RedAwning Vacation Rentals is a comprehensive platform designed to facilitate short-term vacation rentals for property owners and travelers. The company connects hosts with guests seeking accommodations in over 100,000 properties across more than 10,000 destinations worldwide. By offering centralized communication and management tools, RedAwning streamlines the booking process, making it easier for hosts to manage their listings and for guests to find and reserve vacation homes and apartments.
The platform caters to both property owners looking to maximize their rental potential and travelers in search of diverse lodging options. With features such as 24/7 guest support, dynamic door codes, and cleaner coordination, RedAwning enhances the overall experience for both parties. This focus on improving the vacation rental process positions RedAwning as a valuable resource in the vacation rental market.
RedAwning Vacation Rentals has a positive customer experience.
RedAwning Vacation Rentals garners a mixed response from customers, with many praising the ease of booking and the quality of their stays. Reviewers frequently highlight the smooth reservation process and the cleanliness of properties, with some noting exceptional experiences with responsive hosts.
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However, significant complaints arise regarding property management and booking issues, including last-minute cancellations and unhelpful customer service. Many hosts express frustration over communication lapses and financial losses due to the platform's handling of reservations. While some guests enjoy their stays and commend the service, others report dissatisfaction with the overall management and property descriptions. Overall, RedAwning has a blend of positive and negative feedback, reflecting a need for improvement in customer support and reliability.
1,000 customer reviewsLatest review over a year ago
Where the score comes from
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
3.8
1,000
100%
+0.2
● Low
3.8 / 5 overall
=
1,000 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
3.3▲ 0.2
12-month avg
3.6
All-time
3.8
Category avg
4.0
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
3.8
95
Sep 24
4.0
75
Oct 24
3.3
58
Nov 24
3.5
45
Dec 24
4.2
43
Jan 25
3.4
36
Feb 25
3.3
32
Mar 25
3.0
5
Apr 25
2.0
5
May 25
4.0
3
Jun 25
4.2
5
Jul 25
1.0
3
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 337 positive reviews
Easy to use35%
119 mentions
Fast & efficient13%
44 mentions
Customer service7%
25 mentions
Helpful support7%
25 mentions
“Very clean, easy check in, and absolutely beautiful views”
On “Easy to use” · Apr 8, 2025
Top complaintsof 137 negative reviews
Cancellation22%
30 mentions
Payment issues16%
22 mentions
Refund15%
20 mentions
Charges13%
18 mentions
“You canceled my reservation not 20 minutes before we arrived from Boston”
On “Cancellation” · Jun 4, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vacation Rentals.
Overall rating and review count for this company and similar companies
I like using Booking but it was not clear that I would hear from any other company. Maybe I missed something. But it is not completely clear and I am giving my information out. Not fun.
Customer Service Nice - However Disorganized Communication
Everyone I spoke to was very nice, however I wish RedAwning the the property management company would communicate better about charging clients. I was originally told that the property management company would charge my card 30 days before the rental date, and RedAwning (to my surprise) charged me over a month early. Then I received a call from the property management company trying to collect the dues and I had to explain to them that I already paid RedAwning which required them to call RedAwning to confirm. Just not a great customer experience.
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The price is very competative, but had hidden fees.
The price is very competative, but after booking the house; I was led to docusign where I had to sign an agreement for the rules/policy. In that document is a notice that there is a cost for parking each night and for each car. Of course this is after the place is bookedb so I was taken by surprise. It feels like an extra cash grab after paying for the home and the extra (expensive) fees for cleaning and services.
That there was availability is great. Having stayed here multiple times in past, we truly appreciate the location of this resort (right off the beach).
The condo is in a beautiful location, but some problems…
The condo is in a beautiful location with a great view. It is also well stocked with many things you might need. You should know it faces a golf course where giant mowers will come out every morning (yes, daily) at 5am and wake you up with loud noise right outside your balcony. Important to know for those who book. There is also no a/c in the unit and it is hot and humid. We were accommodated with house fans which were loud and rickety. Lots of beetles and flying ants coming up through the bathroom drains. It is up 3 flights of stairs, no elevator. It’s not the cleanest unit, there was some previous dirt, hair and grime when we arrived. The fridge light was out and a shelf was cracked. The front door won’t close at night but there is a deadbolt security screen. It’s quaint inside but everything is very dated. Yes, this is a tropical environment (so might be bugs but this unit has a lot) and affordable rental. Again, nice location and some nice touches in the unit but there are some problems. If you are looking for peace and quiet or a cleaner, better maintained environment, you’re better off booking elsewhere.
