Abysmal.
Red pocket is far more concerned about your non- refundable payment than the actual customer porting into this deceitful phone company. The copy and paste 4 paragraphs of (how to port your number into red pocket) is mind numbing. It's pretty cool also of the agent to bolt the chat session 2 seconds after pasting of "how to port in"? The first thing while chatting with another agent was the non-refundable payment? Nothing about my issues/problems of porting in or out of red pocket nor my phone number being lost? This is a horrible phone company that cares more about money than it's customers. Oh and my due date is 12-31-1969 for my bill. Please allow me 24-48 hours for an update to your reply. Thank You Red Pocket: You never even looked at my port in obviously? My due date is listed as 12-31-1969 on my next bill? I thought you looked into this and my port in information? Redpocket you had my phone # for 5 days...5 Days. ZERO updates and every time I called was the same runaround? please allow 24-48 hours for an update? I find it strangely odd also when I was forced to get the BBB and the Attorney General involved in this fiasco that I had to go through to get this resolved? My phone # was finally released to me rather quickly and I was never informed it was released by redpocket either? Let's move on: A refund will be issued as long as your usage remains under 250 talk minutes, 250 texts, or 1GB of data. I'm still waiting for this "refund" also? I can assure you my minutes, texts, and 1GB of data was never used on my end.
