RightGear Motorcycles Limited is a company specializing in providing a wide range of motorcycle gear and accessories. With a focus on quality and safety, the company offers products that cater to both casual riders and enthusiasts. Their inventory includes helmets, protective clothing, and various motorcycle parts, ensuring that customers have access to the essentials needed for a safe riding experience. The target market for RightGear Motorcycles Limited includes motorcycle owners, hobbyists, and professionals seeking reliable gear and accessories. By emphasizing durability and comfort, the company aims to meet the diverse needs of riders while promoting a safe and enjoyable motorcycle experience. Customers can explore their offerings through the company's website, right-gear.co.uk, which serves as a platform for online shopping and product information.
RightGear Motorcycles Limited receives a mixed response from customers, with a notable divide in experiences. Many reviewers praise the friendly and knowledgeable staff, particularly highlighting Graham's helpfulness and the overall service quality.
Positive comments emphasize the affordability and efficiency of the service, with some customers expressing satisfaction after purchasing bikes and having them serviced. However, a significant number of reviews reflect dissatisfaction, particularly regarding long wait times for service and poor communication. Customers report frustration over appointments being delayed and issues with repairs, including receiving bikes back with oil leaks. Additionally, some express disappointment with the owner's attitude, describing it as rude and dismissive.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.7 | 31 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Apr 2023.
| Month | Average | Reviews |
|---|---|---|
| May 22 | 5.0 | 1 |
| Jun 22 | — | 0 |
| Jul 22 | 3.0 | 2 |
| Aug 22 | 1.0 | 1 |
| Sep 22 | — | 0 |
| Oct 22 | — | 0 |
| Nov 22 | — | 0 |
| Dec 22 | — | 0 |
| Jan 23 | — | 0 |
| Feb 23 | 5.0 | 1 |
| Mar 23 | — | 0 |
| Apr 23 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 31 most recent reviews.
“They are so knowledgeable and helpful, not to mention honest about everything”
“I have a very bad experience, I had a servicing to be done got appointment at 10 after I went there dint not take me...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Vehicles & Transportation.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.7 out of 5 (poor) | 67 out of 100 | 3.2 out of 5 (fair) | 2.9 out of 5 (fair) | 3.0 out of 5 (fair) | — | 31 |
| 4.5 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | 4.6 out of 5 (good) | 4.6 out of 5 (good) | — | 1,999 | |
| 4.1 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | — | — | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 4.3 out of 5 (good) | 4.8 out of 5 (good) | — | 1,000 | |
| 1.9 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 1.2 out of 5 (poor) | 1.3 out of 5 (poor) | — | 1,000 |
Bottom line: RightGear Motorcycles Limited is #4 of 5 on overall rating in this group. On value, ThePackengers scores higher (4.8 vs 3.0).
31 reviews of RightGear Motorcycles Limited. Filter by what matters to you.
Great Customer service and the staff are always happy and helpfull been trading with them since 2015 and got nothing bad to say about them they are great. Had 3 different bikes from these guys and everysingle one has been great and they all look different compare to the normal ones you see on the road.
Got a new bike 20 plate. Picked it up Saturday, Sunday it’s dead!! Contacted seller he accused me of leaving the lights on and was very aggressive. I managed to recharge the battery yesterday. Today again the bike is dead!! So not because of “headlights being on” as I’ve been accused. They’ve obviously not wired something correctly but now want £100 to pick the bike up! No offer of free collection or there wouldn’t have been a problem.. just accusations thrown at me. They have also refused a refund which under the Consumer rights act 2015 I am entitled to. Complete rouges. Trading standards have been notified.
RightGear Motorcycles suck. I sent off my bike to get fix and it came back with oil leak, broken throttle and brake switch. I would stay away from these cowboys! if I was you RightGear Motorcycles suck. I sent off my bike to get fix and it came back with oil leak, broken throttle and brake switch. I would stay away from these cowboys! if I was you and they keep blocking ppl on facebook who say anything bad. Update PM reply from them "Lies. And deformation of character. See you in court. No shop works harder for learners than us. Ridiculous" And I have the tex informing them about the damage they did to the bike and they end up blocking us instead of putting things right
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Polarized pattern: few middle ratings. 42% of recent reviews are 4–5★ and 58% are 1–2★.
Well over a week still and Graham has still got my £1875 and refusing to give it back after helping himself to the full amount of a bike he’s still waiting until the end of the month for. I agreed to put £100 deposit down on it and a couple days later the full amount is taken out. On the 4th November he said he’d give me a “full refund” and “aplogies” (his spelling) and that it would take 24 hours to get back to me. It’s been nearly a week now, still no money, no contact from him he’s ignoring my calls and he’s threatened to take me to court if I don’t take a review down that warn people of him. Just avoid this place and getting scammed like I have.