Have used Red Awning several times. The reservation process, check in, and checkout are super easy. The accommodations are clean and well maintained. All I can ask for!
Bed and pillows are super comfortable. Room is great. Parking was easy. The only downside was, 6 gunshots in the middle of the night that were very close. I realize there is nothing the hotel could do about the gunshots.
Poor quality accommodations and even poorer customer service...
My family checked into the 11911 Kalakau Ave #511 managed by Redawning on 7/9/24 and experienced several issues. First, the hot water knob in the shower just spun when I attempted to turn it on, signaling that there would be no hot water. I called local management office twice and was told they'd need to contact the "property manager" and get back to me each time. It was late but I expected that by morning there'd be a response.
By the next morning, there were 2 additional issues and there was still no response regarding the plumbing. The street noise was unbearable as the bedroom windows are not such that they close and limit sounds heard from the busy intersection outsie. My children could not sleep, waking up several times during the night. My husband and I slept on the old, lumpy, and extremely uncomfortable sofa-bed and awoke with aches and pains. So, I found another contact number and called Red Awning. I spoke Otto and expressed my concerns about the lack of hot water in the shower and poor sleeping accommodations. I requested to be relocated to another unit or property. She said she'd contact local property management regarding my concerns. I asked her, "who exactly is in charge?" because when I called local mismanagement, they needed to contact the "property manager "and when I called Red Awning, they needed to call local management. It sounded very much like the buck was being passed. Throughout the morning, I called Red Awning and the local management office multiple times. Each time I was told that they were awaiting a response from the property manager and meanwhile no one showed up to fix the shower. My family didn't want to take ice cold showers. We waited around until noon but still no one showed up. So, we decided to start our day as we're in Honolulu on vacation and didn't want to spend the day waiting around. By that time, we'd also decided that it'd be better for our family to find our own alternative accommodations so I requested a refund on the remainder of our stay and a discount on the 1 night we were there. Again, I was told that the request would be forwarded to the property manager. Shortly after we left, I got a call from someone named Mo stating that someone was coming to check the shower. I informed him that we'd just left but they were welcome to enter and fix the problem. I also asked about an update on our refund request and he said he'd talk to the property manager. While we were out, I received a call from someone who didn't provide a name but asked if we'd checked out. I told him that we were currently away from the unit but that we planned to check out that day since our concerns had not been addressed. I told him I wanted a refund and discount for the first night, which he said he'd talk to the property manager. At around 2pm(ish), I received a call from Aiah who claimed that they didn't have my number on file and that's why there'd been a lack of communication about the condo issues. That's obviously untrue. I'd received calls, it's just that no one ever did anything to resolve the problems. What's also interesting is that there was never a call from this elusive property manager to whom everyone was deferring.
Aiah assured me that someone was going to go to the condo to address the issues. I informed her that upon our return to the unit, we'd be gathering our belongings and leaving and relayed my refund request to her. She later sent a message stating that staff was going to the unit to address the issues. Upon our return to the unit, however, the hot water handle in the shower was still spinning. It was clear that no one had come to fix it. By then I'd found other accommodations that were immediately available for check-in so we quickly gathered our belongings, returned the keys to the lockbox and checked in to an Airbnb. If anyone ever actually showed up for repairs, they know that we were gone by yesterday late afternoon. It is very disappointing that practically an entire day went by with no repairs to the shower, no response to our request to relocate, and no confirmation of a refund. We travel regularly and this is the first time we've encountered such a lack of customer support.
Additionally, the condo we rented is not fit to be a vacation rental. It is old and in great need of disrepair. The listing information is grossly inaccurate and the photos fail to show the rust, damage, and overall unlivability of the condo. There is no reason that a plumber couldn't have shown up to repair the shower. There is no reason for the amount of phone tag that was played. I made a total of 15 calls to RedAwning and the local management company. That was 5 days ago and I never received a response, resolution, or refund. Redawning is a shady business.
RedAwning Vacation Rentals is a comprehensive platform designed to facilitate short-term vacation rentals for property owners and travelers. The company connects hosts with guests seeking accommodations in over 100,000 properties across more than 10,000 destinations worldwide. By offering centralized communication and management tools, RedAwning streamlines the booking process, making it easier for hosts to manage their listings and for guests to find and reserve vacation homes and apartments.
The platform caters to both property owners looking to maximize their rental potential and travelers in search of diverse lodging options. With features such as 24/7 guest support, dynamic door codes, and cleaner coordination, RedAwning enhances the overall experience for both parties. This focus on improving the vacation rental process positions RedAwning as a valuable resource in the vacation rental market.
