Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	4.2	1,000	100%		● Low

4.2 / 5 overall

1,000 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Jul 2025.

Last 3 months: 4.6
12-month avg: 4.4
All-time: 4.2
Category avg: 4.3

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Furniture.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Delivery	Service	Quality	Trend	Reviews
REM-Fit This company	4.2 out of 5 (good)	100 out of 100	4.4 out of 5 (good)	4.3 out of 5 (good)	4.4 out of 5 (good)	+13%	1,000
Klast Home	3.7 out of 5 (good)	100 out of 100	3.2 out of 5 (fair)	1.2 out of 5 (poor)	—	—	1,000
Milani Home	4.7 out of 5 (good)	100 out of 100	—	—	—	—	1,000
La Tienda HOME	4.2 out of 5 (good)	100 out of 100	—	—	—	—	1,000
Home Done	3.2 out of 5 (fair)	100 out of 100	3.4 out of 5 (fair)	3.0 out of 5 (fair)	3.1 out of 5 (fair)	—	1,000

Bottom line: REM-Fit is #2 of 5 on overall rating in this group.

MRS JANET GLASBY

1 review

Jul 13, 2025

Featured

I have bought 2 mattresses recently …

I have bought 2 mattresses recently absolutely brilliant 👏. I would reccomend to anyone you get what you pay for .

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Rob Hill

1 review

Jul 12, 2025

Featured

Good product, bad service

The mattress is good, but the service was really bad. - I was only informed that selecting a date and time wasn’t possible after purchase, even after selecting it at checkout. Made moving day to my new house stressful. - Order was inadvertently cancelled without my knowledge, resulting in a change of delivery date. - Mattress turned up but the pillows I’d also ordered weren’t delivered with it. I’m still waiting on these

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karen campbell

1 review

Jul 11, 2025

Featured

500 Ortho Hybrid issues from 18 months

I am writing this review after owning the mattress for 6 years. I purchased the 500 Ortho Hybrid in 2019. This was the best mattress I had ever slept on however 2 years later I contacted this company to alert them to the fact the mattress was starting to noticeably dip where our bodies lie. As the mattress is guaranteed for 15 years they sent an assessor round who only measured the surface of the mattress and decided the mattress was OK. We are now 6 years down the line and the mattress has dipped considerably. The centre of the mattress is still in perfect condition and is very comfortable, however where our bodies lie the inside of the mattress has severely compressed causing a lot of discomfort. I asked for another assessment but was told they would set up an appointment and if no issues were found we would have to pay a £40 call out fee. I have been dealing with the assessors who have confirmed that although they do some compressions tests they can't confirm if the compression we are experiencing will be enough to justify a refund. So to sum up I would not waste your money buying this mattress because after a couple of years you may need a new one!! If you buy a sprung mattress it will stand the test of time much better than foam (in my 57 years of experience)!

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Michael

1 review

Jul 10, 2025

Featured

Rem Fit Bamboo Charcoal Pillow

purchased 23/6/25 - quick delivery - excellent packaging - the best pillow i have ever owned by far! - only had it just over 2 weeks but yeah, i am thoroughly impressed!. Great height, supportive, a joy to sleep on - good for back or side sleeping - compliments my memory foam mattress - impressed! - great investment!

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jerzy naks

1 review

Jul 8, 2025

Prompt delivery and great price

Ordered a topper on Tuesday and received it on Friday as promised. Packaged securely. Easy to open and allow the topper to expand and to allow any odours to disappear- did not notice any. Feels firmer than expected. Holds my spine in a better position than my mattress on its own. Still getting used to it after a few days sleeping on it. Had a hip operation a few months back plus other back issues, so hoping that the topper will remove the discomfort .Great price and quality in comparison to a few other companies I tried in-store. Its a shame that REM-FIT do not have a store to try out their mattresses as I would happily buy one after trying a mattress out. Even though they offer a 200 day trial , what do I do with my other mattress during that time if the new one does not suit?

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Carol

1 review

Jul 7, 2025

Good online information….easy to…

Good online information….easy to order….first class delivery information, & the delivery itself was great.

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Steve

1 review

Jul 7, 2025

Best pillow i have ever had

Best pillow i have ever had. 14cm pillow is perfect for me at 6ft2in and 115kg.

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So Tough

1 review

Jul 7, 2025

A first class service and product.

A first class service and product. The two delivery men were amazing; kept us informed on our delivery time, polite and exceptionally helpful. We paid for our old mattress to be taken away which was done swiftly. We love our REM-Fit mattress despite feeling it might be too soft initially. How wrong we were! The free pillows are very comfortable which was an added bonus.

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Arvind

1 review

Jul 5, 2025

Worth every penny I paid for it

Compared to my old mattress, it's much more comfortable. Not sinking in the middle of the mattress gives me a much better sleep.