My boyfriend received disgusting service after having £1800 taken out of his bank for a bike he had not received for a month. He was ignored and brushed off by Graham (the supposed owner) despite calling him daily to get his money back and is now having to go through the bank to retrieve his money. Do not buy from this "company", the service is non-existent and "professionalism" is laughable.
I took Right Gear Motorcycle LTD Aka Motorbike Damage & Destroyer LTD to court and he was fined for damages to my motorbike but decided not to pay so was access by the Bailiffs who have managed to recover the sum from him.If you got the same problem please take him to court as you will be not alone their are lots of other people who motorbike are destroyed by him ........
Dropped my motorbike off to rightgear in Iver with an electrical charging fault, got diagnosed very fast with a faulty stator then had to wait 11 days (9 working) because apparently that is how long you have to wait for a part that normally gets delivered the next working day and which can be found (genuine or after market) almost everywhere you look; every time I called I've been told the part is hard to find at the right price ;eventually went and picked it up, matey from the rear of the shop rode it up to the front with his hands covered in oil and black stuff and had a smile on his face when I pointed that up; on top of all this the 'mechanics' left a loose bolt in my left hand fairing, a cable unplugged and I cannot find the little plug left through the hole in the same fairing for my trickle charger, great stuff from proper professionals, never again!!
Graham is a Con man.Liar Rude and Disrespectful to many clients so please check the negative views from internet before getting in trouble.Famous for distroying peoples DREAM MACHINES.be sure if you take your motorbike to his garage so the tecqnicians guy are not even professional to handle your machines.I have reported him to Police ,Local County Council & Trading Standars and finally taking him to Court.Avoid Aviod Aviod
couldn't highly praise the service enough that Graham and his workers do on my bike, they have installed and fixed many things on my motorbike. I've learnt so much from Graham as his knowledge is very in depth. I've used other repair companies, but will only trust Right Gear to fix my motorbike, plus the pricing is very honest. I have been ripped off at other dealers.
I bought a brand new scooter 2 months ago, it broke after one week and I had it repaired for the same problem 3 times. It is quite frustrating to deal with them, they NEVER answer or return your calls. Although they promised me they would have fixed it and upgraded it for free I requested a refund as the item was clearly not fit for use and I didn't feel safe. They became very aggressive and instead of an apology they denied all our agreements and started to say I have abused the scooter and called me a lair ....!! I am not used to this kind of service, to be honest. I am 41 years old, not a teenager and only commute 7 miles a day on a very straight and easy road. Do not buy their products. Bunch of amateurs that have no idea what business and customer service is -- After having published this review on yell.co.uk, I have been blackmailed by the company that I either remove my comment or they would have refused any support. I have then contacted another brand seller explaining my problem and they interrupted me saying 'oh I know exactly who you are talking about, Graham, yes he is a well known bully' this says a lot! ... they have already arranged a pick up, repair and delivery of my scooter under warranty. Finally some professionalism...
Emailed them late Wednesday night on 09/04 about DAS training. Surprisingly got a call back from Graham really quickly the next morning. He was very courteous and detailed about what is required to obtain a full license (theory, CBT, module 1/2, etc), so I went ahead and made a CBT booking with him for Friday 18/04 — yes, on Good Friday. I was told to arrive at 8am on the day. So, this morning (18/04) I showed up all excited, ready to start my first motorcycle training. I had difficulty finding their shop at first, there was no business sign anywhere. Luckily I happened to see a gentleman coming out of another unit, and he pointed me where to go. The shop is an industrial warehouse unit. I knocked on the warehouse shutter and office door. To my horror, there was no one there! I then rang their office number, no answer. And Graham's mobile number went straight to voicemail. And to think that I actually changed my Easter holiday plans for this! I was absolutely furious. In the whole 7 days leading up to the booking, I have not been contacted once to tell me the booking was cancelled, neither by email or phone! I just thought I should share my experience. I left a voicemail with Graham, so I'll see if and how he responds. Very disappointed.
RightGear Motorcycles Limited is a company specializing in providing a wide range of motorcycle gear and accessories. With a focus on quality and safety, the company offers products that cater to both casual riders and enthusiasts. Their inventory includes helmets, protective clothing, and various motorcycle parts, ensuring that customers have access to the essentials needed for a safe riding experience. The target market for RightGear Motorcycles Limited includes motorcycle owners, hobbyists, and professionals seeking reliable gear and accessories. By emphasizing durability and comfort, the company aims to meet the diverse needs of riders while promoting a safe and enjoyable motorcycle experience. Customers can explore their offerings through the company's website, right-gear.co.uk, which serves as a platform for online shopping and product information.
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