SilkFred is an online fashion retailer that specializes in offering unique women's clothing from over 500 independent brands. The company provides a diverse selection of styles, including dresses, jumpsuits, and tops, catering to various occasions, from everyday wear to special events. SilkFred aims to connect customers with distinctive fashion options that reflect individual style and preferences. Targeting fashion-conscious women, SilkFred’s platform allows shoppers to explore a wide range of products while supporting independent designers. The user-friendly website also features an AI-powered personal shopper named Fred, which assists customers in finding suitable fashion items based on their preferences. SilkFred is dedicated to providing a unique shopping experience that emphasizes quality, individuality, and accessibility in women's fashion.
SilkFred receives a mixed response from customers, with many praising the quality and uniqueness of their products, as well as the helpfulness of their customer service. Reviewers highlight the prompt delivery and satisfaction with items received, noting that the range of products is appealing.
However, significant complaints arise regarding the refund and return process, with numerous customers expressing frustration over delayed refunds and complicated return shipping fees. Some report issues with items not being delivered or receiving inadequate communication about their orders. While many appreciate the service provided, the challenges related to returns and refunds detract from the overall shopping experience. Overall, SilkFred has a blend of positive feedback and critical concerns, leading to a sentiment that leans slightly positive.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.6 | 160 | 100% | -0.6 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| May 25 | 3.5 | 26 |
| Jun 25 | 4.1 | 57 |
| Jul 25 | 3.1 | 17 |
| Aug 25 | 3.4 | 59 |
| Sep 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 160 most recent reviews.
“Great service”
“It’s impossible trying to make contact with you as email returns undeliverable”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.
| Company | Overall | Legit | Service | Delivery | Refunds | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.6 out of 5 (good) | 100 out of 100 | 4.3 out of 5 (good) | 3.4 out of 5 (fair) | 1.9 out of 5 (poor) | — | 160 |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | — | +2% | 397 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.9 out of 5 (poor) | 1.9 out of 5 (poor) | 1.5 out of 5 (poor) | +15% | 295 | |
| 4.9 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | 4.9 out of 5 (good) | — | −3% | 125 | |
| 3.0 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | — | — | −20% | 100 |
Bottom line: SilkFred is #3 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 3.4).
160 reviews of SilkFred. Filter by what matters to you.
The selection is great but you have to pay for the postage for each brand (or shop they come from) separately. It's more cost effective to go and look on that specific brand website and buy direct from there as you usually get first time sign up discounts.
I bought a dress and it did not fit correctly so I have returned it and have requested a refund. The refund process takes a long time - this should not be the case in 2025. It took around a week for them to acknowledge receipt and I have to wait over two more weeks to be refunded. So I won't get my refund for almost a month. In comparison with other online retail stores - this is not good - considering purchasing the outfit is the only way you can try it on. I will never shop again with this company - returning items is a pain.
The clothes are lovely, but both times I've returned something I've had to chase for a refund. I do wonder what would happen if I didn't do this! Realised it had been 20 working days since they received it this morning, and strangely when I contacted them the refund had been processed that morning. Come on Silkfred, people shouldn't need to chase you for money. Lets an otherwise great company down
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Polarized pattern: few middle ratings. 62% of recent reviews are 4–5★ and 34% are 1–2★.
Postage charges it cost me £10 for an order over which was over £100 & to return 2 items
SilkFred is an online fashion retailer that specializes in offering unique women's clothing from over 500 independent brands. The company provides a diverse selection of styles, including dresses, jumpsuits, and tops, catering to various occasions, from everyday wear to special events. SilkFred aims to connect customers with distinctive fashion options that reflect individual style and preferences. Targeting fashion-conscious women, SilkFred’s platform allows shoppers to explore a wide range of products while supporting independent designers. The user-friendly website also features an AI-powered personal shopper named Fred, which assists customers in finding suitable fashion items based on their preferences. SilkFred is dedicated to providing a unique shopping experience that emphasizes quality, individuality, and accessibility in women's fashion.
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