RestaurantStock is an online platform specializing in the sale of restaurant supplies and equipment at wholesale prices. Catering primarily to restaurant owners, caterers, and food service professionals, the company offers a wide range of products including kitchen appliances, cookware, and furniture necessary for restaurant operations. With a commitment to customer satisfaction, RestaurantStock provides fast and free shipping to the contiguous United States, ensuring timely delivery of essential supplies. The company also features a price match guarantee, making it a competitive choice for businesses looking to manage their costs effectively. Customers benefit from a user-friendly online shopping experience, supported by knowledgeable customer service representatives ready to assist with inquiries and returns.
Restaurantstock receives a mix of praise and criticism from its customers. Many reviewers highlight the excellent service and quick shipping, with specific mentions of helpful staff like Abe, who provide attentive support and suggest alternatives when needed.
Customers express satisfaction with the quality of products, particularly freezers and other equipment, noting that their orders arrive in good condition and on time. However, a significant number of negative reviews point to serious issues with order fulfillment, including delayed deliveries and unresponsive customer service. Some consumers report waiting months for their orders or receiving incorrect shipments, leading to frustration and distrust. Despite the positive experiences shared by many, the recurring complaints about order management and communication cannot be overlooked.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 81 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Apr 2023.
| Month | Average | Reviews |
|---|---|---|
| May 22 | 3.7 | 3 |
| Jun 22 | 3.0 | 4 |
| Jul 22 | 4.8 | 16 |
| Aug 22 | 5.0 | 1 |
| Sep 22 | 5.0 | 1 |
| Oct 22 | 1.0 | 1 |
| Nov 22 | — | 0 |
| Dec 22 | — | 0 |
| Jan 23 | 1.0 | 1 |
| Feb 23 | 1.0 | 1 |
| Mar 23 | — | 0 |
| Apr 23 | 1.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 81 most recent reviews.
“I ordered a dough hook for my mixer price was right I was very happy with service and delivery was quick thanks again...”
“WARNING: THIS COMPANY IS STEALING MONEY FROM SMALL BUSINESS AND CONSUMERS AND SHOULD BE INVESTIGATED BY THE FEDERAL T...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Industrial Equipment.
| Company | Overall | Legit | Delivery | Service | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.2 out of 5 (good) | 100 out of 100 | 3.9 out of 5 (good) | 4.5 out of 5 (good) | 3.6 out of 5 (good) | — | 81 |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | — | — | 35 | |
| 5.0 out of 5 (good) | 100 out of 100 | — | 5.0 out of 5 (good) | 5.0 out of 5 (good) | — | 25 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.8 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 5.0 out of 5 (good) | 4.8 out of 5 (good) | — | 217 |
Bottom line: Restaurantstock is #5 of 5 on overall rating in this group. On quality, Line Marker Paint scores higher (5.0 vs 3.6).
81 reviews of Restaurantstock. Filter by what matters to you.
I can not recommend ordering from this company. a promise of the order delivery has not happened. Very little unproductive sporadic communication has taken place. No answer at the customer service telephone number.
Despite many attempts to reach out to this company to get a missing part that we've been missing for OVER A YEAR NOW, after we paid IN FULL, we still don't have the part. The original machine was order back in February of 2022, it is now April of 2023. Thankfully, my company has the machine we ordered, but this past year has been nothing but a headache inducing back and forth trying to deal with the communication of this company. Even the BBB couldn't get in contact with this company... You can only be promised that they're "following up" or "checking with the office" about your order so many times before it starts feeling like a scam. That's even if you get to talk to someone. More often than not, your email will either be ignored, or the phone will ring and ring and ring instead of being able to leave a message. I just want my part that was ordered a year ago. And no matter what I do, I can't get through to this company.
