Very good
Very good. Thanks
RedPocket Mobile is a telecommunications company that provides affordable wireless services in the United States. The company offers a range of prepaid mobile plans that cater to budget-conscious consumers seeking flexibility without long-term contracts. RedPocket Mobile operates on major networks, ensuring reliable coverage and service for its users. Targeting individuals and families looking for cost-effective mobile solutions, RedPocket Mobile emphasizes simplicity and transparency in its offerings. Customers can choose from various plans that include unlimited talk and text, as well as data options tailored to their usage needs. By leveraging competitive pricing and a straightforward approach, the company aims to serve a diverse clientele seeking value in mobile telecommunications.
RedPocket Mobile receives high praise for its customer service, with many reviewers highlighting the helpfulness and patience of representatives like Stephen and Leslie. Customers appreciate the seamless activation process and the reliability of the service, often noting that it "just works" without complications.
However, some users express frustration with issues such as international roaming not functioning as expected and difficulties in resolving service problems, leading to claims of poor customer support in certain situations. While many find the service satisfactory for domestic use, there are complaints about data interruptions and billing issues. Overall, the sentiment is largely positive, with a strong emphasis on excellent customer service despite some notable concerns.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,033 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.6 | 32 |
| Oct 24 | 4.3 | 31 |
| Nov 24 | 4.7 | 32 |
| Dec 24 | 4.0 | 27 |
| Jan 25 | 3.9 | 18 |
| Feb 25 | 4.0 | 12 |
| Mar 25 | 4.3 | 30 |
| Apr 25 | 4.4 | 15 |
| May 25 | 4.5 | 33 |
| Jun 25 | 4.6 | 31 |
| Jul 25 | 4.2 | 36 |
| Aug 25 | 4.3 | 25 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“it seems to "just work" which is what i want in a phone service provider - no muss no fuss The service is significant...”
“Red pocket mobile is a scam”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.3 out of 5 (fair) | 3.3 out of 5 (fair) | +2% | 1,033 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 3.5 out of 5 (good) | — | 1,060 |
Bottom line: RedPocket Mobile is #2 of 5 on overall rating in this group. On value, Maya Mobile scores higher (4.6 vs 3.3).
500 reviews of RedPocket Mobile. Filter by what matters to you.
Placed order for 2 phones. Just spent 2 HOURS trying to communicate with a person from the far east. I asked her to repeat at least 50 times because I could hardly understand her. AFTER 2 HOURS the line still does not work. What do I do?
So far so good!! I have not had any calls drop, which was happening all the time on our last carrier!!!!
Quick answers to the questions people ask most.
Yes, RedPocket Mobile is a legitimate company with numerous verified reviews and a solid overall rating. Customers report positive experiences, highlighting reliable service and helpful customer support.
RedPocket Mobile is not a scam; it has a mix of positive and negative reviews. While some customers report issues, many others praise the service and customer support, indicating that experiences can vary.
RedPocket Mobile offers various phone services, including calling, texting, and data plans. Customers have noted that service is generally dependable, especially for domestic use.
RedPocket Mobile provides competitive pricing with various plan options to suit different needs. Many customers appreciate the affordability compared to larger carriers.
You can contact RedPocket Mobile's customer support through their online chat feature or by phone. Many customers have reported positive experiences with support representatives, noting their helpfulness and patience.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I had Red pocket service for about seven years. Two years by myself, then we added a line, or another account (it was never clear which). When it came time for a routine update of credit card info for the automatic renewal, something went FUBAR and my account got locked down and I went without phone service for over a week. Oddly, my wife's account stayed in service during that time. I marched to a Boost Mobile store and opened a new service account, but Red Pocket seemed uninterested or unwilling to close out the old account and port the numbers to Boost. I spent significant parts of four days on the phone with a few people who were hard for me to understand. Of the four sessions on the phone (not to mention several chats), I felt like only in the last one did anyone try hard to actually help me, all others were a waste of time. From now on I'm only dealing with a service that keeps a storefront so I can look the agent in the eyes when he or she tries to lie to me. I DO NOT recommend!!
efficient and helped me with some odd questions that most people do not have. we are in a remote area and coverage is an issue for us
RS Roland was direct and straightforward. Although my issue wasn't immediately "fixed", I was given the reason and date/timeframe it would be resolved.
Horrible experience from the start. I bought an eSIM plan just for them to tell me wait 24hours to activate it. I wait 24 hours and can’t login nor register only for customer service to tell me my account was suspended and my order cancelled, how without notifying me? What’s the reason to suspend an account and cancel an order without telling me the day after I bought the plan? There be no record of resolution and no mention of sending my order or a refund. Until this is resolved I WOULD NOT RECCOMEND THEM
Prompt help with the activating the new esim card when I had a trouble doing so. Very kind and patient. Thank you!
RP CS Stephen provided quick solutioning, and was friendly and helpful.
Leslie was very knowledgeable and nice. I even got my balanced transfered.I think he/she had too many other chats going on though which was not their fault.
Red Pocket is getting better and better. Chat support is much quicker and the representatives usually handle the problem in just a minute or a few.
Great Service!
I was very worried about how to solve my problem, I did not think that this specialist would be able to solve my problem so quickly and well. Thank you RP CS Stephen
RedPocket Mobile is a telecommunications company that provides affordable wireless services in the United States. The company offers a range of prepaid mobile plans that cater to budget-conscious consumers seeking flexibility without long-term contracts. RedPocket Mobile operates on major networks, ensuring reliable coverage and service for its users. Targeting individuals and families looking for cost-effective mobile solutions, RedPocket Mobile emphasizes simplicity and transparency in its offerings. Customers can choose from various plans that include unlimited talk and text, as well as data options tailored to their usage needs. By leveraging competitive pricing and a straightforward approach, the company aims to serve a diverse clientele seeking value in mobile telecommunications.
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