I raised a complaint. Nobody has contacted me. Instead, they ignored my concerns and just sent me a bill.
I’ve owned horses and animals my whole life and have never made a complaint like this. I’ve always had enormous respect for veterinary professionals. But the handling of this situation — the lack of compassion, poor communication, inappropriate charging, and complete absence of accountability — has been disgraceful.
I would urge others to think carefully before using this practice, especially in sensitive or emergency situations. What should have been a peaceful and respectful goodbye turned into something I now relive with deep distress.
I’ve been with Rase Vets for 50 years with my horses and dogs. They’ve always been so caring and have put my pets before their bills. Have always done follow up calls. Hence why they now have several practices because they are so good. I’ve recommended friends and family through the years and all have been very happy
I appreciate all businesses need to make money but I was astounded today to be charged £12.90 for 30ml of Kaogel! I can buy it on Amazon for £25.99 for 480ml! There are 16 doses of 30ml within 480ml so at £12.90 a time that would make that £25.99 bottle (that you no doubt will buy cheaper anyway) cost £206.40!!! There is no justification in that kind of mark up!! Especially after paying £32 to see a vet! I love my pet dearly & he has so many medical issues that with insurance, prescription charges, drugs & visits to you guys costs me about £300 a month! Please think about your ridiculous charges that really are taking the Michael!! .. and to top it off after realising what you had charged & asking to return it & to be refunded, I was told this can’t be done until Monday as it has to be done by your accounts!
I know I've already given a review, latest story after my cocker was put to sleep. I phoned on Monday 10th june 25 to ask if they could hold off cremating our girl until we can see her for the last time to formally pay our respects. When I spoke to the lady she said she would pass this on the man who does cremations, but assured me that they had received our girl and she was in cold storage. She told me that the man doesn't work on Monday. I got a call from rase vets tuesday 11th june 25...3 days after we lost our girl after I wanted the above to be adhered to. The receptionist told me that Luna had already been cremated on monday when i was told that i wanted our girls cremation holding off. We are absolutely distraught how this could happen and how our girls cremation took place and we were never told until the next day. We've had no apology, from rase vets. How could they get everything so wrong with our beautiful girl. Ive now moved my labrador to a different vets as I refused to have him there much longer. I also asked for an itemised bill in reference to our girl to be emailed to us it never happened, my husband had to pick it up. We will be taking this further and we will fight for everything they've done wrong. Please don't use rase vets, poor substitute for a vet I gave 1 star as no option to give 0.
Best vet out there! Not once did i regret changing to this vet. I want to publicly thank our doctor Cheryl Ann Limb and her team for saving our baby Nika! They did an amazing job and I can always rely on them. I can always go to them with any question about my dogs and they are answered and explained so well. I recommend this vet is fantastic!!
Took our dog lily today to PTS and the compassion both the nurse and vet showed us at Goole was lovely and made saying goodbye that little bit easier thank you
I have my dogs and cats registered at the Newark Road branch. Since registering 2 years the vets and reception staff have demonstrated care, compassion and empathy at all times. I appreciate there has been some negative press recently but please don't tar the rest of the staff with the same brush. This is extremely unfair. Think of the negative impact your nasty reviews have on the wider team.
Not even worth one star. What an absolute shower of shit this practice is. 5 weeks and still no returned call. 3 weeks and no scans/xrays received. Complain to customer service why your just another logged call. Different when you want money, of which you chased me twice for an invoice that had already been paid. Disgusting service
I changed from Rase vets about 8 months ago and all medical history was transfered to the new vets, unfortunelty my dog was ill and put to sleep on 9th May this year, 13th may I received a text message to say my dogs booster is due I called rase vets explained how bad this was and all the receptionist could say is I havent told them my dog was put to sleep, I told her over and over that my dog hadnt been a patient for the last 8 months due to moving vets her reply was it was a computer error I found this very flippent I said I will put a review about this she replied what just because of a tex , so thoughtless and rude
A week ago I took my dog in as it appeared to be on ‘ it’s last legs’ aged 14; lost appetite , trouble to walk as was week from not eating not drinking for over 48 hours . A vet looked and stated do you know he has heart murmur and kidney failure. My dog was taken to another room first second opinion , she stayed we would like to run some tests is this ok ? Wanting the best for my pet agreed . Charge was £350 my dog has since passed a ‘ stone ‘ which it must have swallowed. One week later my dog is back to its usual energetic self , I have not yet received any test results but my pet seems perfectly contented , enjoying food , exercise and is not in any discomfort whatsoever. I really love my dog as it such a faithful companion and part of the family but what a waste of £300 which had no positive impact on my dogs health or well being nothing achieved by that spend- I do feel ‘ripped off’
I moved to RASE vets in Scunthorpe after my original vets in Brigg changed hands and I was no longer happy with the service.
RASE have been fantastic with all my animals and more recently my cat who has been diagnosed with cancer and is now having palliative care at home, whilst been monitored by the vets.
The vets have been extremely responsive and supportive and have been so kind not just to my cat but to me too. They have rung every day since his original diagnosis to check in on his wellbeing and answer any questions I may have.
I honestly can’t praise them enough at showing so much compassion and care at this extremely stressful and sad time.
had an awful experience with my son's dog teddy , had a mass that we were told wasn't cancer and not in his lymph nodes but by the time rase specialist vet finally got in touch after a week of phone calls , far too busy to call us , it had quadrupled in size and turned out to be an aggressive carcinoma cancer , finally operated but too late , it had spread , £1300 for nothing and now he has another lump right near where he had been operated on and again we've waited a week so far to see what the next step is , with no correspondence , no update ...nothing , no care for teddy's welfare at all !! we feel that they failed teddy at every opportunity !!
Rase Veterinary Centre is a veterinary practice dedicated to providing comprehensive care for pets across Lincolnshire and South Yorkshire. With multiple surgeries strategically located, the company ensures that pet owners have convenient access to veterinary services. The team consists of highly qualified veterinarians and support staff, committed to maintaining high standards of animal care.
The services offered by Rase Veterinary Centre include a wide range of equine and small animal veterinary care, emergency services, and specialized treatments in surgery and small animal medicine. The practice is equipped with state-of-the-art facilities, achieving RCVS Tier 3 accreditation, which signifies a commitment to excellence in veterinary care. Rase Veterinary Centre caters to pet owners seeking reliable and professional veterinary services for their beloved animals, including emergency coverage and insurance assistance through partnerships with pet insurance providers.
