Rixos Hotels is a distinguished chain of all-inclusive resorts and hotels renowned for offering an exclusive travel experience to its guests. With a strong presence in Europe, particularly in Turkey, the company specializes in providing luxurious accommodations that blend modern grandeur with rich historical heritage. Rixos Hotels caters to a wide array of guests seeking premium lodgings for romantic escapes, family holidays, or a lavish getaway. Their offerings include access to pristine beaches, panoramic views of unique landscapes, and close proximity to attractions like The Land of Legends. The company positions itself as an urban resort and lifestyle hub, especially with properties like Rixos Tersane Istanbul, which is situated in the historic Tersane district of the Golden Horn, showcasing a blend of contemporary luxury and historical splendor. Rixos Hotels appeals to discerning travelers looking for an immersive experience that combines relaxation, entertainment, and cultural enrichment. With services focused on impeccable guest satisfaction and exclusive comfort, Rixos Hotels remains a preferred choice for those seeking an all-inclusive resort experience in Europe and beyond.
Rixos Hotels receives a mixed reception from guests, with many praising the stunning properties and attentive staff. Reviewers frequently highlight the exceptional service, noting specific employees who enhance their experiences, such as those at Rixos Palm and Rixos Premium Seagate.
However, numerous complaints arise regarding booking issues, room conditions, and customer service failures. Guests express frustration over incorrect pricing and poor responses to health-related cancellations, which detracts from their overall enjoyment. Additionally, some rooms reportedly require renovations, and maintenance issues, like broken air conditioning, have been noted. Despite these challenges, many still find the hotels beautiful and the facilities enjoyable.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.2 | 76 | 100% | -0.9 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 3.5 | 4 |
| Oct 24 | 5.0 | 1 |
| Nov 24 | 4.3 | 4 |
| Dec 24 | 2.3 | 4 |
| Jan 25 | — | 0 |
| Feb 25 | 3.0 | 2 |
| Mar 25 | 4.0 | 3 |
| Apr 25 | 4.0 | 1 |
| May 25 | 1.0 | 1 |
| Jun 25 | 2.5 | 2 |
| Jul 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 76 most recent reviews.
“Un service attentif et un personnel sympathique, avec des mentions spécifiques à certains employés Adam et les serveu...”
“We stayed at RIXOS BAB AL BAHR in Ras Al Khaimah, and while the overall facilities were good and we had a nice time,...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Hotels.
| Company | Overall | Legit | Service | Booking | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.2 out of 5 (fair) | 100 out of 100 | 3.8 out of 5 (good) | 3.0 out of 5 (fair) | 3.1 out of 5 (fair) | −5% | 76 |
| 4.2 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.5 out of 5 (good) | 3.8 out of 5 (good) | — | 1,083 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.1 out of 5 (fair) | 2.1 out of 5 (poor) | 2.6 out of 5 (poor) | −14% | 918 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | — | 1,109 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.5 out of 5 (good) | 4.5 out of 5 (good) | 4.6 out of 5 (good) | — | 1,069 |
Bottom line: Rixos Hotels is #5 of 5 on overall rating in this group. On booking, Alfa Travel scores higher (4.5 vs 3.0).
76 reviews of Rixos Hotels. Filter by what matters to you.
I stayed at Rixos Sharm a few weeks ago. Generally- not too great. Maybe I just was not used to the general service level in Egypt. Most staff are untrained and/or rude. The location is OK. Would not recommend.
Stayed at The Rixo Al Bhar 11th Nov for 2 weeks it seemed at first glance a really good hotel the brochure sold it too us & we checked the reviews yes food was good a little mundane & if you went late for your evening meal trying to find some if the dishes hot was very difficult Anyway most of the staff are a credit so good & they work so bloody hard long hours & most do it with a smile I had 2 massages OHMYGOD FABULOUS worth the money she did my back & all my aches & pains felt great afterwards. Here’s the down side of this hotel the rooms are so very VERY TIRED our room was poky the wardrobe was that small I couldn’t empty the suitcase & worst still had to leave it on the floor not even a suitcase bench to put it on The dressing table leg was broke The shower was leaking which I didn’t realise the floor soaked & I slipped in this tiny en-suite Worst still no balcony only a Juliette balcony which you have to pay for we thought we were getting a little bit of luxury in a hotel in Dubai We certainly wasn’t Hotel is definitely more for families it says there are adult area they are but a tiny tiny fraction is for adults. BRILLIANT for Families cannot fault them for that but not a couples hotel & certainly not a room to have without a balcony Would I go again to this hotel No mainly because it’s not a place for adults only far too many screaming kids Rooms are poor & dated the cost of our stay I expected a bit more luxury especially in the rooms
Quick answers to the questions people ask most.
To ensure your booking price is accurate, please verify the final cost on our official website, rixos.com, or contact our customer service team directly for confirmation.
If you're unable to travel due to health issues, please contact our customer service team as soon as possible to discuss potential modifications or cancellations to your booking.
Yes, you can request specific room types or special accommodations by contacting our hotel directly before your arrival. Availability may vary.
