Rixos Hotels is a distinguished chain of all-inclusive resorts and hotels renowned for offering an exclusive travel experience to its guests. With a strong presence in Europe, particularly in Turkey, the company specializes in providing luxurious accommodations that blend modern grandeur with rich historical heritage. Rixos Hotels caters to a wide array of guests seeking premium lodgings for romantic escapes, family holidays, or a lavish getaway. Their offerings include access to pristine beaches, panoramic views of unique landscapes, and close proximity to attractions like The Land of Legends. The company positions itself as an urban resort and lifestyle hub, especially with properties like Rixos Tersane Istanbul, which is situated in the historic Tersane district of the Golden Horn, showcasing a blend of contemporary luxury and historical splendor. Rixos Hotels appeals to discerning travelers looking for an immersive experience that combines relaxation, entertainment, and cultural enrichment. With services focused on impeccable guest satisfaction and exclusive comfort, Rixos Hotels remains a preferred choice for those seeking an all-inclusive resort experience in Europe and beyond.
Rixos Hotels receives a mixed reception from guests, with many praising the stunning properties and attentive staff. Reviewers frequently highlight the exceptional service, noting specific employees who enhance their experiences, such as those at Rixos Palm and Rixos Premium Seagate.
However, numerous complaints arise regarding booking issues, room conditions, and customer service failures. Guests express frustration over incorrect pricing and poor responses to health-related cancellations, which detracts from their overall enjoyment. Additionally, some rooms reportedly require renovations, and maintenance issues, like broken air conditioning, have been noted. Despite these challenges, many still find the hotels beautiful and the facilities enjoyable.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.2 | 76 | 100% | -0.9 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 3.5 | 4 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 4.3 | 4 |
| Dec 24 | 2.3 | 4 |
| Jan 25 | — | 0 |
| Feb 25 | 3.0 | 2 |
| Mar 25 | 4.0 | 3 |
| Apr 25 | 4.0 | 1 |
| May 25 | 1.0 | 1 |
| Jun 25 | 2.5 | 2 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 76 most recent reviews.
“Un service attentif et un personnel sympathique, avec des mentions spécifiques à certains employés Adam et les serveu...”
“We stayed at RIXOS BAB AL BAHR in Ras Al Khaimah, and while the overall facilities were good and we had a nice time,...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.2 out of 5 (fair) | 100 out of 100 | 3.8 out of 5 (good) | 3.0 out of 5 (fair) | 3.1 out of 5 (fair) | −5% | 76 |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 2.1 out of 5 (poor) | 2.6 out of 5 (poor) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: Rixos Hotels is #5 of 5 on overall rating in this group. On booking, Alfa Travel scores higher (4.5 vs 3.0).
76 reviews of Rixos Hotels. Filter by what matters to you.
We are just returning from 10 nights at Rixos on the Palm in Dubai - exceeded my expectations by far - spotlessly clean and staff could not do enough for you especially Javeed - will definitely be going back
Rixos , don't be the sponsor of russian agression and war in Ukraine ! NOW YOUR reputation is bad !To make party for russian tourist's during the war that russian government started - is crime ! Don't support crime ! Don't allow it !
Had a great time in the Rixos Dubrovnik, excellent service by the staff we had the pleasure of speaking to. From our arrival where Marco took our bags to the room, to Sergan who served us well in the sports bar and always chatted to us when he saw us around the hotel, it was just perfect. Diana was very attentive each morning at breakfast supplying my husband with numerous cups of coffee and Kristijan helped sort out our bill when we sadly had to leave. The rooms were clean and all the areas were always being serviced by the staff. The spa area is another great addition to the hotel and with an indoor pool available whilst the days aren’t so hot, you really don’t need much else. We found the food at breakfast and the evening buffet to be of excellent quality and the chefs in particular took great pride in what they did. If something wasn’t available they would go out of their way to ensure you were happy and would fetch it, if it wasn’t laid out.
Quick answers to the questions people ask most.
To ensure your booking price is accurate, please verify the final cost on our official website, rixos.com, or contact our customer service team directly for confirmation.
If you're unable to travel due to health issues, please contact our customer service team as soon as possible to discuss potential modifications or cancellations to your booking.
Yes, you can request specific room types or special accommodations by contacting our hotel directly before your arrival. Availability may vary.
