RestaurantSupply.com is a leading online restaurant supply store that specializes in providing a vast selection of commercial-grade kitchen products. With a catalog of over 823,000 items, the company caters primarily to commercial kitchens and foodservice establishments, offering essential equipment such as restaurant appliances, refrigeration units, janitorial supplies, and food storage solutions. The platform is designed to meet the needs of both professional chefs and foodservice operators, ensuring they have access to high-quality supplies at competitive prices. The company emphasizes fast shipping and customer support, with thousands of products eligible for free shipping on orders over $2,500. RestaurantSupply.com also features a Price Match Guarantee and flexible payment options, making it a convenient choice for clients looking to equip their kitchens efficiently. Trusted by professionals nationwide, the company positions itself as a reliable source for wholesale restaurant supplies and bulk kitchen equipment.
RestaurantSupply.com receives a mix of feedback from its customers, with a notable portion praising the service and responsiveness of the staff. Many reviewers highlight the quick response times and helpfulness of representatives, particularly mentioning individuals like Menard for going above and beyond to resolve issues.
Customers appreciate the good prices and the quality of products, often noting that orders arrive on time and meet expectations. However, there are significant complaints regarding communication and order accuracy. Several people report receiving incorrect items and facing challenges with shipping updates, leading to frustration and dissatisfaction. The website's functionality is also criticized, with some customers experiencing delays and confusion during the ordering process.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.4 | 63 | 100% | +1.5 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Feb 25 | 3.3 | 3 |
| Mar 25 | 3.7 | 3 |
| Apr 25 | 2.3 | 3 |
| May 25 | 4.2 | 5 |
| Jun 25 | 5.0 | 1 |
| Jul 25 | 5.0 | 3 |
| Aug 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 63 most recent reviews.
“Very good prices and service - quality products that have arrived on time and performed as or better than expected on...”
“Ordered menu covers Shipping said fedex”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Industrial Equipment.
| Company | Overall | Legit | Service | Delivery | Quality | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.4 out of 5 (fair) | 100 out of 100 | 3.5 out of 5 (good) | 3.0 out of 5 (fair) | 3.2 out of 5 (fair) | — | 63 |
| 4.6 out of 5 (good) | 100 out of 100 | — | — | — | — | 35 | |
| 5.0 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | 5.0 out of 5 (good) | — | 25 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.8 out of 5 (good) | 4.8 out of 5 (good) | — | 217 |
Bottom line: RestaurantSupply.com is #5 of 5 on overall rating in this group. On delivery, Builders Emporium scores higher (4.8 vs 3.0).
63 reviews of RestaurantSupply.com. Filter by what matters to you.
This company does not care about customer satisfaction. There as an error with the delivery process and they refused to even attempt to make it right. I was given one story the first time I called and a very different story the second time I called. They wouldn't even fully refund the purchase price. Poor customer service!
Sure thing this store is legit and I am satisfied with the customer service. Will buy again from this store.
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Polarized pattern: few middle ratings. 62% of recent reviews are 4–5★ and 38% are 1–2★.
RestaurantSupply.com is a leading online restaurant supply store that specializes in providing a vast selection of commercial-grade kitchen products. With a catalog of over 823,000 items, the company caters primarily to commercial kitchens and foodservice establishments, offering essential equipment such as restaurant appliances, refrigeration units, janitorial supplies, and food storage solutions. The platform is designed to meet the needs of both professional chefs and foodservice operators, ensuring they have access to high-quality supplies at competitive prices. The company emphasizes fast shipping and customer support, with thousands of products eligible for free shipping on orders over $2,500. RestaurantSupply.com also features a Price Match Guarantee and flexible payment options, making it a convenient choice for clients looking to equip their kitchens efficiently. Trusted by professionals nationwide, the company positions itself as a reliable source for wholesale restaurant supplies and bulk kitchen equipment.
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