RedAwning Vacation Rentals is a comprehensive platform designed to facilitate short-term vacation rentals for property owners and travelers. The company connects hosts with guests seeking accommodations in over 100,000 properties across more than 10,000 destinations worldwide. By offering centralized communication and management tools, RedAwning streamlines the booking process, making it easier for hosts to manage their listings and for guests to find and reserve vacation homes and apartments.
The platform caters to both property owners looking to maximize their rental potential and travelers in search of diverse lodging options. With features such as 24/7 guest support, dynamic door codes, and cleaner coordination, RedAwning enhances the overall experience for both parties. This focus on improving the vacation rental process positions RedAwning as a valuable resource in the vacation rental market.
RedAwning Vacation Rentals has a positive customer experience.
RedAwning Vacation Rentals garners a mixed response from customers, with many praising the ease of booking and the quality of their stays. Reviewers frequently highlight the smooth reservation process and the cleanliness of properties, with some noting exceptional experiences with responsive hosts.
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However, significant complaints arise regarding property management and booking issues, including last-minute cancellations and unhelpful customer service. Many hosts express frustration over communication lapses and financial losses due to the platform's handling of reservations. While some guests enjoy their stays and commend the service, others report dissatisfaction with the overall management and property descriptions. Overall, RedAwning has a blend of positive and negative feedback, reflecting a need for improvement in customer support and reliability.
1,000 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
3.8
1,000
100%
+0.2
● Low
3.8 / 5 overall
=
1,000 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
3.3▲ 0.2
12-month avg
3.6
All-time
3.8
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
3.8
95
Sep 24
4.0
75
Oct 24
3.3
58
Nov 24
3.5
45
Dec 24
4.2
43
Jan 25
3.4
36
Feb 25
3.3
32
Mar 25
3.0
5
Apr 25
2.0
5
May 25
4.0
3
Jun 25
4.2
5
Jul 25
1.0
3
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 337 positive reviews
Easy to use35%
119 mentions
Fast & efficient13%
44 mentions
Customer service7%
25 mentions
Helpful support7%
25 mentions
“Very clean, easy check in, and absolutely beautiful views”
On “Easy to use” · Apr 8, 2025
Top complaintsof 137 negative reviews
Cancellation22%
30 mentions
Payment issues16%
22 mentions
Refund15%
20 mentions
Charges13%
18 mentions
“You canceled my reservation not 20 minutes before we arrived from Boston”
On “Cancellation” · Jun 4, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vacation Rentals.
Overall rating and review count for this company and similar companies
Amazing experience all the way around! Excellent communication, they responded quickly to all of my emails and were super easy to work with! Highly recommend!
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
No communication was provided that I would be debited 2 days for the second half of the payment. When I spoke with your customer service rep she lied and said there was an email. But there wasn’t and I sent her the email to prove it.
Red awning did not communicate with Costal Palms or Marriot regarding my stay that starts tomorrow. I have yet to receive arrival details and cannot reach a human being at Costal Palms or Red Awning. This is terrible customer service.
RUN, DON’T WALK AWAY FROM REDAWNING.
If you are the owner (or even renter) of a short-term rental considering RedAwning, DO NOT
partner/sign with them! Unless you enjoy paying for disappointment and stress, you will
absolutely regret it. If you are a current client, you probably already know but get out as fast as
you can. In our brief few months and few reservations, we learned quickly this company is
completely incompetent and underhanded.
Taxes:
Starting with state/local tax remittance, good luck. They say you’re good to go with those
booking channels that do it automatically (like ABNB) and the majority of reservations come
from there. Well, no actually. You are on your own with everyone else and you unless you want
tax trouble, you personally pay the state, county, city. Have fun learning that process. Further,
there is ZERO transparency as to what booking channel was used on any given reservation, so
you have no idea. You have to ask every single reservation. When you ask for proof that
Airbnb/VRBO paid these taxes (so you don’t pay twice with your State/County), RedAwning is
zero help and will not give you any statement or report. You will pay double if you try to be tax
compliant.
Communication:
You communicate via text message. You can call but you extremely rarely get someone to
answer. They don’t email you any files either. You might get a link via text or more generally a
screen shot, in a text message. Ridiculous. Monthly, Quarterly, Annual reports of any kind sent
to you? No. Pick through their clunky dashboard in the hopes of piecing together the
data/information you need. Any problem you encounter will be “sent to management for review”
which yields nothing.
Cleaning:
Twice within the first 5 reservations they failed to schedule cleaners. This is the most basic of
services you are paying for, and they are lousy at it. One would think this is a core competency
for a property manager, especially for taking 20% of the gross rent, but no. I had to call the
cleaner on both occasions, she was completely unaware of the upcoming schedule.
Payments/Fees:
RedAwning is painfully slow in paying the owner, your dashboard payouts tab will continuously
“roll” your payouts day-by-day until nearly a month after the stay. Should you have damage to
be paid by a guest and the guest pays for an broken item or for a repair, RedAwning charges
20% of that cost as a COMMISION ON YOUR PROPERTY. In our case it was a broken lamp.
The lamp was $42, after their cut I received $33. Upon cancellation and separation from
RedAwning, we retained all current reservations with the exception of 1, that was 6 months out.
Per the contract, we needed to retain all those within 90 days, which we did. To avoid a
cancellation fee from the booking channel (which you have zero transparency to as described
above), we were made to author and sign a document stating that RedAwning no longer acted
as property manager. RedAwning charged us a cancellation fee of $175 anyway. Further they
bundled that into a combined multi-reservation payout that was already very late.
If this firsthand testimonial doesn’t discourage you from working with this company, I don’t know
what will. I will reiterate my first bit of advice. RUN, DON’T WALK AWAY FROM
REDAWNING.
The condo we were rented was Clean and nice and what we expected. However, the walls, and in particular the partition door to the adjoining condo, were incredibly thin. The folks next door were having a great time, and we don't blame them, but the walls were so thin we could hear individual conversations, phone calls were clear to us, it was surprising! It was also very very difficult to get your gear from the parking to the room, which makes the experience considerably less enjoyable as well.
They make the reservation process so stressful and difficult
They make the reservation process so difficult. As Eaton fire survivor looking for a place to stay with my family they ask a bunch of question before they can confirm the reservation. It’s been four days of me wondering if we have a place to stay and now they want to charge more taking advantage of people
RedAwning Vacation Rentals is a comprehensive platform designed to facilitate short-term vacation rentals for property owners and travelers. The company connects hosts with guests seeking accommodations in over 100,000 properties across more than 10,000 destinations worldwide. By offering centralized communication and management tools, RedAwning streamlines the booking process, making it easier for hosts to manage their listings and for guests to find and reserve vacation homes and apartments.
The platform caters to both property owners looking to maximize their rental potential and travelers in search of diverse lodging options. With features such as 24/7 guest support, dynamic door codes, and cleaner coordination, RedAwning enhances the overall experience for both parties. This focus on improving the vacation rental process positions RedAwning as a valuable resource in the vacation rental market.
