If you have a problem their team is there to help you
Your customer team Helen was very helpful

SilkFred is an online fashion retailer that specializes in offering unique women's clothing from over 500 independent brands. The company provides a diverse selection of styles, including dresses, jumpsuits, and tops, catering to various occasions, from everyday wear to special events. SilkFred aims to connect customers with distinctive fashion options that reflect individual style and preferences. Targeting fashion-conscious women, SilkFred’s platform allows shoppers to explore a wide range of products while supporting independent designers. The user-friendly website also features an AI-powered personal shopper named Fred, which assists customers in finding suitable fashion items based on their preferences. SilkFred is dedicated to providing a unique shopping experience that emphasizes quality, individuality, and accessibility in women's fashion.
SilkFred receives a mixed response from customers, with many praising the quality and uniqueness of their products, as well as the helpfulness of their customer service. Reviewers highlight the prompt delivery and satisfaction with items received, noting that the range of products is appealing.
However, significant complaints arise regarding the refund and return process, with numerous customers expressing frustration over delayed refunds and complicated return shipping fees. Some report issues with items not being delivered or receiving inadequate communication about their orders. While many appreciate the service provided, the challenges related to returns and refunds detract from the overall shopping experience. Overall, SilkFred has a blend of positive feedback and critical concerns, leading to a sentiment that leans slightly positive.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 160 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| May 25 | 3.5 | 26 |
| Jun 25 | 4.1 | 57 |
| Jul 25 | 3.1 | 17 |
| Aug 25 | 3.4 | 59 |
| Sep 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 160 most recent reviews.
“Great service”
“It’s impossible trying to make contact with you as email returns undeliverable”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.
| Company | Overall | Legit | Service | Delivery | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 3.6 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.4 out of 5 (fair) | 1.9 out of 5 (poor) | — | 160 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | — | +2% | 397 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.9 out of 5 (poor) | 1.5 out of 5 (poor) | +15% | 295 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | — | −3% | 125 | |
| 3.0 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | — | — | −20% | 100 |
Bottom line: SilkFred is #3 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 3.4).
160 reviews of SilkFred. Filter by what matters to you.
Your customer team Helen was very helpful
I had a problem with an order…incorrect item sent to me. I contacted customer services and liaised with Helen. She was amazing! She kept in contact with me and resolved the problem very quickly. Thank you Helen! I purchase a lot from Silk Fred and find the quality and service first class. Their customer service, should you require it, is superb.
Great Customer Service, I had trouble with an order not arrive and I had updated every day on where they were up to in sorting the query. Was really nice to know that they care so much about their customers and was reassuring know that they were doing everything they could to resolve the issue. Definitely recommend buying from Silkfred
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Polarized pattern: few middle ratings. 62% of recent reviews are 4–5★ and 34% are 1–2★.
I think service is good that got straight back to me when I asked question
I appreciate your quick response to my query and dealing with the problem without hesitation. I can fully recommend this service. Kind regards Jean
I encountered a small problem with my hatinator/fascinator hat and it was sorted immediately and efficiently. There was a unique personal touch from Helen, who couldn’t do enough to help. I would wholeheartedly recommend this company.
I ordered 2 of the same dresses by mistake - contacted customer service and they replied within 20 minutes, totally understood the issue without needing clarification and going through the arduous process some others make you do, and tried to cancel the dress. As they use independent designers, unfortunately 2 dresses showed up (the letty tie shoulder midaxi dress is fabulous btw) and I had a text the next day saying they had already processed a refund! From start to finish, super efficient, pre-emptive, friendly and accommodating. I’ve had such a good experience I would not hesitate to use again, and will recommend to my friends
The fastest delivery. And i like what i brought.
Thr company has excellent customer service. Really helped me and very quick response
Easy to navigate website. Prompt delivery. Easy returns, even when returns go astray in the courier system they are happy to help.
Arrived very quickly . Dress was as described and great value for money
I can't praise this Company enough. Not only are the clothes beautiful the recent customer service i experienced was second to none. Helen was an absolute star, professional, helpful and very responsive. Silk Fred will be my new go to Company and I can't recommend them enough. If I could I would have given them more stars.
I have been a Customer of SILKFRED for many years and will remain so for many more. Special Thanks go to TAMSIN of Customer Service, she makes every tiny "issue" look like a piece of cake. Nothing is too much of a hassle for her. I needed to return items from the EU (my own fault), and she couldn't have been more helpful. My local Post Office was a nightmare, but Tamsin refunded me everything in a jiffee, absolutely professional and Customer-orientated. Their dresses are so precious and gorgeous, if You are a woman of Style, do not look anywhere else. Quality is amazing and sizes spot-on. Thank You so much, Silkfred, and especially TAMSIN, for letting me wear Your wonderful stuff and being so patient with me 🙏🫶
Very quick and efficient customer service.
Great product and service
My enquiry was delt with quickly and with no problem whatsoever. Very courteous reply.
I ordered two items and one arrived before the other . I wasn’t sure so I emailed silk Fred to ask and they got back to me very quickly and on that day the other item arrived ! The clothes are lovely and the customer service was great. Thank you
SilkFred is an online fashion retailer that specializes in offering unique women's clothing from over 500 independent brands. The company provides a diverse selection of styles, including dresses, jumpsuits, and tops, catering to various occasions, from everyday wear to special events. SilkFred aims to connect customers with distinctive fashion options that reflect individual style and preferences. Targeting fashion-conscious women, SilkFred’s platform allows shoppers to explore a wide range of products while supporting independent designers. The user-friendly website also features an AI-powered personal shopper named Fred, which assists customers in finding suitable fashion items based on their preferences. SilkFred is dedicated to providing a unique shopping experience that emphasizes quality, individuality, and accessibility in women's fashion.
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