Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	3.2	76	100%	-0.9	● Low

3.2 / 5 overall

76 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Jul 2025.

Last 3 months: 2.8▼ 0.9
12-month avg: 3.4
All-time: 3.2
Category avg: 4.0

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Booking	Value	Trend	Reviews
Rixos HotelsThis company	3.2 out of 5 (fair)	100 out of 100	3.8 out of 5 (good)	3.0 out of 5 (fair)	3.1 out of 5 (fair)	−5%	76
XO HOTELS AMSTERDAM	4.2 out of 5 (good)	100 out of 100	4.2 out of 5 (good)	3.5 out of 5 (good)	3.8 out of 5 (good)	—	1,083
Bastion Hotels	3.6 out of 5 (good)	100 out of 100	3.1 out of 5 (fair)	2.1 out of 5 (poor)	2.6 out of 5 (poor)	−14%	918
Evolution Travel	4.9 out of 5 (good)	100 out of 100	5.0 out of 5 (good)	—	—	—	1,109
Alfa Travel	4.6 out of 5 (good)	100 out of 100	4.5 out of 5 (good)	4.5 out of 5 (good)	4.6 out of 5 (good)	—	1,069

Bottom line: Rixos Hotels is #5 of 5 on overall rating in this group. On booking, Alfa Travel scores higher (4.5 vs 3.0).

Reviews

76 reviews of Rixos Hotels. Filter by what matters to you.

3.2ⓘ

Customer reviews (76)

0 reviews in the last 12 months

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Chaima Khabjane El Hauuari

1 review

Sep 23, 2024

La limpieza

Servicio de limpieza de habitaciones deja mucho que desear

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Alan shere

1 review

Sep 20, 2024

Didn't like their ras al khaimah…

Didn't like their ras al khaimah branch, very old furniture and dirty

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Spirit

1 review

Sep 8, 2024

Rixos Gocek

Rixos Gocek Rixos Göcek: Excellence Personified Nestled in a serene bay surrounded by pine forests and the turquoise waters of the Aegean Sea, Rixos Göcek is a slice of paradise where luxury and nature seamlessly blend. From the moment you arrive, you are greeted with a sense of calm and sophistication that sets the tone for your stay. The all-inclusive, adults-only concept ensures a tranquil and refined atmosphere, perfect for couples or those seeking a peaceful retreat. The attention to detail at Rixos Göcek is truly commendable. The staff goes above and beyond to cater to your every need, exuding warmth and professionalism that make you feel like a valued guest from start to finish. Maher - manager ensures your stay is of the highest standard , he is outstanding with customer service . The accommodations are nothing short of luxurious. Spacious rooms with modern, chic designs, some offering private terraces or direct pool access, provide the ultimate in comfort and relaxation. Each room is meticulously maintained, with thoughtful touches like plush bedding and high-end amenities. Recommendation - refurbishment of rooms is now required !! Dining at Rixos Göcek is an unforgettable culinary journey. The variety of gourmet restaurants offer everything from Mediterranean delights to Asian fusion, all crafted with the freshest ingredients. The breakfast buffet alone is a feast, with an incredible selection of local and international dishes. And, of course, the service at each dining venue is impeccable. One of the standout features of Rixos Göcek is the private beach. Accessible by boat, this secluded haven offers crystal-clear waters and pristine sands, perfect for a day of relaxation. Whether you're lounging by the beach or enjoying water sports, the experience is exceptional. The resort’s wellness offerings are also top-notch. The Anjana Spa provides a range of treatments that leave you feeling rejuvenated, while the well-equipped fitness center and outdoor activities ensure there’s something for everyone, whether you want to stay active or unwind. Rixos Göcek truly lives up to its reputation for excellence. From its breathtaking setting and luxurious accommodations to its outstanding service and world-class dining, every aspect of this resort is designed to provide an unforgettable experience. If you're looking for a place where luxury meets serenity, Rixos Göcek is the epitome of excellence personified.

