Best Customer Service!!!!
Best Customer Service!!!!

Red Energy is an Australian energy retailer that offers electricity and gas services to residential and small business customers. The company is committed to providing reliable energy solutions while focusing on customer satisfaction and competitive pricing. Red Energy operates in the energy market, catering primarily to consumers looking for straightforward energy plans and transparent billing processes. With a strong emphasis on customer service, Red Energy aims to meet the diverse energy needs of its clients across Australia. The company emphasizes renewable energy sources and sustainability, appealing to environmentally conscious consumers. Red Energy's user-friendly website provides customers with easy access to account management tools, detailed information about energy plans, and customer support, ensuring a seamless experience for all users.
Red Energy receives overwhelmingly negative feedback from customers, with a significant number expressing frustration over billing practices and customer service. Many reviewers report misleading rates that differ from what was advertised, leading to dissatisfaction with their overall experience.
Complaints about poor customer service are rampant, with consumers describing long wait times, rude representatives, and unhelpful responses. However, a small percentage of customers do highlight positive interactions, praising specific representatives for their helpfulness and professionalism. Some also appreciate the initial sign-up process and effective communication. Despite these few positive notes, the majority sentiment reflects deep disappointment with Red Energy's service and billing issues. Overall, the reviews indicate a strong recommendation to avoid this company.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.8 | 69 | 100% | -1.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 2.0 | 2 |
| Sep 24 | 1.0 | 2 |
| Oct 24 | 3.0 | 2 |
| Nov 24 | — | 0 |
| Dec 24 | 2.0 | 4 |
| Jan 25 | 5.0 | 1 |
| Feb 25 | 4.3 | 3 |
| Mar 25 | — | 0 |
| Apr 25 | 2.0 | 4 |
| May 25 | 1.0 | 1 |
| Jun 25 | 1.0 | 2 |
| Jul 25 | 2.3 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 69 most recent reviews.
“I just spoke with MARK at the Melbourne branch of RED ENERGY and spoke re getting a lower tariff for our power and gas”
“I wouldn’t recommend Red Energy especially if you expect transparency, accurate billing, or decent customer service”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Electric Companies.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 1.8 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.3 out of 5 (poor) | 1.9 out of 5 (poor) | +5% | 69 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 2.7 out of 5 (poor) | 3.6 out of 5 (good) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 3.8 out of 5 (good) | 4.4 out of 5 (good) | — | 999 | |
| 4.3 out of 5 (good) | 67 out of 100 | 4.3 out of 5 (good) | 4.4 out of 5 (good) | 3.9 out of 5 (good) | — | 227 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | — | — | 0% | 227 |
Bottom line: Red Energy is #5 of 5 on overall rating in this group. On value, Sunwave gas+power scores higher (4.4 vs 1.3).
69 reviews of Red Energy. Filter by what matters to you.
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Red Energy is an Australian energy retailer that offers electricity and gas services to residential and small business customers. The company is committed to providing reliable energy solutions while focusing on customer satisfaction and competitive pricing. Red Energy operates in the energy market, catering primarily to consumers looking for straightforward energy plans and transparent billing processes. With a strong emphasis on customer service, Red Energy aims to meet the diverse energy needs of its clients across Australia. The company emphasizes renewable energy sources and sustainability, appealing to environmentally conscious consumers. Red Energy's user-friendly website provides customers with easy access to account management tools, detailed information about energy plans, and customer support, ensuring a seamless experience for all users.
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