WARNING: THIS COMPANY IS STEALING MONEY FROM SMALL BUSINESS AND CONSUMERS AND SHOULD BE INVESTIGATED BY THE FEDERAL TRADE COMMISSION. THEY WILL TAKE YOUR MONEY AND NEVER ANSWER THE PHONE AGAIN. IF YOU OR ANYONE YOU KNOW HAS DONE BUSINESS WITH RESTAURANT STOCK AND HAVE NOT RECEIVED THEIR ORDER OR REFUND CONTACT YOUR ATTORNEY IMMEDIATELY. DO NOT WAIT BECAUSE THERE ARE Statutes OF LIMITATIONS AND THEY STALL TIME BY SAYING THE MANUFACTURER IS DELAYED. WE HAVE NOT RECEIVED OUR ORDER IN OVER 2 MONTHS. MANY MORE CLIENTS HAVE NOT EITHER! ALSO DO NOT TRANSFER THEM MONEY. CREDIT CARD COMPANIES DO NOT DO BUSINESS WITH THEM FOR A REASON. **UPDATE 3/18: AFTER COUNTLESS CALLS, EMAILS, AND REVIEWS, THIS COMPANY HIRED A NEW RECEPTIONIST WHO CALLED ME BACK TO ASK WHAT I WANTED. I ASKED TO SPEAK TO THE SALES REPRESENTATIVE (I AM BEING BLOCKED BY TRUST PIOLT IN REVEALING THEIR NAMES) AND SHE SAID SHE WOULD GIVE THEM MY 100TH MESSAGE. FINALLY MY ATTORNEY HAD TO GET INVOLVED AND FILE AN INVESTIGATION INTO THIS COMPANY AND REQUEST A REFUND OR WE WOULD MOVE FOARD WITH SUING THEM. HE ALSO CALLED THEM AND ALSO SPOKE WITH THE RECEPTIONS BRIGETTE, AND HE WAS ALSO DENIED COMMUNICATION WITH THE PEOPLES NAMES THAT TRUST PILOT IS FORBIDDING ME FROM POSTING. I NEVER RECEIVED A CALL BACK AND WE FOUND THEIR COMPANY REGISTERED IN DELAWARE BUT ARE DOING BUSINESS IN BROOKLYN, NY. NOT SURE IF THE TAX AND FINANCE DEPARTMENT OF NY KNOW THIS. I STARTED TO FILE THE LAWSUIT AGAINST THE COMPANY WHEN MAGICALLY AND SURPRISINGLY SO AFTER MONTHS AND WEEKS OF UNANSWERED CALLS AND MESSAGES, MY ORDER WAS SUDDENLY SHIPPED. TO THIS DAY THEY NEVER BOTHERED TO ADDRESS THEIR LACK OF RESPONSE NOR FOLLOW UP WITH MY ATTORNEY TO OFFER ANY COMMUNICATION. IT WAS ONLY AFTER MULTIPLE THREATS AND MY ATTORNEY GETTING INVOLVED THAT SOMEHOW IT MAGICALLY WAS RESOLVED. THEN THEY HAD THE NERVE TO ASK FOR A REVIEW AND HAVE THE NERVE TO ASK "WHAT IS WRONG?". DO NOT DO BUSINESS WITH THIS COMPANY OR YOU WILL BE SORRY. TAKE A LOOK AT THE REST OF THE REVIEWS ON TRUST PILOT FROM OTHER CONSUMERS AND YOU WILL SEE HOW SIMILAR ALL OF OUR REVIEWS ARE. THIS COMPANY IS EXTREMELY SHADY AND DOES NOT CONDUCT BUSINESS LEGAL NOR ETHICALLY. EVEN IF IT COSTS A LITTLE MORE GO TO THE BIGGER COMPANY. ADDITIONALLY, WHATEVER YOU DO, DO NOT WIRE TRANSFER ANYTHING TO THIS COMPANY. IT SAYS THEY TAKE CREDIT CARDS BUT WHEN YOU CALL AND THE WOMAN’S NAME THAT TRUST PILOT WILL NOT LET ME POST, ANSWERS (IT WILL BE THE ONLY TIME YOU WILL EVER TALK TO HER) AND SHE WILL CONVINCE YOU THAT SHE IS THE PROCESS OF REMOVING HER CREDIT CARD PROCESSOR SO SHE NEEDS YOU TO WIRE THE MONEY. THIS IS A SCAM. MAKE SURE YOU ONLY USE YOUR CARD SO THAT YOU HAVE SOMEONE TO DEFEND YOU WHEN THEY GHOST YOUR CALLS AND EMAILS. I HOPE YOU GET WHAT YOU DESERVE. WHAT YOU ARE DOING IS ILEGAL! YOURE LUCKY TRUST PILOT IS NOT ALLOWING ME TO POST YOUR NAMES, BUT IF ANYONE NEEDS HELP YOU CAN REACH OUT TO ME DIRECTLY.
Quick answers to the questions people ask most.
Restaurantstock has received a mix of reviews from real customers, with a range of ratings from 1 to 5 stars. It's important to consider both the positive experiences and the complaints regarding order fulfillment and customer service.
While there are verified reviews that express concerns about delays and communication issues, many customers have had positive experiences with fast shipping and good service. It's advisable to read multiple reviews to gauge their reliability.
Restaurantstock specializes in equipment and supplies for the restaurant industry, including commercial appliances and accessories, as evidenced by various customer reviews praising their product selection.