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Ayub Nadat

1 review

Jan 2, 2024

Mixed Experience at Rixos Bab Al Bahr Ras Al Khaimah

Title: Mixed Experience at Rixos Bab Al Bahr Ras Al Khaimah Rating: ★★☆☆☆ Stay Dates: December 18th to December 22nd I recently stayed at Rixos Bab Al Bahr in Ras Al Khaimah, and my experience was a mixed bag. While some aspects of the hotel were commendable, several issues marred our overall satisfaction. Check-In and Room Allocation: ★★☆☆☆ We had booked three rooms and sent multiple emails requesting early check-in, but unfortunately, we received no responses. The check-in process was cumbersome, and despite arriving at 11:00 am, only one room was ready. Subsequent delays and miscommunication persisted, with room 2350 not meeting the specifications we had booked. Kudos to the helpful staff member who eventually assisted us. Housekeeping Issues: ★☆☆☆☆ Housekeeping was a significant letdown. Despite placing the makeup room sign, our room was not consistently cleaned on time. The delays ranged from 4 pm to 17:00, creating unnecessary inconveniences. Towel shortages post-shower were frustrating, and the need to actively seek out cleaning staff for essentials was disappointing. Service Response: ★☆☆☆☆ The response from the front reception manager and overall management was unsatisfactory. Apologies were offered, but our request for a refund for the affected room was met with resistance, questioning why we didn't complain earlier. This was impractical, given that the issues occurred on the last night of our stay. Restaurant Experience: ★★☆☆☆ While most employees were helpful, some in the restaurant were unfriendly, diminishing the overall dining experience. Room Quality and Amenities: ★★☆☆☆ The room, especially 2350, did not match the booked specifications. Limited cupboard space, an ill-fitted phone in the bathroom, and a poorly designed toilet were noticeable drawbacks. The beach area had broken shells, making it uncomfortable to walk on without shoes. Conclusion: Rixos Bab Al Bahr has potential, and some staff members displayed dedication. However, the inconsistencies in service, housekeeping, and the response to our concerns leave much to be desired. I hope the management addresses these issues to enhance the overall guest experience. Note: Ratings are based on a five-star scale.

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Deniz Ozkaya

1 review

Sep 7, 2023

Food poisoning, smells toilet everywhere, worst cocktails ever!

I’m writing from Turkey. We have to abandone our 5-night RİXOS SUNGATE holiday which we bought for 57,500 Turkish Lira in just 3 days. The smell of urine permeated every area of the hotel, from the elevators to the corridors, from the dining areas to the poolside. In our room the long towel pipe under the sink in the bathroom was rusty, the toilet paper holder remained in our hands, and when we pressed the flush it continued to flow and we had to press it repeatedly to stop it. I can say that there was almost no water flowing from our shower. We requested a room change to guest relations and they stated that they could not help because the hotel was full. Every time we entered the main restaurant, it was dirty, our slippers stuck to the floor, everything was stinky, everything was stale, we couldn't eat. It takes 30-40 minutes for your drink order to arrive by the pool. cocktails are very bad. We ate a hamburger and there were bones in it. We talked to our agency and said that we wanted to leave the hotel. We waited for hours to get a refund for the days we didn't stay at the hotel. Finally, when my husband said that he would complain and take this matter to the press, things changed and this time we were offered a suite room and special treats in exchange for our stay. But of course, we did not want to take that risk and said that we would leave the hotel immediately. But since half a day had passed, our departure was postponed to the next morning. And that evening after our last meal I was poisoned because of the meat I ate at the Alara snack restaurant. I vomited until the morning, and my 3-year-old son had a fever the same night because he was exposed to intense air conditioning in the playground. My husband explained my situation to the guest relations and asked for medicine and they said they could not give it without a doctor's examination. The examination fee was 100 dollars! Next day we left the hotel at 7 in the morning. We spent 3 days like a nightmare. I DO NOT RECOMMEND THIS HOTEL TO ANYONE!

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Month	Average	Reviews
Sep 24	3.5	4
Oct 24	5.0	1
Nov 24	4.3	4
Dec 24	2.3	4
Jan 25	—	0
Feb 25	3.0	2
Mar 25	4.0	3
Apr 25	4.0	1
May 25	1.0	1
Jun 25	2.5	2
Jul 25	5.0	1

Rixos Hotels reviews & trust report

Rixos Hotels has a mixed customer experience.

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Where the score comes from

Reputation trend

What people praise & complain about

Top praiseof 41 positive reviews

Top complaintsof 32 negative reviews

How it compares

Reviews

Customer reviews (76)

La limpieza

Didn't like their ras al khaimah…

Rixos Gocek

Rixos Hotels FAQ

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Alternatives to Rixos Hotels

XO HOTELS AMSTERDAM

Bastion Hotels

Evolution Travel

Alfa Travel

Audley Travel

Travel Advantage

The CrowdTrust Experience⭐

Rixos premium belek …

Fantastic experience in the Rixos Ras…

Suprb stay at Rixos Sharm el Sheikh

Great hotel

Best hotel we every stayed in !!

I have had an amazing time

The resort was excellent

I stayed in the hotel for 7days

Mixed Experience at Rixos Bab Al Bahr Ras Al Khaimah

DO NOT PURCHASE anything from the shops…

You need to holiday here.

Food poisoning, smells toilet everywhere, worst cocktails ever!

Best of the best in Sharm.

I T problem solved

Rixos Sharm El Sheik

Rixos Marina Abu Dhabi - exceptional hotel

Rixos sharm el sheikh

About Rixos Hotels

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