Helpful on the reservation.
Helpful on the reservation.

RedAwning Vacation Rentals is a comprehensive platform designed to facilitate short-term vacation rentals for property owners and travelers. The company connects hosts with guests seeking accommodations in over 100,000 properties across more than 10,000 destinations worldwide. By offering centralized communication and management tools, RedAwning streamlines the booking process, making it easier for hosts to manage their listings and for guests to find and reserve vacation homes and apartments. The platform caters to both property owners looking to maximize their rental potential and travelers in search of diverse lodging options. With features such as 24/7 guest support, dynamic door codes, and cleaner coordination, RedAwning enhances the overall experience for both parties. This focus on improving the vacation rental process positions RedAwning as a valuable resource in the vacation rental market.
RedAwning Vacation Rentals garners a mixed response from customers, with many praising the ease of booking and the quality of their stays. Reviewers frequently highlight the smooth reservation process and the cleanliness of properties, with some noting exceptional experiences with responsive hosts.
However, significant complaints arise regarding property management and booking issues, including last-minute cancellations and unhelpful customer service. Many hosts express frustration over communication lapses and financial losses due to the platform's handling of reservations. While some guests enjoy their stays and commend the service, others report dissatisfaction with the overall management and property descriptions. Overall, RedAwning has a blend of positive and negative feedback, reflecting a need for improvement in customer support and reliability.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 1,000 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.8 | 95 |
| Sep 24 | 4.0 | 75 |
| Oct 24 | 3.3 | 58 |
| Nov 24 | 3.5 | 45 |
| Dec 24 | 4.2 | 43 |
| Jan 25 | 3.4 | 36 |
| Feb 25 | 3.3 | 32 |
| Mar 25 | 3.0 | 5 |
| Apr 25 | 2.0 | 5 |
| May 25 | 4.0 | 3 |
| Jun 25 | 4.2 | 5 |
| Jul 25 | 1.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very clean, easy check in, and absolutely beautiful views”
“You canceled my reservation not 20 minutes before we arrived from Boston”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vacation Rentals.
| Company | Overall | Legit | Booking | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.8 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | −15% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | 4.2 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 |
Bottom line: RedAwning Vacation Rentals is #5 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 2.3).
500 reviews of RedAwning Vacation Rentals. Filter by what matters to you.
We booked a property through Marriott hosted by Red Awning. Upon arrival the air conditioning did not work. Electricity was out in part of the house. The property was not ready for guests. There were stains on the sheets. Mold on all the outside cushions making them unusable. There was mold on the shower curtain. General lack of care and dirty. The sent someone out who was unable to rectify the electrical problem. Due to the Jewish holiday they were unable to get us in contact with management. We let them know we would have to vacate to ensure the safety of our family. We paid over $5000 for our stay and only stayed 24 hours. We were only reimbursed $300. They were not willing to work with us to figure out a solution. I would not use this company. I have rented many times through AirBnb and VRBO and never had the issues we had with Red Awning. I would not recommend renting one of their properties.
pros : the arrangements went smoothly . The staff at Origin condo units were friendly, we arrived on Friday afternoon. No One at the desk is available Friday Eve to Monday morning. Bed had stained bedding, tired worn sheets and bedding. Tired furnishings. Couch and chair sagging, not cleaned in awhile. Nowhere comfortable to sit. But across the street from the beach and quiet. a little effort and it could be a gem.
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Banyan is not the same. Koko resorts have no no staff on site on weekends 24/7 is a disaster and things went horribly wrong as they didn’t pre-programme door and getting it fixed after 9 hour flight and the only person at call centre wanting to go home at 5pm in a Sunday was appalling and I had to force them to stay and fix or we would have been locked out all night on our arrival day. They said all the right things and apologised with some macadamia nuts … which meant nothing as they ignored “looking into it” and gave lip service. Won’t waste thousands on them ever again and have used KoKo resorts and banyan for years. Very disappointing and price insane now for the condos these days, much better deals to be found on Oahu.
Easy enough to book, however, you are ONLY shown the nightly amount and total amount for each night when booking. It's only when you check out, the ACTUAL total amount shows up (in my case another $700. Obviously that is incidental charges (cleaning, deposits, taxes, etc) but they are not itemized at the time of booking! I had to contact RedAwning to get a list of itemized charges after the fact. I was provided the itemization within 48 hours of my request. It would have been nice to know what these charges were going to be prior to booking.
The condo is alright. The location is ok to iffy. It's a less expensive place to stay because of the location. We were left very disappointed after our visit as we were informed of a fee for pets that wasn't listed on the redawning.com website. We opted for the condo being the site actually said PETS OK and pet-friendly accommodations. We didn't approve of the charge, but Red Awning charged it anyway. When we disputed it with our CC company, Red Awning credited the charge back. Red Awning emailed us about the reason for our dispute. We sent snips from their listing demonstrating there was no mention of a pet fee. They did not reply. Four weeks later, they charged it again. It's noteworthy that their listing now clearly mentions "Please note that this is a pet friendly property. A fee of $25 per pet, per day, is applicable for guests bringing pets."
Booking was simple.and quick
We booked through Marriott Vacations and Rentals. Very quick and easy. Accumulating Bonvoy points is a definite plus.
Loved the location and the close walking distance to Chair 7 as well as Chair 17 and Canyon Lodge. The St Anton jacuzzis were recently redone as we heard from an owner and we were pleased with them. Our unit 81 was ok but needs updates and at the very least a good carpet cleaning.
Great hotel and location. Mari greeted us and was outstanding. Her special attention was over the top.
DO NOT TRUST RedAwning!!! I made one reservation with RedAwning through Booking.com. The reservation was confirmed, then cancelled within 24 hours. Then I called RedAwning directly and made another reservation for the same week. They informed me 2 days before my trip they property is not available and they cancelled my reservation! I called RedAwning directly. They do not even have agreements with these properties to rent them out. They told me the property was sold even before I rented it! Here is the worst part.... BOTH properties are being listed as available for rent through RedAwning and Booking.com. Awful!!! Don't trust them!!!
RedAwning Vacation Rentals is a comprehensive platform designed to facilitate short-term vacation rentals for property owners and travelers. The company connects hosts with guests seeking accommodations in over 100,000 properties across more than 10,000 destinations worldwide. By offering centralized communication and management tools, RedAwning streamlines the booking process, making it easier for hosts to manage their listings and for guests to find and reserve vacation homes and apartments. The platform caters to both property owners looking to maximize their rental potential and travelers in search of diverse lodging options. With features such as 24/7 guest support, dynamic door codes, and cleaner coordination, RedAwning enhances the overall experience for both parties. This focus on improving the vacation rental process positions RedAwning as a valuable resource in the vacation rental market.
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