Rase Veterinary Centre is a veterinary practice dedicated to providing comprehensive care for pets across Lincolnshire and South Yorkshire. With multiple surgeries strategically located, the company ensures that pet owners have convenient access to veterinary services. The team consists of highly qualified veterinarians and support staff, committed to maintaining high standards of animal care.
The services offered by Rase Veterinary Centre include a wide range of equine and small animal veterinary care, emergency services, and specialized treatments in surgery and small animal medicine. The practice is equipped with state-of-the-art facilities, achieving RCVS Tier 3 accreditation, which signifies a commitment to excellence in veterinary care. Rase Veterinary Centre caters to pet owners seeking reliable and professional veterinary services for their beloved animals, including emergency coverage and insurance assistance through partnerships with pet insurance providers.
Rase Veterinary Centre has a poor customer experience.
Rase Veterinary Centre receives overwhelmingly negative feedback, with many reviewers expressing deep dissatisfaction with the service. Common complaints include poor customer service, lack of communication, and a troubling loss of trust in the veterinary care provided.
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Several customers recount distressing experiences, such as being ignored by staff, receiving inadequate treatment, and facing high fees for medications. Despite these issues, a small number of reviewers praise the vets for their care and compassion, particularly highlighting individual staff members who have made a positive impact. However, the overall sentiment is marred by reports of serious mistakes and a corporate atmosphere that prioritizes profit over animal welfare. With 82% of reviews rating the service poorly, the sentiment is predominantly negative.
Each source counts by its number of reviews. Only reviews written by people are scored.
Why sources differ: Trustpilot rates this company 1.7, CrowdTrust 1.0. Trustpilot carries the most weight (98% of the score).
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
1.7
59
98%
1.7 / 5 overall
=
60 reviews across 2 scored sources
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Nov 2025.
Last 3 months
1.8▼ 0.2
12-month avg
1.9
All-time
1.7
Category avg
4.3
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Dec 24
1.0
1
Jan 25
1.0
1
Feb 25
1.0
1
Mar 25
1.0
3
Apr 25
3.0
2
May 25
2.6
5
Jun 25
2.3
3
Jul 25
1.0
1
Aug 25
2.0
4
Sep 25
1.0
2
Oct 25
3.0
2
Nov 25
1.0
1
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 60 most recent reviews.
Top praiseof 10 positive reviews
Fast & efficient20%
2 mentions
Helpful support20%
2 mentions
Customer service20%
2 mentions
“I’ve recently moved to Lincolnshire and Rase vets have given my two cats the very best of care”
On “Fast & efficient” · Oct 29, 2025
Top complaintsof 49 negative reviews
Customer service31%
15 mentions
Payment issues27%
13 mentions
Billing18%
9 mentions
Charges16%
8 mentions
“The receptionist made me feel it was my fault and when I pressed to speak to someone I was told no one would be in, i...”
On “Customer service” · Nov 18, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Animals & Pets.
Overall rating and review count for this company and similar companies
I thought this vet was different and were more realistic with their prices. Clearly I was wrong. £23 for 1 worming/flea treatment for my 6 month old pup. How ridiculous, when you can buy separate worming and flea treatment from a reputable pet store for a lot less. They have their good points like giving phone advice and puppy parties, which are a great way to socialise your pup.
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Rase Veterinary Centre is a veterinary practice dedicated to providing comprehensive care for pets across Lincolnshire and South Yorkshire. With multiple surgeries strategically located, the company ensures that pet owners have convenient access to veterinary services. The team consists of highly qualified veterinarians and support staff, committed to maintaining high standards of animal care.
The services offered by Rase Veterinary Centre include a wide range of equine and small animal veterinary care, emergency services, and specialized treatments in surgery and small animal medicine. The practice is equipped with state-of-the-art facilities, achieving RCVS Tier 3 accreditation, which signifies a commitment to excellence in veterinary care. Rase Veterinary Centre caters to pet owners seeking reliable and professional veterinary services for their beloved animals, including emergency coverage and insurance assistance through partnerships with pet insurance providers.