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customer

1 review

Jul 4, 2025

Fantastic mattress

Fantastic mattress, so comfortable and amazing fast delivery, thank you x

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Zena Cox

1 review

Jul 3, 2025

Sadly returning some pillows because…

Sadly returning some pillows because they don’t suit the aesthetic of my room. The pillows are very full and mould to you when you touch them but to look at they stay full and I like them to look a certain way laid out on the bed which is the only reason I am returning them. Would be good if they did some thinner ones maybe? Shame because the pillows feel like they would be very comfortable, didn’t try them out for fear of loving them and wanting to keep them! Haha The company has already processed the return which was only started yesterday, after the pillows arrived the day before and responded to all my emails very quickly to provide me with a shipped label etc. Thank you

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Jpeep

1 review

Jun 29, 2025

Great product with lots of free extras…

Great product with lots of free extras - bought a king size with free pillows, protector and pillow protectors. Delivery was straightforward was notified of a 2 hour time slot and delivery to room of our choice so very happy. This is the 2nd mattress we’ve bought

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Andrew holmes

1 review

Jun 29, 2025

Item was easy to purchase quickly…

Item was easy to purchase quickly delivered and good quality

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H Keiller

1 review

Jun 28, 2025

Great mattress and delivery, would have preferred a bit more communication on shipping times

We have had our new mattress (Pocket 1000) for almost a week now and are finding a good choice, comfortable and supportive. Our previous mattress was fully foam so the bounciness that comes with the springs took a bit of getting used to but it's great now. We haven't tried the mattress protector, pillows or pillow protectors yet that came as the gift with purchase, as advised by the trial period guarantee (in case we decided to return the mattress) so I can't comment on these. The downside to the order was the delay in dispatch. On checkout I was given the option to pay extra for 1-day delivery, but as the free standard delivery was 1-5 days I felt that was adequate. However it was not made clear how long it would take to dispatch the items. Immediately on ordering I received tracking information so I felt optimistic it would be quick, however after 6 working days this had not updated so I contacted Rem-fit who explained that the whole order had been held back awaiting the free pillow protectors which had gone out of stock. For a delay that is caused by something outside of the normal packing and shipping process I would expect to be notified really. I was offered an alternative pillow protector to speed up dispatch, which I accepted, and I was told I would shortly hear from the courier. In fact I did not hear from them for a further week. Delays notwithstanding, we cannot fault the free delivery process - we chose a convenient date from a selection offered and we were notified of a 2 hour slot the day before. On the morning we received an estimated arrival time which was almost spot-on, the guys were slick and professional and took away our other mattress (well worth paying the extra for). So 5* for the product and delivery but a bit less for the communication in between (although the agent I spoke to was very polite and apologetic).

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Ilana Hawdon

1 review

Jun 25, 2025

Great mattress

Great mattress, easy delivery!

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Angela

1 review

Jun 24, 2025

Great mattress, great customer service

when a problem arose customer service was quick and efficient to resolve the issue

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Penny for them

1 review

Jun 24, 2025

Mattress rock hard

Mattress rock hard - probably should be rated 10, not 7.5. We had the 100 day free trial, but went over by a few days and now see that they offer 200 days. Totally inflexible on the photo and wanted us to pay for their salesperson to check it when I said the top layer had sagged in the middle and was down to the hard layer. Our hips are really sore. They wanted us to take the cover off but it is too heavy and immovable for us to lift at all. Extremely unhappy with this mattress and the company. Totally agree with others on the poor quality and extremely arrogant way they treat customers. I would recommend that if you want to sleep on the floor, do so - it might be just the same hardness. Therefore do not buy from these people.

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Mica Wong

1 review

Jun 24, 2025

Nice choice if your partner always complained your movement

I purchased the REM-Fit Hybrid Pocket 1000, the most affordable option in their range, and it has provided me with really good sleep. My previous mattress was a traditional pocket spring type, but my partner often complained that my tossing and turning disturbed his sleep. Since switching to the REM-Fit mattress, I move around less, and he no longer feels my movements. His improved sleep quality is even backed by Apple Watch data, showing more deep sleep and fewer wake-ups during the night. The delivery service is also very customer-friendly, especially for those moving into a new home. You can choose a specific delivery date, and they send regular updates so you can plan your schedule accordingly. The mattress initially felt a bit warm during the first few days after unboxing, but this sensation improved once it had fully expanded.

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V Boyce

1 review

Jun 19, 2025

Rem fit pillows

The pillows arrived on time,looked different to pillows we were used to. Just fit pillow cases. Looked like a brick, but laying on it was lovely , supported neck and head beautifully, had a good night's sleep.

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customer

1 review

Jun 19, 2025

Worlds apart

The difference between my old mattress and my rem fit is worlds apart. Back problems sorted from a really sturdy and supportive mattress, and a much improved quality of sleep. Really impressed and very happy. Delivery guys were also brilliant, so a great experience all round.

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Month	Average	Reviews
Aug 24	4.3	13
Sep 24	4.0	20
Oct 24	4.3	24
Nov 24	3.9	25
Dec 24	3.8	27
Jan 25	4.4	36
Feb 25	4.7	56
Mar 25	4.8	60
Apr 25	4.5	27
May 25	4.9	19
Jun 25	4.5	18
Jul 25	4.4	11

REM-Fit reviews & trust report

REM-Fit has a positive customer experience.

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Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 418 positive reviews

Top complaintsof 61 negative reviews

How it compares

Reviews