Sandersons UK Estate Agents is an independent estate agency operating in Kent and Somerset, specializing in property sales, lettings, management, investments, land, and new homes. Established in 1992, the company has built a reputation for providing high-quality service and expert local knowledge, serving clients in various communities, including Ashford, Canterbury, Maidstone, and Wells. With a focus on customer satisfaction, Sandersons UK aims to support individuals and families looking to buy, sell, or rent properties. The agency is dedicated to delivering proactive professionalism and integrity, ensuring that clients receive valuable advice tailored to their specific real estate needs. Through their commitment to excellence, Sandersons UK continues to redefine standards in the estate agency sector.
Sandersons UK Estate Agents receives a mix of feedback from customers, with a notable 78% expressing positive experiences. Many reviewers highlight the excellent service and professionalism of specific staff members, such as Charlotte and Ben Lumley, who are praised for their responsiveness and quality of work.
Customers appreciate the efficient installation of products like blinds and shutters, often noting the professionalism of the fitters. However, there are significant complaints regarding the overall service, particularly from the Ashford branch, where some customers describe their experiences as unprofessional and frustrating, citing issues with communication and delays in the progression team. While some customers report positive interactions, others feel that the company prioritizes quick sales over quality service.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.2 | 23 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review May 2025.
| Month | Average | Reviews |
|---|---|---|
| Mar 25 | 1.0 | 1 |
| Apr 25 | 5.0 | 2 |
| May 25 | 2.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 23 most recent reviews.
“First property I rented was through this agent”
“Given your ethos of professionalism and customer service you have totally failed”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home & Garden.
| Company | Overall | Legit | Service | Trend | Reviews |
|---|---|---|---|---|---|
 | 4.2 out of 5 (good) | 100 out of 100 | 4.0 out of 5 (good) | — | 23 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | — | 1,809 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | — | 1,004 | |
| 3.7 out of 5 (good) | 100 out of 100 | 1.2 out of 5 (poor) | — | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.6 out of 5 (good) | — | 1,000 |
Bottom line: Sandersons UK Estate Agents is #4 of 5 on overall rating in this group. On service, My Home Move Conveyancing scores higher (4.8 vs 4.0).
23 reviews of Sandersons UK Estate Agents. Filter by what matters to you.
Just had my complimentary internal conservatory valet. Purchased roof blinds last year and am very pleased with the Sanderson product. Rob and Lewis carried out the valet and wow what an amazing job they did. Just to put the cherry on the cake, both Rob and Lewis were a pleasure to have in my home. Punctual, Clean, Respectful and very friendly. Well done both.
Very well made, really pleased I had Sanderson, the fitter was very good, first class shutters
Beware! Stay far far away from Sandersons in Kent as a student letting a company. They will lure you in with "discounts" and then after tying you into a contract, they will bombard you with hidden payments and then punish you with late fees and fines without mercy after carefully crafted (really confusing) payment dates to make up for their "discounts" and more.
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Sandersons UK Estate Agents is an independent estate agency operating in Kent and Somerset, specializing in property sales, lettings, management, investments, land, and new homes. Established in 1992, the company has built a reputation for providing high-quality service and expert local knowledge, serving clients in various communities, including Ashford, Canterbury, Maidstone, and Wells. With a focus on customer satisfaction, Sandersons UK aims to support individuals and families looking to buy, sell, or rent properties. The agency is dedicated to delivering proactive professionalism and integrity, ensuring that clients receive valuable advice tailored to their specific real estate needs. Through their commitment to excellence, Sandersons UK continues to redefine standards in the estate agency sector.
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