Amenities vary by location but generally include access to our fitness center, pool, and Wi-Fi. For details about specific amenities at the hotel you're interested in, please visit our website.
Rixos Hotels is committed to providing exceptional customer service. If you experience any issues during your stay, please contact the hotel's front desk immediately so we can make it right.
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 54% of recent reviews are 4–5★ and 42% are 1–2★.
We recently stayed at the 5 Star Rixos hotel in Ras Al Khaimah. We booked a ten day stay for my husband’s 65th birthday. We arrived at 0200 and booked into our room. We didn’t have the best start as I’d specifically requested a quiet premium room but found ourselves in a room which looked a bit tired and was situated as close to the kids pool as was possible. However, we asked to be moved following morning and were really pleased with the way the hotel dealt with our request. Our new room was fabulous and the stress levels plummeted. Our only general disappointment was the advertised ‘minibar in room’ was only stocked with a couple of packets of cheap childrens snacks and a couple of mixer size soft drinks ( also water ). We’d anticipated a beer or G&T on the balcony but it’s not what these minibars are stocked with. The hotel and staff are superb, there’s little not to like. The food is exceptional and the beers and spirits are premium labels, not obscure cheap brands. As it is an all inclusive resort hotel the only problem we had was fitting back into our clothes for the journey home ! The speciality restaurants were all easily booked and all very good quality. We sat outside in the warm evening air, the atmosphere at all the restaurants was very pleasant. The entertainment didn’t grab us too much but we’re used to cruising so it wasn’t really that important to us. It all looked like good family fun and quite professionally done. The only odd thing we noted is that the big deep sofa chairs are grouped in a way that really reduces the available seating capacity around the main stage. Two people can easily take up six seats and with nowhere else to sit comfortably we didn’t bother in the end, otherwise might have sat with a nice relaxing G&T while we watched the shows and the world go by. The hotel has a lot of staff. They’re everywhere and always friendly,polite and helpful, full marks to whoever is in charge of training ! The swimming pools sometimes had more lifeguards than swimmers and they were all highly attentive, no doubt very reassuring for those with small children. One minor irritant (but also aware this is a family hotel and we were a bit older than the main core of family groups) was the incessant whistle and clapping noises that came from the pool while the morning fitness events were taking place. The hotel is split into three blocks which form a bit of an ‘arena’ around the pool which makes any noise bounce around a bit. Otherwise all very peaceful - but also noting they the hotel was running at much reduced capacity. One point of note was the amount of good quality sun beds available, both around the pool and on the beach, finding one was never a problem. The whole hotel was spotless and everywhere you look someone is sweeping or wiping. Everyone was very compliant with mask wearing but in the event of forgetting to wear one, especially in the restaurant, a member of staff would either politely make you aware or offer you a mask. There were a number of readily supplied mask stations around the hotels, always available and readily supplied. We had a day out at the Dubai Expo, the hotel concierge service was first class, organising taxis and providing local transport details. As with just about everything we experienced, nothing was too much trouble for the staff. A lot of reviews pick out individuals to mention specifically but we’d prefer to give a special mention to everyone we came across, rather that miss out anyone who also deserves a shoutout. The service really is good here, it was just a shame we couldn’t all see each other smiling with the infernal but necessary masks. Well done Rixos, you weren’t perfect but you were pretty close. We’ll come back again and happily recommend to anyone who asks.. Thanks for a lovely stay.
Lovely week away - our 2nd visit to this hotel. The hotel itself is modern, clean and tidy and offers good facilities - the food was very good, with plenty of variety - although sometimes not always as hot as it could be. The staff and service were excellent particularly the waiter Abdul Mateen in the seven heights restaurant who looked after us every day - he couldn’t do enough for us and we really appreciated that he always tried to ensure we had the best experience in the restaurant. Ibrahim who we met the previous year was again on hand, welcoming and ensuring we had that 1-1 customer service which is always appreciated particularly as the staff in the restaurants are always rushed off their feet. Finally an excellent full body sports massage by Nadia in the Spa which was thoroughly enjoyable - the only point to be made here is that the prices for the treatments etc are incredibly expensive… but it’s always a nice treat whilst on holiday.
I stayed there this summer in Turkey. The experience was great. The food was very delicious. The staff in the hotel was always friendly and happy to assist in anything I would ask for. I recommend this hotel and will come back some other time.
Rixos Premium Bodrum Nie wieder!Dreckige Zimmer, Hotelsnlage sehr alt! Insgesamt kein 5 Sterne Hotel, Eher 3!
Rixos Downtown Antalya.Such a beautiful hotel but the guest services staff is very unprofessional.Especially Yasmine, her answers have nothing to do with customer service at all. She told me I shouldn't have come to Rixos Antalya if I believe Turkey has terrorists?!
