SilkFred is an online fashion retailer that specializes in offering unique women's clothing from over 500 independent brands. The company provides a diverse selection of styles, including dresses, jumpsuits, and tops, catering to various occasions, from everyday wear to special events. SilkFred aims to connect customers with distinctive fashion options that reflect individual style and preferences. Targeting fashion-conscious women, SilkFred’s platform allows shoppers to explore a wide range of products while supporting independent designers. The user-friendly website also features an AI-powered personal shopper named Fred, which assists customers in finding suitable fashion items based on their preferences. SilkFred is dedicated to providing a unique shopping experience that emphasizes quality, individuality, and accessibility in women's fashion.
SilkFred receives a mixed response from customers, with many praising the quality and uniqueness of their products, as well as the helpfulness of their customer service. Reviewers highlight the prompt delivery and satisfaction with items received, noting that the range of products is appealing.
However, significant complaints arise regarding the refund and return process, with numerous customers expressing frustration over delayed refunds and complicated return shipping fees. Some report issues with items not being delivered or receiving inadequate communication about their orders. While many appreciate the service provided, the challenges related to returns and refunds detract from the overall shopping experience. Overall, SilkFred has a blend of positive feedback and critical concerns, leading to a sentiment that leans slightly positive.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 160 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| May 25 | 3.5 | 26 |
| Jun 25 | 4.1 | 57 |
| Jul 25 | 3.1 | 17 |
| Aug 25 | 3.4 | 59 |
| Sep 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 160 most recent reviews.
“Great service”
“It’s impossible trying to make contact with you as email returns undeliverable”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.
| Company | Overall | Legit | Service | Delivery | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.6 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.4 out of 5 (fair) | 1.9 out of 5 (poor) | — | 160 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | — | +2% | 397 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.9 out of 5 (poor) | 1.5 out of 5 (poor) | +15% | 295 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | — | −3% | 125 | |
| 3.0 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | — | — | −20% | 100 |
Bottom line: SilkFred is #3 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 3.4).
160 reviews of SilkFred. Filter by what matters to you.
Bought a cheetah print dress from silkfred. Turns out to be low quality material and the fabric is separating along the seams. I do not recommend silkfred. Bad experience not worth your hard earned money.
Ordered a dress advertised as 100% cotton - the dress arrived, the lining was infact, not cotton and cheap polyester. Who wants a cotton summer dress with a hot sweaty polyester lining like this?! Item was returned and received by silk Fred on the 11th June & I’m still awaiting my refund on 5th July! I have to pay for the returns too, when it’s not as described… Won’t be shopping here again!
Shocking company. I had credit so bought a select to try on and only kept one. When I returned it they didn't refund me all my money. They said the credit wax spread across all items so only a few pounds have come off the dress I paid 60 pound for! On top of this, I then added up the cost of the items and they have charged me about 50 pounds extra! I am still waiting for them to contact me!
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 62% of recent reviews are 4–5★ and 34% are 1–2★.
I have tried to return a dress that is too big. I printed off the returns label at home and took it to the Evri drop off at my local Tesco Apparently, the barcode is not being read and I’ve no way of returning this item.
It has bits of cotton hanging off it everywhere you can tell it’s poorly made and it definitely isn’t too relaxed fit it is very small. It is awful. I will not be purchase them from yourselves ever again if this is the quality of your clothes. I’m disgusted that I have to pay to send something back that you have falsely advertised disgusting.
I made an order before I realised I hadn't changed my address, when I realised minutes after ordering I was looking for ways to contact silkfred, but there's no telephone number, can only use chat choosing from their prompts, when someone did come on line much later they emailed to say if the item hasn't been processed then they might be able to change it, if it has they can't do anything about it, no other advice or helpful suggestions. If my parcel go to the old address I won't get it, I will have lost my money. Also can't see a way in the app or online to change my address details. I am not happy with this service? Very poor
Ordered a dress which was actually nice but small for its size. I didn't realise that there was a time limit on returns and I ran out of time. I appreciate that this is my fault but if the dress had been a truer size then I would not have to return it.
Ordered 2 dresses, arrived quickly but did not look like the photos and very poor quality. Returned and received a confirmation over a month ago but no refund. Chased up to see where the refund was and was told it was being processed ‘that morning’ and I would receive a shall. No email and no refund received. Very poor customer service that customers have to chase for a refund. Feels very disingenuous. Update - now I’ve given a bad review the company have contacted Trustpilot saying they don’t recognise me as a customer despite the many emails I have from them confirming both the order, the web chats and the refund. Shocking!!
