The lady that was working to transfer…
The lady that was working to transfer my mother’s number, did a super job. She didn’t give up.
RedPocket Mobile is a telecommunications company that provides affordable wireless services in the United States. The company offers a range of prepaid mobile plans that cater to budget-conscious consumers seeking flexibility without long-term contracts. RedPocket Mobile operates on major networks, ensuring reliable coverage and service for its users. Targeting individuals and families looking for cost-effective mobile solutions, RedPocket Mobile emphasizes simplicity and transparency in its offerings. Customers can choose from various plans that include unlimited talk and text, as well as data options tailored to their usage needs. By leveraging competitive pricing and a straightforward approach, the company aims to serve a diverse clientele seeking value in mobile telecommunications.
RedPocket Mobile receives high praise for its customer service, with many reviewers highlighting the helpfulness and patience of representatives like Stephen and Leslie. Customers appreciate the seamless activation process and the reliability of the service, often noting that it "just works" without complications.
However, some users express frustration with issues such as international roaming not functioning as expected and difficulties in resolving service problems, leading to claims of poor customer support in certain situations. While many find the service satisfactory for domestic use, there are complaints about data interruptions and billing issues. Overall, the sentiment is largely positive, with a strong emphasis on excellent customer service despite some notable concerns.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.4 | 1,033 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 4.6 | 32 |
| Oct 24 | 4.3 | 31 |
| Nov 24 | 4.7 | 32 |
| Dec 24 | 4.0 | 27 |
| Jan 25 | 3.9 | 18 |
| Feb 25 | 4.0 | 12 |
| Mar 25 | 4.3 | 30 |
| Apr 25 | 4.4 | 15 |
| May 25 | 4.5 | 33 |
| Jun 25 | 4.6 | 31 |
| Jul 25 | 4.2 | 36 |
| Aug 25 | 4.3 | 25 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“it seems to "just work" which is what i want in a phone service provider - no muss no fuss The service is significant...”
“Red pocket mobile is a scam”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Mobile Carriers.
| Company | Overall | Legit | Service | Value | Website & app | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.3 out of 5 (fair) | 3.3 out of 5 (fair) | +2% | 1,033 | |
| 3.8 out of 5 (good) | 50 out of 100 | 3.6 out of 5 (good) | 4.1 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.1 out of 5 (good) | — | 1,060 | |
| 3.3 out of 5 (fair) | 100 out of 100 | 3.1 out of 5 (fair) | 3.6 out of 5 (good) | 2.3 out of 5 (poor) | — | 1,060 | |
| 3.9 out of 5 (good) | 100 out of 100 | — | — | 3.5 out of 5 (good) | — | 1,060 |
Bottom line: RedPocket Mobile is #2 of 5 on overall rating in this group. On value, Maya Mobile scores higher (4.6 vs 3.3).
500 reviews of RedPocket Mobile. Filter by what matters to you.
The lady that was working to transfer my mother’s number, did a super job. She didn’t give up.
The service I experienced was great. The agent, CS Nikka, was polite and patient and persevered to resolved my issue. I am new to RedPocket Mobile. So far so good!
my phone number was ported out without my permission from a different carrier. my son bought a years worth of service from red pocket, for my 8+ iphone. I have never received any HIGH SPEED DATA, for my LTE service, so I cannot send or receive any picture messages, Siri and maps times out in the car with the message cannot make a connection. Even though I call on that phone and sim- Customer service wants to talk to whomever purchased the sim. Another agent says since it was purchased off ebay I must contact them. Right now they want the name and email of the purchaser and to talk to them .There is no reason to extend a plan where customer service wont help and right now I cant get port out information for this number. Im using a 4YO iphone 12 with LTE which RP dials back to 2G and then SIRI etc says they cannot make a connection. Why would you sell a product that won't work on the phone and your customer service not advise them of that before the sale? ATT and Verizon still provide LTE coverage for these phones. Are you using Billy Bob's cheap towers that only have 2g and 5 g. And if so why did you assign these phones to Billy Bob instead of ATT or Verizon? Cause nobody gonna say please put me on the towers that don' t work on my phone! If you use ATT towers and TMobile, why the hell would you assign this to TMOBILE. Your maps say my area has both 5G and LTE on both your ATT and TM sites. The phone worked perfectly well on ATT and Cricket so we can only conclude the problem in in your sim or system, or maybe you claim to provide LTE service you really dont have?
