Richard James Estate Agents is a reputable real estate agency located in Mill Hill, North West London, specializing in residential sales and lettings. Established in 2004 by Richard Power and James Goldsobel, the company focuses on high-caliber properties within key areas including Mill Hill, Totteridge, Arkley, and Hendon. Richard James aims to provide clients with expert guidance throughout the property transaction process, whether they are looking to buy, sell, or rent residential properties. The company caters to a diverse clientele, including homeowners, landlords, and prospective tenants. With a commitment to delivering comprehensive property services at competitive rates, Richard James offers property valuations and listings from as low as 0.5%. By combining traditional estate agent practices with modern online marketing strategies, Richard James Estate Agents effectively serves the needs of their customers in the North West London real estate market.
Richard James Estate Agents consistently receives high praise from customers, boasting an impressive average rating of 4.9 out of 5. Reviewers frequently highlight the exceptional service provided by team members like Natalie, who is noted for her outstanding communication and support throughout the buying and selling process.
Many people commend Richard James for making challenging transactions smoother, with agents demonstrating professionalism and a genuine commitment to their clients. The agency is recognized for its knowledgeable staff and effective marketing strategies, leading to quick sales. However, a few reviews mention concerns about fees being slightly higher than competitors. Overall, Richard James Estate Agents is regarded as a top choice for those seeking reliable and efficient real estate services.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.9 | 230 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Mar 2025.
| Month | Average | Reviews |
|---|---|---|
| Apr 24 | 4.2 | 5 |
| May 24 | 5.0 | 2 |
| Jun 24 | 5.0 | 1 |
| Jul 24 | 5.0 | 2 |
| Aug 24 | — | 0 |
| Sep 24 | 5.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | 5.0 | 2 |
| Dec 24 | 5.0 | 2 |
| Jan 25 | — | 0 |
| Feb 25 | 5.0 | 1 |
| Mar 25 | 5.0 | 4 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 230 most recent reviews.
“Very grateful and happy customer”
“Very poor level of customer service and extremely poor knowledge around processes regarding secure deposits”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.7 out of 5 (good) | 4.5 out of 5 (good) | — | 230 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 2.0 out of 5 (poor) | 4.1 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 3.9 out of 5 (good) | — | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 3.2 out of 5 (fair) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.4 out of 5 (good) | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Richard James Estate Agents is #1 of 5 on overall rating in this group.
230 reviews of Richard James Estate Agents. Filter by what matters to you.
Over a year ago
I had fantastic experience with this agency. The purchase was a challenge but Richard did everything in his control to simplify the matter. He was also very sincere and empathetic throughout and i wil... See more
Over a year ago
We had a fantastic experience with Richard James, especially with Natalie, who was exceptional throughout our sale and purchase. Her communication was outstanding, keeping us updated at every stage an... See more
Over a year ago
All the team are fantastic sales with Matt and luca and then tieing it up with Julia barrows. Richard James Old Town branch were recommended to me and although a little more expensive than others are... See more
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I had fantastic experience with this agency. The purchase was a challenge but Richard did everything in his control to simplify the matter. He was also very sincere and empathetic throughout and i will be using him again in the future.
We had a fantastic experience with Richard James, especially with Natalie, who was exceptional throughout our sale and purchase. Her communication was outstanding, keeping us updated at every stage and ensuring everything moved forward smoothly. She showed real perseverance in handling any challenges, making the whole process feel seamless. Natalie’s friendly and approachable manner made a stressful time much easier, and we always felt confident that we were in great hands. We highly recommend Richard James to anyone looking to buy or sell a home!
First time buyer, fully supported by Richard James Estate Agent's team. Particularly Richard, Stacey and April. A somewhat stressful experience because of an unfortunate home report however the Richard James team helped me and the sellers at every step. Very grateful and happy customer.
All the team are fantastic sales with Matt and luca and then tieing it up with Julia barrows. Richard James Old Town branch were recommended to me and although a little more expensive than others are well worth it. (you get what you pay for). Everyone keeps you informed every step of the way with viewings till sold. Julia with great communication between myself and the buyers definitely helped speed thing up. They give you contacts you may choose to use along the way with moving companies and solicitors etc of which very good and efficient. I all made this what is said to be the most stressful time in your life alot easier and not so stressful. Thank you to all. Worth your weight in gold.
