Rheem is a manufacturing company that produces water heating, air conditioning, and heating equipment for residential and commercial applications. The company offers a range of HVAC systems, water heaters, and related products through authorized dealers and contractors. Rheem also provides installation services, maintenance support, and warranty programs for their heating and cooling solutions.
Rheem receives a generally positive reception from customers, particularly for its reliable products and strong support services. Reviewers frequently highlight the quality of Rheem's equipment, noting that their water heaters and HVAC systems perform well and are built to last.
Many appreciate the helpfulness of the customer service team, especially during emergencies, and commend the comprehensive online resources and training programs available for contractors. However, some consumers express frustration with communication issues, particularly regarding service appointments, where conflicting information from representatives was noted. Additionally, while the support team is often friendly, there are mentions of delays in response times and challenges with the warranty claim process.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | — | 67 out of 100 | — | 0 |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | +5% | 743 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 1,809 |
12 reviews of Rheem. Filter by what matters to you.
Their technical manuals are well-written and the online troubleshooting guides saved me a service call. The customer portal makes it easy to register products and track warranties too.
Called with an emergency heating issue and got through immediately. The representative provided clear troubleshooting steps that actually worked!
The technical support was knowledgeable and helped resolve my furnace issue. However, I had to wait on hold for about 25 minutes before speaking to someone. Once connected, the service was excellent though.
Quick answers to the questions people ask most.
Rheem manufactures a complete line of residential and commercial water heaters, including tankless, hybrid electric, gas, and solar models. They also produce heating and cooling systems, including heat pumps, air conditioners, furnaces, and air handlers for both residential and commercial applications.
You can use Rheem's dealer locator tool on their website by entering your ZIP code to find authorized contractors in your area. These certified professionals can help with product selection, installation, and service for all Rheem products.
Rheem offers various warranty periods depending on the product type, typically ranging from 6-12 years for water heaters and up to 10 years for HVAC equipment. Warranty terms may vary by model and require proper installation by a licensed professional for full coverage.
Yes, Rheem provides financing options through participating dealers and contractors. Financing terms and availability vary by location and dealer, so contact your local authorized Rheem contractor for specific financing programs and requirements.
You can register your Rheem product online through their website within 90 days of installation. Registration requires the model and serial number, installation date, and installer information to ensure proper warranty coverage.
Contact an authorized Rheem contractor or service technician for repairs and maintenance. You can find certified service providers through Rheem's dealer locator, and many offer emergency service options for urgent issues.
Yes, Rheem offers numerous ENERGY STAR certified products including high-efficiency water heaters, heat pumps, and HVAC systems. Many of their products are designed to help reduce energy consumption and may qualify for local utility rebates or tax credits.
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Technical documentation, installation manuals, and product specifications are available on Rheem's website in their resources section. You can search by model number or product type to access the specific documentation you need.
Rheem's customer service can be reached through their website's contact form or by calling their main customer service line. For technical support and warranty claims, they also provide specialized support numbers listed on their website and product documentation.
Rheem is a manufacturing company that produces water heating, air conditioning, and heating equipment for residential and commercial applications. The company offers a range of HVAC systems, water heaters, and related products through authorized dealers and contractors. Rheem also provides installation services, maintenance support, and warranty programs for their heating and cooling solutions.
