Shef is a platform that connects customers with local chefs who specialize in homemade meals, providing an alternative to traditional dining options. The company emphasizes the convenience of having freshly prepared, home-cooked dishes delivered directly to consumers' doors. By facilitating a marketplace for local culinary talents, Shef enables chefs to showcase their unique recipes and cooking styles, while offering customers a diverse selection of meals that reflect their community's flavors. Targeting food enthusiasts and busy individuals seeking homemade options, Shef aims to enhance the dining experience by making it accessible and enjoyable from the comfort of home. Customers can explore a variety of cuisines, place orders, and support local chefs, thereby fostering a sense of community through food. With a user-friendly platform, Shef ensures that the process of discovering and enjoying homemade meals is straightforward and efficient.
Shef receives overwhelmingly negative feedback from customers, with many expressing frustration over unreliable service and poor customer support. Reviewers frequently report issues with incomplete orders, stating that they are charged for items that are never delivered.
The delivery service is often criticized for being late or misdelivering orders, leaving customers without their meals and unable to reach anyone for assistance. While some consumers appreciate the quality of the food, particularly noting that certain dishes are well-prepared and not overly salty, these positives are overshadowed by the systemic issues in order fulfillment and customer service. Many feel that the concept of Shef is promising but poorly executed, leading to a lack of trust in the service. Overall, the sentiment is largely negative, reflecting significant dissatisfaction among users.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.7 | 22 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2024.
| Month | Average | Reviews |
|---|---|---|
| May 24 | 1.0 | 2 |
| Jun 24 | — | 0 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 22 most recent reviews.
“Unreliable service - Ordered three items, delivered only one but charged for three”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.7 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | 1.5 out of 5 (poor) | 2.2 out of 5 (poor) | — | 22 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.1 out of 5 (fair) | 2.9 out of 5 (fair) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.4 out of 5 (good) | 4.0 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.4 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 |
Bottom line: Shef is #5 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 1.6).
22 reviews of Shef. Filter by what matters to you.
Unreliable service - Ordered three items, delivered only one but charged for three. This happened at least 4 times in last two months. Also they always ask when would you like delivery, and 90% of the time delivery is either before or after the committed window.
I've ordered 4 times so far and 3 of the times the order delivery wasn't even within the window of time they said they'd deliver. Thankfully I'm in a building where there's not much theft issues. All I have to worry about is food spoilage. But customer service is horrible. IF I have a problem they don't ever bother making it right or helping me, they either don't respond until days later or they don't provide anything of help. For example today I just set my order then they send me a coupon saying I can use it but only on this order and only if I order on the set date I have for the upcoming order. So I go in and ask the bot on the chat how to add in the coupon code. It tells me I have to cancel the order and start over again to add a coupon, it can't be done retroactively. So, no worries. I go in and deactivate the order and figure it'll be no problem to just redo the order. I still had until 3pm to submit the order for a monday delivery. Well, I find out that the order got cancelled but it also shows me that since I "skipped this weeks order I can't order again til a different day. What? I didn't say I was skipping this week, I was cancelling what was in my shopping cart. It never mentioned the phrase skipping a week at all ever during that process until I try to go in and recreate the order. So I write CS for help and of course they aren't responding to me and they won't until well after the window when I can submit the order. No delivery this week, no capacity now to use the coupon code since it was only valid for the monday order which I now can't place. And no apology for anything either. That's the shef way, after all. The answer is always we can't make it right for you, and oh well... Like others say, it's a nice concept, and the food I've gotten is good. But their CS and delivery sucks. I'd give them 0 stars if I could for both those.
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I placed a meal subscription order that included 6 main dishes and 4 sides. This is Indian food so the main dish is a curry and the side is bread/rice that's necessary for a meal. They delivered the wrong side dishes. I reached out to customer support that takes hours to respond. I told them I wanted what I actually ordered because the main dishes need a side and I cannot eat them with the side that was given to me. They were of no help. Said the best they can do is refund what I paid for the sides. But that doesn't help me because all my mains are ruined.
My complaint is for for the delivery service Dragonfly that they use - I signed up to for a route to deliver Shef meals - I agree with other reviews no way to contact anyone not even Dragonfly to dispute payment for hours worked for delivery. I have emailed an email address twice with no response - phone number for contact does not reply to messages - I completed every order for delivery in time told to customers and was shorted payment and did not receive any tips - which I am sure you can tip for delivery as a customer - the company keeps the tips so they are paying very little to have meals delivered and then to not be paid correctly for my time is insulting! I will never personally order from this site based in this experience.
I had a good experience in the spring when the company first launched, but now it is terrible. They clearly don't know much about running a business! On my last order the food was awful and inedible and the customer service doesn't care. In addition, in their "chat" they take over an hour for every response. Don't waste your money ordering from them. Any order is a risk of whether it will be good, and if you have an issue they won't help.
