Sensi Smart Thermostat provides intelligent climate control solutions for residential and commercial properties. The company offers programmable thermostat systems that can be controlled remotely through mobile applications and smart home integration. Their services typically include installation, configuration, and ongoing support for energy-efficient heating and cooling management systems.
Reviewers generally appreciate the Sensi Smart Thermostat for its smart features, energy monitoring capabilities, and ease of installation. Many customers highlight the effectiveness of the scheduling options and remote access, making it particularly useful for vacation homes and small offices.
However, there are notable complaints regarding connectivity issues, with several users expressing frustration over frequent WiFi disconnections that require regular resets. While the thermostat performs well once connected, the initial setup can be challenging, and some users report app crashes that hinder the overall experience. Despite these drawbacks, the product is often seen as a good value for money, balancing functionality with affordability.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Appliances.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
| — | 0 out of 100 | — | 0 | |
| 4.6 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.5 out of 5 (good) | 67 out of 100 | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | +5% | 743 | |
| 4.8 out of 5 (good) | 100 out of 100 | — | 1,809 |
12 reviews of Sensi Smart Thermostat. Filter by what matters to you.
11 months ago
The smart features and app work well, and I like the weekly scheduling options. However, the physical build feels a bit cheap and the screen has developed some minor scratches after 6 months of normal... See more
11 months ago
The thermostat works fine manually, but staying connected to our WiFi network is problematic. Have to reset the connection weekly which defeats the purpose of having a smart thermostat. Temperature co... See more
11 months ago
The energy usage reports are fantastic and really help me understand our heating patterns. Installation was quick and the app is well-designed. Temperature control is accurate and responsive. Highly r... See more
11 months ago
The thermostat itself performs well, but the mobile app is buggy and crashes frequently on my Android phone. When it works, the remote control feature is convenient.
Quick answers to the questions people ask most.
We provide professional installation services through certified HVAC technicians in most service areas. Installation typically takes 1-2 hours and includes system setup, WiFi configuration, and app walkthrough. You can schedule installation online or contact our service team directly.
Our customer support team is available Monday through Friday from 8:00 AM to 8:00 PM EST, and Saturday from 9:00 AM to 5:00 PM EST. For urgent technical issues, we offer 24/7 online troubleshooting resources and chat support.
You can reach technical support through our mobile app, call 1-800-SENSI-HELP, or visit our website's support section. We also offer live chat support during business hours and comprehensive online tutorials.
All Sensi Smart Thermostats come with a 5-year limited warranty covering manufacturing defects and hardware failures. Professional installation is recommended to maintain warranty coverage, and registration is required within 60 days of purchase.
Yes, we provide annual maintenance check-ups and system optimization services through our network of certified technicians. Maintenance visits include software updates, calibration checks, and HVAC system compatibility verification.
We offer a 30-day satisfaction guarantee from the date of purchase. Returns must include original packaging and accessories, and a 15% restocking fee may apply for opened items. Professional uninstallation services are available for an additional fee.
Our technicians can assist with integrating your Sensi thermostat with popular smart home platforms like Alexa, Google Home, and Apple HomeKit. This service is available as an add-on during installation or as a separate service call.
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The smart features and app work well, and I like the weekly scheduling options. However, the physical build feels a bit cheap and the screen has developed some minor scratches after 6 months of normal use. Still functional but expected better durability.
The thermostat works fine manually, but staying connected to our WiFi network is problematic. Have to reset the connection weekly which defeats the purpose of having a smart thermostat. Temperature control is accurate when it's working properly.
The energy usage reports are fantastic and really help me understand our heating patterns. Installation was quick and the app is well-designed. Temperature control is accurate and responsive. Highly recommend for anyone wanting basic smart features without breaking the bank.
The thermostat itself performs well, but the mobile app is buggy and crashes frequently on my Android phone. When it works, the remote control feature is convenient.
Perfect for monitoring and controlling temperature at our cabin remotely. The geofencing feature automatically adjusts when we're away. Battery backup kept it running during a brief power outage. Very satisfied with this purchase.
Basic smart thermostat that meets our needs. Nothing fancy but reliable.
The basic functionality works well and the scheduling features are helpful. However, the WiFi connection drops occasionally and requires reconnecting. Customer support was responsive when I had questions. For the price point, it's acceptable but not exceptional.
Had trouble with the initial WiFi setup - took multiple attempts and a call to support. Once connected though, it's been solid. The temperature accuracy is good and I appreciate the vacation mode feature.
We installed this in our small business office and it's been reliable for 8 months now. The scheduling helps us save on energy costs when the office is closed. Simple interface that our employees can easily use.
Amazing value compared to other smart thermostats. All the essential features work perfectly - remote access, scheduling, energy reports. The design looks clean and modern on our wall. Installation took 15 minutes following the clear instructions.
Installation was straightforward and took about 20 minutes. The app is intuitive and I love being able to adjust the temperature remotely. Energy savings are noticeable on my monthly bill. Only minor complaint is the display could be a bit brighter.
Works as advertised. Setup was simple enough for someone who's not tech-savvy.
We currently provide installation and service coverage in major metropolitan areas across the United States. You can check service availability in your area by entering your zip code on our website or calling our customer service team.
Standard installation starts at $149, which includes basic setup and app configuration. Additional services like smart home integration or complex wiring modifications may incur extra charges. We provide upfront pricing estimates before any work begins.
Sensi Smart Thermostat provides intelligent climate control solutions for residential and commercial properties. The company offers programmable thermostat systems that can be controlled remotely through mobile applications and smart home integration. Their services typically include installation, configuration, and ongoing support for energy-efficient heating and cooling management systems.
