Shef is a platform that connects customers with local chefs who specialize in homemade meals, providing an alternative to traditional dining options. The company emphasizes the convenience of having freshly prepared, home-cooked dishes delivered directly to consumers' doors. By facilitating a marketplace for local culinary talents, Shef enables chefs to showcase their unique recipes and cooking styles, while offering customers a diverse selection of meals that reflect their community's flavors. Targeting food enthusiasts and busy individuals seeking homemade options, Shef aims to enhance the dining experience by making it accessible and enjoyable from the comfort of home. Customers can explore a variety of cuisines, place orders, and support local chefs, thereby fostering a sense of community through food. With a user-friendly platform, Shef ensures that the process of discovering and enjoying homemade meals is straightforward and efficient.
Shef receives overwhelmingly negative feedback from customers, with many expressing frustration over unreliable service and poor customer support. Reviewers frequently report issues with incomplete orders, stating that they are charged for items that are never delivered.
The delivery service is often criticized for being late or misdelivering orders, leaving customers without their meals and unable to reach anyone for assistance. While some consumers appreciate the quality of the food, particularly noting that certain dishes are well-prepared and not overly salty, these positives are overshadowed by the systemic issues in order fulfillment and customer service. Many feel that the concept of Shef is promising but poorly executed, leading to a lack of trust in the service. Overall, the sentiment is largely negative, reflecting significant dissatisfaction among users.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.7 | 22 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2024.
| Month | Average | Reviews |
|---|---|---|
| May 24 | 1.0 | 2 |
| Jun 24 | — | 0 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 22 most recent reviews.
“Unreliable service - Ordered three items, delivered only one but charged for three”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.7 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | 1.5 out of 5 (poor) | 2.2 out of 5 (poor) | — | 22 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.1 out of 5 (fair) | 2.9 out of 5 (fair) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.4 out of 5 (good) | 4.0 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.4 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 |
Bottom line: Shef is #5 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 1.6).
22 reviews of Shef. Filter by what matters to you.
They don't answer a telephone they do not acknowledge an order My food was supposed to be delivered between 3:00 and 5:00 and it's already 6:30 and there's no sign of the food and no response from them. However, in their favor, they did deliver the food although a bit late and decided no to charge me.
I have had a few nice but overly expensive orders delivered. One time the driver misdelivered to the wrong address and a neighbor down the street was kind enough to bring me my food. One time they misdelivered and I was upset to have no food and no way to speak to customer service. I did send an email and they refunded me the next day. As the food gets more and more expensive (as well as how many chefs are sending frozen food, which shef encourages), it gets more difficult to justify ordering from them versus regular takeout/delivery from a restaurant. I’m no longer sure of the benefit.
I was excited to order from this website. The food looks amazing, and the variety is all across the board. But on receiving it I'm not impressed. The portions were small and the food while good was nothing interesting. For the price I'd expect either more food or better taste. And on top of that you have to plan your order a day ahead and you only get a 4 hour time window for delivery. In the future if I want cheaper food I'll make it myself, and for better food I'll go to a restaurant.
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Shef is a platform that connects customers with local chefs who specialize in homemade meals, providing an alternative to traditional dining options. The company emphasizes the convenience of having freshly prepared, home-cooked dishes delivered directly to consumers' doors. By facilitating a marketplace for local culinary talents, Shef enables chefs to showcase their unique recipes and cooking styles, while offering customers a diverse selection of meals that reflect their community's flavors. Targeting food enthusiasts and busy individuals seeking homemade options, Shef aims to enhance the dining experience by making it accessible and enjoyable from the comfort of home. Customers can explore a variety of cuisines, place orders, and support local chefs, thereby fostering a sense of community through food. With a user-friendly platform, Shef ensures that the process of discovering and enjoying homemade meals is straightforward and efficient.
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