OrderShef is a terrible business. If you are thinking of ordering food, they’ll steal your money and steal your food. The customer care is non/existent. You can’t reach them by phone. You can’t reach them by email. Your food will get sent to the wrong address and you won’t get your money back. Nearly $100 worth of food stolen by OrderShef in the guise of a wrong delivery If you invested in this business, I’m sorry because it will fail. I’m looking for how to get the money for my food purchase back. They’re callous.
Great concept but poor execution Customer service does not exist. A simple request is not even read correctly and responded to. after writing back no response to two different emails sent. The dishes on the site are expensive too. The app and website have several glitches and constantly running slow and have errors. Poor experience overall.
Customer service sucks, I say or complain about one thing they respond with something completely different that doesn’t address the issue. ordering in cold weather is safe, not so much in hot weather as I witnessed yesterday. Arrived warm because the cheep insulated bags and two bottles of frozen water dont cut it when it is 90’s out and your driver has been making numerous stops for five hours before getting to you. delivery window sucks - 3-8pm is no good if you want it for dinner that day. Thus, you are eating day old food before you even get to eating. They cancel last minute sometimes which is beyond frustrating and unprofessional. if you find a good shef, then the food is great and some are priced very fairly. Others are priced too high for the small portions. i stick with the same jamaican shef as she has the best prices, portions, food and she is super nice and attentive.
Just pathetic- these jokers took my order, confirmed my order, wrote to me asking me to review the order but never sent it. Then I got a call from doorfash saying the chef wasn’t at the restaurant so it would be cancelled. Customer service don’t respond by phone or email. The time of delivery was : hours- they obviously knew it wasn’t coming but no communication- After I complained and reached out they simply process a refund- no explanation, no apology, no attempt to fix. This business is a clown rodeo - I give it 6 months to waste investor money and be closed- not really trying
THEY DESERVE 0 STARS FOR WORST THAN TERRIBLE SERVICE!!!! First time using service and will be last - food NEVER DELIVERED!! Delivery person called to say she cannot find the address - told her I don't know why and she should get better map or directions. CUSTOMER SERVICE IS HORRIBLE - TEXT AND EMAIL THEM TO LET THEM KNOW FOOD NEVER ARRIVED. NO ANSWER
great concept, poor execution. I signed up, hoping to find more information about it. received a few random text messages from their onboarding team ranging from 6pm to 11pm on various days with no response when replied. Scheduled a call, no one called. It really makes you think hard before continuing on the process. Feel unreliable, especially when you are a potential resource for generating profit, and fits the category for their most wanted cook. can't imagine scenarios if you do need to reach them. but this is just my personal experience. good luck!
Horrible Customer service. They all work on their sweet time and no issues resolved. My wife is a shef her customer never received her meal and she is sending emails and messages back to back no response. what a shame how this company operates and don't have any decipipilin.
Honestly much of the food is great and I enjoyed it. But there is a systemic issue that makes doing business with them not worth it. The company cancelled my last 2 orders (2 days in a row) and didnt tell me until the next day each time. Each time I was left wondering where the food was and stressed and contacting customer service. It was unfortunate because the first nite I had invited guests to sample the food and the second day, the food was meant to be a present. When they cancel the food, they send u a text saying the food was DELIVERED. Totally confusing. Most of the time I get the message they cancelled my order from them THE NEXT DAY attached to an email about their customer service saying "how did we do?" One shef said she had to cancel my order because while I had ordered days before, they only told her about it last minute and she couldnt pull it together. I complained about this 4x to customer service with no response. Now I just tried calling the number advertised as Shefs customer service number and it doesnt work. The cooks are usually wonderful, the owners clearly dont care about their company because this system is set up badly, is frustrating and they are non responsive. I wish more responsible people would take over and make this business the truly great business it cud be.
Stupid customer service. The drivers drop off food at random addresses and don't have a tracking mechanism for you to coordinate when food is being delivered. On top customer service help line is only on sms who respond at their own sweet time. Absolutely ridiculous service don't order from here
Shef is a platform that connects customers with local chefs who specialize in homemade meals, providing an alternative to traditional dining options. The company emphasizes the convenience of having freshly prepared, home-cooked dishes delivered directly to consumers' doors. By facilitating a marketplace for local culinary talents, Shef enables chefs to showcase their unique recipes and cooking styles, while offering customers a diverse selection of meals that reflect their community's flavors. Targeting food enthusiasts and busy individuals seeking homemade options, Shef aims to enhance the dining experience by making it accessible and enjoyable from the comfort of home. Customers can explore a variety of cuisines, place orders, and support local chefs, thereby fostering a sense of community through food. With a user-friendly platform, Shef ensures that the process of discovering and enjoying homemade meals is straightforward and efficient.
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