Reason of writing a review her is I completely lost trust in Tripadvisor Stayed in the Rixos Seagate Sharm El Sheikh twice in less than a month, and as an outside guest, have had also a dinner at their open buffet hotel - so total visits = 3 The hotel is horrible by all means (except staff at restaurants) 1. Have seen with my eye the same similar incident which one of the reviewers here wrote about a waitress flirting at her husband. Have seen the waitress exceeding all kinds of limits! 2. Dinner for an outside guest cost $100 per person with no alcohol, however, hot meals displayed and served cold 3. Dealing with reservation, you need to watch your debit card. Booked one month in advance, and for them to verity your debit card, instead of processing a symbolic value (like $1), they charge you the whole value! Not only, but they claim it is authorisation only, while you and I and the whole world knows that processing on debit cards means taking money from your bank! 4. Have done a mistake on booking.com, and instead of booking a room for 2 people done it for 3, and only noticed while checking into the hotel For the reception person - seeing 2 standing inform rod him - instead of informing booking.com and sort it for me, he charged me $621 per night per room!!!! Not only, and accommodated me in a room with an ugly extra bed, despite knowing that we are 2 only Moreover, gave me the keys after he insisted that I pay the wrong value, never offered me to show me where is the room 5. Guest relations are so so so smart. You write a review on tripadvisor, they will apology to you in writing on your inbox (behind the seen), but at the same time they will communicate with Tripadvisor and manage (taking advantage of some wording pitfalls in your review), and get the review removed!!! Ladies and Gents Beware, be carful, be alert...and reconsider!!!
We've always spent our vacation in Sharm El Sheikh but this time we've decided to follow our friends' suggestion and stay at Rixos Seagate Hotel and I like to inform you with my experience in the hotel. The first impression was that the hotel was so amazing and elegant but unfortunately I was shocked and not pleased due to the situation that happened with us while having dinner at A La Carte Restaurant. There was an employee there called Nariman or Nermine as far as I can remember who was smiling and looking at at my husband all the time, and she was acting awkwardly, so I thought she needs tips and that's why she acts in that silly way. Then she came to our table and started talking to my husband neglecting my presence as if I am not there. She started asking my husband questions like "Do you have a suitor for me looks exactly like you?" "I have a nice voice and I can sing for you a special song". After that the harassment started and she looked at my husband in an unacceptable way and when I told her that's enough and she has to stop, she replied by saying that she likes to joke with the guests and added that she's in a relationship with the department manager and when I asked her what the department name is, she said "Mahmoud". I wanted to talk to the department manager and complain to the hotel management but my husband refused because he didn’t like to make problem specially in our stay, but that's not an acceptable employee's level to work in such a known brand, five star hotel, so you must choose employees who have manners and polite to suit the name of your hotel. My husband and I were thinking of extending our vacation until the new year if we liked the residency, but we left on the intended checkout day and went to the Maldives for two weeks. We were very happy not to mention how politely the employees dealt with us there and we felt a huge gap in how the employees treated us at Rixos and there. I decided to write my review on Rixos website and tripadvisor but I couldn't because of the bad internet connection in the place we were in but now I am sharing my very bad experience with you from America in order to avoid the repetition of this situation with my friends or with other guests.
Rixos Premium Tekirova This hotel is truly amazing. I visited it on 2019 August and was so happy that when got back, week later, booked a room there for 2020 August. Hotel's environment and sing seeings and views are truly amazing especially when you walk at your room balcony and look it immediately stun you. Hotel room service was good and professional. But it has where to endeavor ( at least with that experience I faced ). Staff, receptionist workers and others was very friendly,helpful and very easy to communicate in any language. Entertainment team ..only good words for them. So friendly, so talkative, so energetic, so polite, so respectful, so thoughtful, not to importunate. All games was interesting by all meanings. If not them my holiday would be good, but very boring, especially as for young person. Evening shows was very interesting and probably made a big difference from other hotels evening. Other can't even compare by that. Only minus I can find is when walking to sea, there is many rocks, it's very hard to walk..
Great hotel in Tekirova Turkey!
Stayed for 2 nights, and I can say, the best we had from 8 years staying in Dubai. Clean and superv client service!
Just had the most disgusting dinner experience at Rixos Antalya. Cats are everywhere - INSIDE - and even fed on the table without the staff borthering. When confronted with complaints the hotel management is arrogant, rude and without any understanding. Thank you Rixos - I will never set foot there again!!!
Rixos Hotels is a distinguished chain of all-inclusive resorts and hotels renowned for offering an exclusive travel experience to its guests. With a strong presence in Europe, particularly in Turkey, the company specializes in providing luxurious accommodations that blend modern grandeur with rich historical heritage. Rixos Hotels caters to a wide array of guests seeking premium lodgings for romantic escapes, family holidays, or a lavish getaway. Their offerings include access to pristine beaches, panoramic views of unique landscapes, and close proximity to attractions like The Land of Legends. The company positions itself as an urban resort and lifestyle hub, especially with properties like Rixos Tersane Istanbul, which is situated in the historic Tersane district of the Golden Horn, showcasing a blend of contemporary luxury and historical splendor. Rixos Hotels appeals to discerning travelers looking for an immersive experience that combines relaxation, entertainment, and cultural enrichment. With services focused on impeccable guest satisfaction and exclusive comfort, Rixos Hotels remains a preferred choice for those seeking an all-inclusive resort experience in Europe and beyond.
This profile hasn't been claimed by the business owner.
