Shef is a platform that connects customers with local chefs who specialize in homemade meals, providing an alternative to traditional dining options. The company emphasizes the convenience of having freshly prepared, home-cooked dishes delivered directly to consumers' doors. By facilitating a marketplace for local culinary talents, Shef enables chefs to showcase their unique recipes and cooking styles, while offering customers a diverse selection of meals that reflect their community's flavors. Targeting food enthusiasts and busy individuals seeking homemade options, Shef aims to enhance the dining experience by making it accessible and enjoyable from the comfort of home. Customers can explore a variety of cuisines, place orders, and support local chefs, thereby fostering a sense of community through food. With a user-friendly platform, Shef ensures that the process of discovering and enjoying homemade meals is straightforward and efficient.
Shef receives overwhelmingly negative feedback from customers, with many expressing frustration over unreliable service and poor customer support. Reviewers frequently report issues with incomplete orders, stating that they are charged for items that are never delivered.
The delivery service is often criticized for being late or misdelivering orders, leaving customers without their meals and unable to reach anyone for assistance. While some consumers appreciate the quality of the food, particularly noting that certain dishes are well-prepared and not overly salty, these positives are overshadowed by the systemic issues in order fulfillment and customer service. Many feel that the concept of Shef is promising but poorly executed, leading to a lack of trust in the service. Overall, the sentiment is largely negative, reflecting significant dissatisfaction among users.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.7 | 22 | 100% | — | ● Low |
Monthly average rating from reviews written by people · latest review Nov 2024.
| Month | Average | Reviews |
|---|---|---|
| May 24 | 1.0 | 2 |
| Jun 24 | — | 0 |
| Jul 24 | — | 0 |
| Aug 24 | — | 0 |
| Sep 24 | — | 0 |
| Oct 24 | — | 0 |
| Nov 24 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 22 most recent reviews.
“Unreliable service - Ordered three items, delivered only one but charged for three”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Food Delivery.
| Company | Overall | Legit | Service | Delivery | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 1.7 out of 5 (poor) | 100 out of 100 | 1.6 out of 5 (poor) | 1.5 out of 5 (poor) | 2.2 out of 5 (poor) | — | 22 |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.1 out of 5 (fair) | 2.9 out of 5 (fair) | — | 1,000 | |
| 4.4 out of 5 (good) | 100 out of 100 | 4.7 out of 5 (good) | 4.4 out of 5 (good) | 4.0 out of 5 (good) | — | 100 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.4 out of 5 (poor) | 2.1 out of 5 (poor) | −5% | 72 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 |
Bottom line: Shef is #5 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 1.6).
22 reviews of Shef. Filter by what matters to you.
Shef Murray cooked without much salt and that’s what my doctor ordered. And all 3 dishes were fabulous. I’ll be back for more! So very good!! Thanks Patsy Fleming
I absolutely love Shef, and am so grateful to be able to order homemade and delicious food from members of my local community. All of the food I have ordered so far has come exactly as planned and has been so delicious! I especially love that the cuisines of so many countries and regions are represented. I spent a couple of years living in South India and really miss the food. I have been able to get amazing South Indian dishes that I just can’t find in restaurants, even in a big city like Los Angeles. I highly recommend Shef - it’s a great service, the food is fantastic and a great value, and the mission and impact to the community is positive and inspiring!
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Shef is a platform that connects customers with local chefs who specialize in homemade meals, providing an alternative to traditional dining options. The company emphasizes the convenience of having freshly prepared, home-cooked dishes delivered directly to consumers' doors. By facilitating a marketplace for local culinary talents, Shef enables chefs to showcase their unique recipes and cooking styles, while offering customers a diverse selection of meals that reflect their community's flavors. Targeting food enthusiasts and busy individuals seeking homemade options, Shef aims to enhance the dining experience by making it accessible and enjoyable from the comfort of home. Customers can explore a variety of cuisines, place orders, and support local chefs, thereby fostering a sense of community through food. With a user-friendly platform, Shef ensures that the process of discovering and enjoying homemade meals is straightforward and efficient.
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