Restaurantstock accepts various payment methods, although specific options are not detailed in reviews. Customers generally report a smooth ordering process, indicating that payment transactions are handled efficiently.
Customer support experiences seem mixed, with some reviews highlighting attentive service while others mention difficulty in reaching representatives. It's recommended to reach out directly through their website for assistance with issues.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
It's been a year (March 2022) since I placed an order. First it was problems with the order processor and the money. Then when it was finally squared away (Sept. 2022) they kept saying it was a delay on the manufacturer side. Last week (January, 2023) I finally contacted the manufacturer they said they only received inquiries about availability, but never received the actual order. They're not answering calls, not returning emails. Update 3/17/23: After dealing directly with the manufacturer of my commercial kitchen equipment my order finally shipped on 3/16/23. And had I not been in contact with the mfg. I would not have received exactly what I ordered. While there were backorder delays with the manufacturer the lack of communication from Restaurant Stock dragged it out. In my first communication with the manufacturer the delay was 6-10 weeks and exactly 6 weeks later the order was ready to ship. Management will never respond to emails and staff is forced to deal with everything and has no authority to handle anything.
Ordered a commercial refrigerator for our office remodel. After I placed the order, they confirmed and noted the order had shipped. When I checked on it, they told me the manufacturer raised their price and would have to pass that along which I refused. They then offered a comparable model as a replacement for the same cost which I accepted. Instead of a refrigerator, they shipped a freezer. I have been trying for over a month to have them return and replace. Although they are not out of business, they do not return phone calls . . . ever. I have tried many times. I have received some e-mails, but nothing clearing stating what they are doing. I have ordered several commercial products for our lunch room and not one problem with any other appliance. This company is dissapointing at best. I would not recommend ordering from them.
Patiently waited for my $3600 order for 5 months. When I started calling looking for update I been fed random "stories" from warehouse delays, to blaming manufacturer, then supply chain issues, then there were 20 more customers ahead of me waiting in line for the same product, and the latest one topped the cake with blaming transaction processor and telling me to get my money from my credit card company cos they will not issue refund nor gonna send product. Not talking about numerous times "customer service" just hang up on me on the phone. Oh yeah, somewhere in there they requested too to pay $75 for liftgate service too cos my item was "about to ship". Never did. Absolutely terrible company. Is it even real company or just some sort of money laundry scheme?! I am still in limbo and I not sure if I will get money back even from credit card company since its has been so many months. Avoid at any cost!
I ordered a Hashizaki counter top ice maker on 12/25/21. I got no information about the delivery until 2/22. They promised they were sending the unit and on 3/4/22 asked for 125 dollars more for a residential delivery. My shop.com app showed a delivery coming. Nothing happened for weeks and I emailed them. I was told that I could get a different unit now or wait. I chose to wait. I was told they would have more units in May 2022. I tried to contact them late in may and got no response. I started calling daily. Some days over 10 times a day. During that time I only got a person 3 times. 2 of the times the person told me a refund would be given. The third one actually looked at the emails and told me that their servicer had caused issues and lost them money. That all the employees are out and she had even been out for 3 weeks due to who knows what. I was told they could no longer get me a refund and i had to go through my bank. It turns out my bank cannot revoke charges that are over 6 months old. So as of now I am out 4k and this company refuses to get it back to me. If you are thinking of using this company do not do it. You will never get your money back or your item. Its been 8 months since initial complaint. After this review Abe promised me a full refund. Then never sent the check. Multiple emails to the company have resulted in either no response or a promise to "get back with me". In my search I found it is difficult to identify a "CEO" and the address to the company is a small one bedroom apartment. I have filed a complaint with the BBB and I am filing with the attorney general in NewYork state. I recommend others do the same. I will also be filing a small claims court suit if I continue to not see a check. I promise anyone who is reading these reviews the 5 star reviews are not real. This company is a fraud.
I ordered a Sunmix 20 spiral mixer back in January but never received a shipping notification. After two weeks of trying to reach someone by phone and email, they finally let me know the unit was backordered to April and offered an alternative, which I didn't want. I opted to wait until April and was assured it would arrive before May. Late April, no word so I emailed them again on a weekly basis and they strung me along with vague statements that the order was "in process". Finally after a month of this, opened a dispute with my payment processor in late May and they're giving them until mid July to respond. No response from Restaurantstock. Meanwhile, instead of doing the right thing and refunding me, I have to wait for the dispute to resolve in order to get my money back. Update: They issued me a refund check and it cleared. Long story short, if you get something they happen to already have in hand, you might have a good experience. If you get something that they don't have in stock (which their website does not indicate), you're in for trouble and should pursue a refund right away.
