Regent Gas is a privately owned gas supplier based in the UK, specializing in providing commercial gas services to small, medium-sized, and large corporate businesses across England, Scotland, and Wales. The company offers a comprehensive range of services, including natural gas supply, connection, and metering, tailored to meet the diverse needs of its clients. With a focus on flexibility, Regent Gas provides various competitive commercial gas contracts, including fixed-term, mid-term, and deferred purchase options. This enables businesses to choose the most suitable plan for their operational requirements. As a reliable, all-in-one gas supplier, Regent Gas aims to streamline the process for clients by handling gas supply, connections, and metering services efficiently.
Reviewers overwhelmingly express dissatisfaction with Regent Gas, highlighting a range of serious issues. Many customers describe the company as fraudulent, citing instances of being billed for meters that were never supplied and alleging dishonesty with regulatory bodies.
The staff's attitude also comes under fire, with reports of rude and unhelpful representatives, which adds to the frustration. Additionally, consumers complain about exorbitant standing meter charges that escalate dramatically when contracts expire, making it financially burdensome. The overall sentiment is one of caution, with multiple reviewers advising others to avoid this company entirely. Regent Gas receives no positive feedback, leading to a strong consensus that it is a service to steer clear of.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Low volume · weighted down | 1.0 | 5 | 100% | — | ● Not enough data |
Monthly average rating from reviews written by people · latest review Jan 2025.
| Month | Average | Reviews |
|---|---|---|
| Jul 24 | 1.0 | 1 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | — | 0 |
| Jan 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 5 most recent reviews.
“I wouldn't be surprised if this was a scam company - they slam you with fines if you try to dispute anything”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Gas Companies.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| 1.0 out of 5 (poor) | 50 out of 100 | — | 5 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 696 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 291 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | 33 | |
| 2.0 out of 5 (poor) | 100 out of 100 | — | 30 |
Bottom line: Regent Gas is #5 of 5 on overall rating in this group.
5 reviews of Regent Gas. Filter by what matters to you.
Over a year ago
BEWARE - this company is a fraud . they bill for metres they don`t supply and lie to ofgem.
Over a year ago
Exorbitant standing meter charges which sky rocket when out of contract, to be avoided like Covid-19.
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If I could score this company zero stars then I would do. The telephone representative was extremely rude - his name was 'Michael' although not sure how true that is! I have never experienced anything like it. I wouldn't be surprised if this was a scam company - they slam you with fines if you try to dispute anything. Avoid at all costs - we have immediately switched supplier.
BEWARE - this company is a fraud . they bill for metres they don`t supply and lie to ofgem.
My husband's company took over the gas supply for their building recently. When he took it over, he decided not to continue with this company, so requested a switch to a different company to coincide with him taking over the building, sending in the reading as expected. RegentGas objected to this switch, so the switch happened 1 month later, on 10th Oct. Now the fun part: they invoiced him for incorrect dates, got offended when he questioned the invoice and queried that it could be a scam as they had set up an account for him without permission. WHen he provided evidence of the opening reading by supplying a bill from the new supplier, they called him a liar - when all he was doing was trying to sort the various issues out. They talked over him continually and eventually, caused him to have an autistic meltdown - which I am still dealing with, and will be for several more days. This has caused a huge amount of stress and anxiety for me, as well as him. This company is rude, unpleasant, unprofessional, unscrupulous, disrespectful, impolite and all the other things that make you want to pull your teeth out with pliers. I'm not going to name the people we spoke to, but they really need some basic customer service training... autism awareness training would be beneficial - but they would have had to listen to us to be aware of that particular challenge... which they didn't. Avoid at all costs - because it will cost you.
Exorbitant standing meter charges which sky rocket when out of contract, to be avoided like Covid-19.
We were placed with this company by an"energy Consultancy" Alpha Energy.The charges made for meter rental were punitive and it was impossible to contact the company directly.We have subsequently submitted a change of tennancy request which 1 month later has still not been dealt with.Customer service is unresponsive to any form of communication. I would not recommend anyone use this company.
Regent Gas is a privately owned gas supplier based in the UK, specializing in providing commercial gas services to small, medium-sized, and large corporate businesses across England, Scotland, and Wales. The company offers a comprehensive range of services, including natural gas supply, connection, and metering, tailored to meet the diverse needs of its clients. With a focus on flexibility, Regent Gas provides various competitive commercial gas contracts, including fixed-term, mid-term, and deferred purchase options. This enables businesses to choose the most suitable plan for their operational requirements. As a reliable, all-in-one gas supplier, Regent Gas aims to streamline the process for clients by handling gas supply, connections, and metering services efficiently.
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