Natalie goes above and beyond! Going into the sale and purchase process for the first time, we didn’t know what to expect. Our experience with Natalie Leon of Richard James who’s the agent with our onward chain has far exceeded our expectations. She acts with a sense of urgency and professionalism that is rare to see. Not only is she on top of the purchase process, she’s also taken upon herself to oversee the sale of our property — something that our own agent and solicitors should have been responsible for but fell short. I honestly don’t know how things would have turned out without her as a driving force. We can’t recommend her highly enough.
Great agent, very professional. He was on the case and made the renting process so smooth and easy. I will definitely contact him again if I need a flat again !
In a world where many agents are fumbling around clueless or are outright untrustworthy and lawless, Richard Power, Natalie Leon and the team at Richard James are a brilliant example of how it should be done. Down to earth, hard working, client-oriented professionals who are excellent operators and executors. They get the job done. Big thank you to the team for helping our family make our next step.
Natalie was very supportive throughout the whole process. She was in constant communication with us and did everything to speed the process along. Thanks very much, Natalie!
Since walking in to Richard James in Wellingborough I had been heard about the type of property I wanted and had some viewings arranged with Stacey Carter who was very informative and anything she didn't know she would instantly email over as soon as she was back on the office after the viewing. She was also very honest in discussing all the properties viewed unfortunately I found a house with another estate agents but wanted to leave this review to say you would be in safe hands with Stacey Carter at Richard James.
Would recommend Richard James without hesitation. They are knowledgeable, honest and reassuring. I hadn't moved house for 25 years and previous experiences had been so stressful, I was expecting the same this time but with Richard James it just didn't happen. Natalie is a godsend - nothing is too much trouble and any problems she just seems to deal with them. We hardly did anything, Natalie knows what needs doing and when and just takes the stress out of the whole experience.
Natalie delivered again for me on the sale of 3 detached houses in Mill Hill. Highly recommended, always chasing lawyers to get the deal done, always helpful and making calls late in the day, thanks very much indeed!
Our agent was extremely helpful and her expertise and energy was fundamental to a smooth and efficient process of sale.
Richard from Richard James was a true professional. showed me the right options for me, worked hard to get the right deal in place for all parties and then project managed the deal to completion keeping everyone happy along the way. Diligent and efficient.
Friendly, efficient and effective communication to help get a buyer for our house in a timely manner. Natalie was brilliant, professional and supportive. She was always ahead and making sure we were well informed.
Big shout out to Natalie Leon. Our detached house in Mill Hill was marketed, sold and completed within 2 months. Natalie was a pleasure to deal with. Great communication and very proactive. Strongly recommended!!!!!
The height of professionalism and customer service and care. Right from the beginning we knew we were in the best hands possible. We have sold and bought our new house with Richard James and Natalie Leon has held our hand the whole way though this stressful yet exciting process. Always at the end of the phone, Natalie went above and beyond for us. So grateful to her and to Richard and James too.
Would 100% recommend Richard James Estate Agents. Not only was Natalie Leon always available at every stage of the sales process, she also supported us where she could with our purchase too. She has great knowledge, expertise, professionalism, dedication to her client and retains a common sense and practical approach throughout. A well deserved 5 star review.
I cannot recommend Richard and Natalie of Richard James Estate Agents highly enough! My house in Woodside Park (N12) went under offer within 10 days of it going live, having secured multiple offers that completely exceeded my expectations. Making the decision to sell after being here for more than 20 years was an emotional move for me and their advice and kindness was invaluable. Nothing was too much trouble for them and they went above and beyond to make this experience as seamless as it was - I will be forever grateful to them! If I ever have to move again from wherever I am, I will 100% be coming back to them!
Very poor level of customer service and extremely poor knowledge around processes regarding secure deposits. No understanding of new legislation which protects tenants. They weren't helpful at all when I was renting the property so I moved out, now they are not responding to my emails, when I ask about my deposit.
Richard James Estate Agents is a reputable real estate agency located in Mill Hill, North West London, specializing in residential sales and lettings. Established in 2004 by Richard Power and James Goldsobel, the company focuses on high-caliber properties within key areas including Mill Hill, Totteridge, Arkley, and Hendon. Richard James aims to provide clients with expert guidance throughout the property transaction process, whether they are looking to buy, sell, or rent residential properties. The company caters to a diverse clientele, including homeowners, landlords, and prospective tenants. With a commitment to delivering comprehensive property services at competitive rates, Richard James offers property valuations and listings from as low as 0.5%. By combining traditional estate agent practices with modern online marketing strategies, Richard James Estate Agents effectively serves the needs of their customers in the North West London real estate market.
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