Ordered shoes … no confirmation invoice and therefore can’t track why shoes I have ordered and paid for haven’t arrived. I have tried to connect and no response. Not impressed so far.
I have sent several requests for someone to call me about returns and labels that I need printed as I can’t access them, but no one has responded and my time frame window to send back is closing
So disappointing! I’ve been waiting for a refund for over 3 weeks. Got an email to tell me it was being processed almost 3 weeks after an email telling me my returns had arrived. Have sent 3 on line messages and no response. Shockingly poor customer service. One order but needed to pay £1.99 x3 for returns. Will never order from this site again. No Other online retailers take over 3 weeks to refund Absolutely disgraceful service overall.
After applying for a return of the dress, I waited almost 3 weeks for a refund and paid an additional fee of 2.99 for a return that no one wrote anywhere is a rip-off
After returning the items and seeing them processed on 14th/15th May I had still not received my refund by 4th June so I emailed requesting they pay me as I had waited long enough. Miraculously they said they had processed my refund that morning!!! I finally received the money to my account on 6th June but was very disappointed to see they had deducted 3x £2.99 for postage. That’s £2.99 for each item returned not per parcel which I consider excessive and unfair. Due to the time it took to pay me and the amount they charged for postage I am sorry to say I will not be using this company again and would not recommend them to others.
Still waiting for refund 3 weeks after return Do not adhere to there own refund policy Poor quality items that are sized far too small. How much money are you making on holding onto customers money after supplying poor quality items Order number was 10865994 Will never order again and advise everyone else to avoid This is in breach of the law as stated on the CAB website The seller has to pay you the refund within 14 days. The 14 days start the day after they receive proof you posted the item or they receive the item – whichever happens first.
As with other reviews, if you purchase and are happy with your item Silk Fred are great. However, as expressed in previous reviews they DO NOT follow their own refund guidelines. I have contacted them twice and had no response other than automated on my outstanding refund of beyond their stated 14 day policy, thus I am now posting on here. Buyer beware- I'll not be purchasing again from them.
Review on behalf of my girlfriend. I ordered some boots from this retailer which arrived in a battered box. When I opened the box the boots were in good condition, however were too big. I tried these on upstairs in a carpeted area, walking from one bedroom to the other to check the fit. I decided to return them and was intending the order the smaller size. After a week and a half I received the boots back and the box was even more battered. I checked my account and had a notification about my return - they had decided they were not authorising my return as the boots were not in a re-sellable condition as there was a mark on the side (the boots were in the exact condition I received them in). I raised this with SilkFred and after a long wait they decided to agree with the brand saying that I didn’t mention the mark - why would I when the mark was barely perceivable. Effectively calling me a lair and insinuating I had made the mark. They were also patronising, telling me to try boots on in a carpeted area in future. I will not be buying anything else from this dodgy retailer who I feel are out for all they can steal from their customers. I’ll be spending my money on quality products with reputable companies in future. Edit following a response from the retailer: they’ve just been calling me a liar saying the item wouldn’t have passed a quality check when they were returned in the same condition I received them. Don’t use this company, spend your money on quality products from a reputable company
Nothing resolved yet. Still awaiting a response
Item not delivered and no email to say it’s ever been dispatched. Received email yesterday asking me how they had done. This prompted me to look at my log in as had still not received dispatch email after 4 weeks. Login says it’s been delivered! Policy states I need to complete form Within 28 days of dispatch if items not received. I wasn’t notified of any dispatch so could not have done this. It’s impossible trying to make contact with you as email returns undeliverable. Chat is automated and I can only pick certain options. This is starting to look like a scam. Where is my order?
SilkFred is an online fashion retailer that specializes in offering unique women's clothing from over 500 independent brands. The company provides a diverse selection of styles, including dresses, jumpsuits, and tops, catering to various occasions, from everyday wear to special events. SilkFred aims to connect customers with distinctive fashion options that reflect individual style and preferences. Targeting fashion-conscious women, SilkFred’s platform allows shoppers to explore a wide range of products while supporting independent designers. The user-friendly website also features an AI-powered personal shopper named Fred, which assists customers in finding suitable fashion items based on their preferences. SilkFred is dedicated to providing a unique shopping experience that emphasizes quality, individuality, and accessibility in women's fashion.
This profile hasn't been claimed by the business owner.