Amenities vary by location but generally include access to our fitness center, pool, and Wi-Fi. For details about specific amenities at the hotel you're interested in, please visit our website.
Rixos Hotels is committed to providing exceptional customer service. If you experience any issues during your stay, please contact the hotel's front desk immediately so we can make it right.
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Polarized pattern: few middle ratings. 54% of recent reviews are 4–5★ and 42% are 1–2★.
There were drunk Russians in the hotel
This hotel supports war😡
The service is very bad !
Please don’t go there, service is bad, room aren’t properly clean!
The service in this hotel is terrible. Nobody cares about clients: dirty rooms especially restrooms, expired food and angry staff. Only money that you pay is in their priority. Do not recommend this ugly hotel.
The service is terrible. Concerts, after which life is reduced for many people. I don’t reccomed
Ужасный персонал, кухня и русские гости которые хамят и грубят на каждом шагу
Be aware, my honeymoon war ruined in this hotel, because they can’t control the Russian guest that they have. And there are 80% of all guest. Newer ever again would I visit this place. My husband was hit in the face by some waisted Russian and no one called a police, we had to go to the hospital alone. I would not recommend this place, it’s just too dangerous for anyone, who like us, just wants to have a peaceful vacation.
Russians attack people, steal and molest underage children. Hotel management, why are you supporting this?
Rixos is hosting celebrations for russian celebtities that promote war in Ukraine. Eternal shame! Unprofessional and poor marketing management!
Русских много (( пьяных которые орут что мы захватим мир
Didn't like the hotel. Lots of Russians who make noise and walk around drunk!
Would highly recommend Rixos the Palm had an amazing 7 night stay. John from Philippines (bar area) looked after us perfectly with faultless service, lovely hardworking man! Massive thanks also to Elliot and Mudassir for being so welcoming, friendly and helpful they made the stay one to remember. We will definitely be back :) Kind regards, Georgia Clow London UK
Stayed at the Rixos bab Al bahr in Ras Al khaimah Dubai and it was amazing! Food was the best we’ve ever seen in a buffet, even beating all the hotels we’ve stayed at in the Caribbean! In fact, we preferred the food in buffet to the Al a carte restaurants. I am gluten free and had my own personal head chef walk around with me to show me what I could eat and not. And the choice was above and beyond i imagined! Thank you sherif! Lovely man! ☺️ We were also looked after by Mohammed, Aymen, Depak, Fahad and others who Treated us like royalty! And they loved our grandchildren! Always there with a “high 5” every day!! The coffee bar was wonderful with the best cappacinos which I enjoyed first thing in the morning! Lovely staff here too! Reviews that complain that the hotel looks tired are not to be taken seriously! It is in the style of Art Deco so was stylish in my opinion! Hope to go back and see the staff again! 😍😍☀️☀️
Lovely hotel in Belek- one of the best hotels I have stayed in could not recommend this place enough,
We spent some fantastic vacations at Rixos Sharm El Sheikh in December 2021. Great impressive complex, extremely attentive, friendly staff, fantastic cuisine with excellent food - both main restaurant and in the specialty restaurants. Remarkable the spa area. Entertainment program professional, though heavily geared to Russian guests. We were so taken that we booked another trip to Rixos Sharm El Sheikh during our stay. An absolute recommendation. Egypt-experienced, it was for me the most pleasant stay in this country so far.
Rixos Hotels is a distinguished chain of all-inclusive resorts and hotels renowned for offering an exclusive travel experience to its guests. With a strong presence in Europe, particularly in Turkey, the company specializes in providing luxurious accommodations that blend modern grandeur with rich historical heritage. Rixos Hotels caters to a wide array of guests seeking premium lodgings for romantic escapes, family holidays, or a lavish getaway. Their offerings include access to pristine beaches, panoramic views of unique landscapes, and close proximity to attractions like The Land of Legends. The company positions itself as an urban resort and lifestyle hub, especially with properties like Rixos Tersane Istanbul, which is situated in the historic Tersane district of the Golden Horn, showcasing a blend of contemporary luxury and historical splendor. Rixos Hotels appeals to discerning travelers looking for an immersive experience that combines relaxation, entertainment, and cultural enrichment. With services focused on impeccable guest satisfaction and exclusive comfort, Rixos Hotels remains a preferred choice for those seeking an all-inclusive resort experience in Europe and beyond.
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