Quick answers to the questions people ask most.
Yes, RedPocket Mobile is a legitimate company with numerous verified reviews and a solid overall rating. Customers report positive experiences, highlighting reliable service and helpful customer support.
RedPocket Mobile is not a scam; it has a mix of positive and negative reviews. While some customers report issues, many others praise the service and customer support, indicating that experiences can vary.
RedPocket Mobile offers various phone services, including calling, texting, and data plans. Customers have noted that service is generally dependable, especially for domestic use.
RedPocket Mobile provides competitive pricing with various plan options to suit different needs. Many customers appreciate the affordability compared to larger carriers.
You can contact RedPocket Mobile's customer support through their online chat feature or by phone. Many customers have reported positive experiences with support representatives, noting their helpfulness and patience.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
I have a Problem with Red Pocket. We've been with them for maybe 10 years. Ive always been able to use any sim I want in the kit provided with my annual plan. I buy 2 every year. Now, I want to switch carriers at the end of my monthly anniversary and the sim I already have has EXPIRED! I just bought it in December. Pluss, I can't even buy one on the Red Pocket web site anymore. They tell me to go to Walmart or Target but neither of those stores carry it in my area. Buying from E-Bay will take too long and end up costing me almost $17.
I purchased a Red Pocket SIMs card and put it in my phone that is compatible with them it would not activate I could not use the card I could not use the phone I asked them for a refund because it's been almost a month dealing with the negativity and they quit communicating with me and have not returned my money. Poor customer service 😢
False Advertising, Deceptive Pricing, and Horrible Customer Service I stayed with this cell carrier based on clear promises made both by their customer service agents and the company’s own advertising. I was told twice that my plan would renew at the plan price plus tax, exactly what I paid last year. Based on that, I didn’t switch to another provider. But once the plan renewed, I was charged over without any notice or justification. When I reached out to customer service, instead of resolving the issue, I got conflicting excuses: one agent blamed another, another said the price had increased, and others just dodged the question. No one took accountability. The customer service was slow, unhelpful, and extremely frustrating to deal with. To make things worse, their own advertisement proudly claims: "No Price Increases Ever!" "2 Minute Customer Care" Both are blatantly false in my experience. They increased the price after confirming they wouldn’t, and their customer care is anything but fast or helpful. This is not just bad service—it’s deceptive and dishonest. Even when I contacted the billing department, they provided the same copy-and-paste response based on the agent's statement. I feel completely cheated, and I strongly warn others to stay away from this provider. If a company can’t stand by its own promises, how can customers trust anything they say?
today july 25th I spoke to Sapphire 30 minutes and she was the most helpful rep I have ever spoke to at red pocket. I am difficult but she was so patient and calm the whole time. she helped me add a new card. give her a pat on the back and a raise in her salary.
The customer service is so very top notch! I usually don't leave reviews but today Nikki with Red Pocket literally saved my ass! I couldn't use my phone to pay for the service and it had been a year since my last renew. I could not remember any of my log in info and she was so patient and found a way for me.
RP CS Nikka was excellent. Resolved the issue and helped set up a new line and no. for my dad who is tech challenged.
You cant beat their price and they don't limit the phones you can have. Its a great way to save so much money.
RP CS Stephen was able to solve my issue and get my phone working back for me. Thank you so much. I would hope to talk to you every time I need help!!
Excellent coverage! Very friendly and professional customer service.
great support
Their customer service is fantastic. They’ve always helped me troubleshoot issues patiently and stick with it until it’s resolved. We’ve had them for years and found the service comparable to other user’s experience of Verizon in our area. We didn’t notice a difference when we first switched and still find that when others have issues with service we either have the same or fewer concerns. BUT - the cost and the customer service are SOOO much better than Verizon. Make the switch. It’s painless, and you’ll wish that you did it sooner!
RedPocket Mobile is a telecommunications company that provides affordable wireless services in the United States. The company offers a range of prepaid mobile plans that cater to budget-conscious consumers seeking flexibility without long-term contracts. RedPocket Mobile operates on major networks, ensuring reliable coverage and service for its users. Targeting individuals and families looking for cost-effective mobile solutions, RedPocket Mobile emphasizes simplicity and transparency in its offerings. Customers can choose from various plans that include unlimited talk and text, as well as data options tailored to their usage needs. By leveraging competitive pricing and a straightforward approach, the company aims to serve a diverse clientele seeking value in mobile telecommunications.
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