Quick responses
Quick responses very helpful and always there when you need them

RedAwning Vacation Rentals is a comprehensive platform designed to facilitate short-term vacation rentals for property owners and travelers. The company connects hosts with guests seeking accommodations in over 100,000 properties across more than 10,000 destinations worldwide. By offering centralized communication and management tools, RedAwning streamlines the booking process, making it easier for hosts to manage their listings and for guests to find and reserve vacation homes and apartments. The platform caters to both property owners looking to maximize their rental potential and travelers in search of diverse lodging options. With features such as 24/7 guest support, dynamic door codes, and cleaner coordination, RedAwning enhances the overall experience for both parties. This focus on improving the vacation rental process positions RedAwning as a valuable resource in the vacation rental market.
RedAwning Vacation Rentals garners a mixed response from customers, with many praising the ease of booking and the quality of their stays. Reviewers frequently highlight the smooth reservation process and the cleanliness of properties, with some noting exceptional experiences with responsive hosts.
However, significant complaints arise regarding property management and booking issues, including last-minute cancellations and unhelpful customer service. Many hosts express frustration over communication lapses and financial losses due to the platform's handling of reservations. While some guests enjoy their stays and commend the service, others report dissatisfaction with the overall management and property descriptions. Overall, RedAwning has a blend of positive and negative feedback, reflecting a need for improvement in customer support and reliability.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.8 | 1,000 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 3.8 | 95 |
| Sep 24 | 4.0 | 75 |
| Oct 24 | 3.3 | 58 |
| Nov 24 | 3.5 | 45 |
| Dec 24 | 4.2 | 43 |
| Jan 25 | 3.4 | 36 |
| Feb 25 | 3.3 | 32 |
| Mar 25 | 3.0 | 5 |
| Apr 25 | 2.0 | 5 |
| May 25 | 4.0 | 3 |
| Jun 25 | 4.2 | 5 |
| Jul 25 | 1.0 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“Very clean, easy check in, and absolutely beautiful views”
“You canceled my reservation not 20 minutes before we arrived from Boston”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vacation Rentals.
| Company | Overall | Legit | Booking | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.8 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | −15% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | — | — | 1,109 | |
| 4.2 out of 5 (good) | 100 out of 100 | 3.5 out of 5 (good) | 4.2 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 4.6 out of 5 (good) | — | 1,050 |
Bottom line: RedAwning Vacation Rentals is #5 of 5 on overall rating in this group. On value, Alfa Travel scores higher (4.6 vs 2.3).
500 reviews of RedAwning Vacation Rentals. Filter by what matters to you.
Easy booking and handling of payments very good experience
Nice location, close to the Joshua Tree National Park. Very convenient....
I booked my stay through booking.com. After paying, "RedAwning Vacation Rentals" started bombarding me with dozens of emails, and one of them said that if I didn't register through some verification website, they would cancel my reservation. So I registered and contacted RedAwning to see if everything was OK. When I wrote to them on chat, they couldn't find my reservation, I sent them proof of payment, they finally found me, Then my standard email and phone weren't enough for them. They wanted a different one. So I cut off communication. In the end, the accommodation was ready and great, but the communication with RedAwning was terrible.
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Great host, great communication, wonderful home!!
Beware! Even if you have a health issue, you cannot receive any money back if you have to cancel. NONE!
Within 24 hours of confirming my booking, you canceled the reservation. How could you even accept my reservation if the room wasn’t even available? Now, I have to jump through the hoops to make sure I get all the different fees refunded. What a hassle!
Was a little confused as to where/how to be "met" ! We were getting in late to Honolulu, so wanted to find out about our first intro to the unit ! Was the unit in a Hotel or Private .7/24 desk clerk etc. Had to write twice, No response, Then called KoKo Resorts - was told to leave message , No return call ! I Finally replyed / ask my questions , on an original e-mail , This was then answered - given access explanation answered . Once clarified - All systems a go ! Great ! Upon Confirmation Would suggest a simple run down on what and how to expect in the beginning. Expedia , RedAwing and KoKo resorts. A simple clarification in the beginning.
Ski Watch Condo is a fantastic choice for a getaway! The condo is in excellent condition, offering a super comfortable and spacious environment. The location is ideal, making it easy to access nearby slopes and attractions. It was impeccably clean and well-equipped with all the necessary appliances. Overall, a perfect place for both relaxation and adventure! Highly recommend!
Astonishingly poor property manager. It's best to hire a local person if at all possible. Not only did they fail to notice when guests damaged my house and smoked in it, they did not supervise the cleaners. I reported poor cleaning, and so did guests, alas, but they never tried to fix the problem or respond meaningfully to my questions. Also, slow payments and mystery charges. So bad! Run! On the bright side, they let me end the contract early, so I appreciate that. And their chatbots are very polite.
Human interaction
RedAwning Vacation Rentals is a comprehensive platform designed to facilitate short-term vacation rentals for property owners and travelers. The company connects hosts with guests seeking accommodations in over 100,000 properties across more than 10,000 destinations worldwide. By offering centralized communication and management tools, RedAwning streamlines the booking process, making it easier for hosts to manage their listings and for guests to find and reserve vacation homes and apartments. The platform caters to both property owners looking to maximize their rental potential and travelers in search of diverse lodging options. With features such as 24/7 guest support, dynamic door codes, and cleaner coordination, RedAwning enhances the overall experience for both parties. This focus on improving the vacation rental process positions RedAwning as a valuable resource in the vacation rental market.
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