I never leave poor comments about a company as long as I can work something out, but I haven’t received a phone call back or an email after my MANY follow ups about a refund that I’ve been waiting on for over a month! When I feel like Abe and his team are hiding from their customers whom they owe a refund for over 30 days without update, I feel it necessary to keep the public informed. The other reviews here that seem critical are not one-off scenarios. Just like another reviewer, their website said they had the item Hoshizaki fridge in stock, which they didn’t. I was the offered multiple substitutes which I declined and was promised an immediate refund. I waited a week and did more research and contacted Hoshizaki directly, they said they would have more units available soon so since I didn’t recently my refund, I asked restaurantstock.com to keep my unit ordered. I was contacted a week later and told that the order was now out until December and again offered multiple lower quality substitutes. I again declined and decided to be finished with this company. That was over 30 days ago and I can’t even get a reply from ANYONE on Abe’s team. If you choose to go with this company, you are taking a serious bet with your money. I’ve since chosen to go with another supplier for an additional $200 increase in price but at least I got quality service and the item I needed!
Bought a Migali 2 burner hot plate back in the middle of March, it was supposed to ship in 48 hours or less, after 10 days of trying to get in touch with them to check on the status of my order, a lady finally gets in touch with me, she tells me that the item went up in price and that I needed to pay $70 more or they would have to cancel my order, I asked why would I have to pay more money if I had already paid what they were asking for on their website... Long story short, she cancelled my order and it's been over a month since I placed the order and I still don't have my money back, had to put a claim on my cc card... Will see what happens, but seems to me this is how they do business... Don't trust their prices on their website they will ask you for more $ after you buy. STAY AWAY from these crooks!! **UPDATE** I wanted the Migali (which is what I paid for) not the Atosa YOU offered me for more $$$ as a replacement. It took you guys over 2 months to issue my refund??!! And all I've got was BS excuses... I have no idea how you guys are still in business the way you run that company. **UPDATE 2** The Migali was not out of stock, you guys offered to ship it the same day if I paid the extra money you were asking me for (which I declined)... I still have the emails if you want to see them. So please stop your with your BS excuses.
Stay away!!! Purchased an item on Feb 27th. Told me they have to charge me extra $70 because it was mispriced. Red flag #1. Then proceeded to tell me free shipping is not free and need to pay $100+ more to ship. Red flag #2. Took a week to get back to me. Finally got the price I I ourchased for and gave them an address to send to. They said they were going to send me tracking on March 4th, per the owners conversation. Their associate told me to call her since she didnt want put in an email saying "hey we dont have a tracking number." Makes no sense. Still no response from their team here we are March 11th. No product, no response. No tracking. This company is full of lies. Take your business elsewhere. Glad I got the item but put more hours in tracking this down you did working this week it seemed. If I ran my company like you did I'd be out of business.
This company is all about "free shipping", but they will charge you anyway. We live in a large suburban area in Montana, and have recently moved here, resulting in lots of large and heavy items being shipped here. Furniture, gym equipment, heavy treadmills and the like, all without issue. After choosing restaurantstock.com to order a commercial freezer, saving maybe $200 over other big box stores, Abe from RestaurantStock.com rings my wife demanding another $125 because it's their "right" to charge customers for shipping, (remember that bit about "free shipping"?). I asked for the invoice, replied with questions justifying the charge, and within 40 minutes instead of getting answers, Abe cancelled our order. The whole experience felt like a scam.
Needed a new deli case.. website says 1-2 days shipping, placed order, received confirmation 1-2 days shipping.. this was back on 5.17.20 - it is now 6.19.20 and no product - saying over and over it is back ordered until July - If I had a case that was completely out of order this would have been disastrous for my business. shouldn't commit to shipping in a certain time unless you can do it and communicate right away if there is an issue.. i had to continually reach out to them to get updates..
RestaurantStock is an online platform specializing in the sale of restaurant supplies and equipment at wholesale prices. Catering primarily to restaurant owners, caterers, and food service professionals, the company offers a wide range of products including kitchen appliances, cookware, and furniture necessary for restaurant operations. With a commitment to customer satisfaction, RestaurantStock provides fast and free shipping to the contiguous United States, ensuring timely delivery of essential supplies. The company also features a price match guarantee, making it a competitive choice for businesses looking to manage their costs effectively. Customers benefit from a user-friendly online shopping experience, supported by knowledgeable customer service representatives ready to assist with inquiries and returns.
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