Silvert's Adaptive Clothing & Footwear Reviews (Apr 2025): Is It Legit? Trust Score 1.8/5 from 15 Reviews | CrowdTrust

Where the score comes from

Each source counts by its number of reviews. Only reviews written by people are scored.

Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source	Rating	Reviews	Weight	6-mo	Fake risk
Trustpilot Imported Trustpilot reviews	1.8	15	100%		● Low

1.8 / 5 overall

=

15 reviews across 1 scored source

How fake risk works ⓘ

Reputation trend

Monthly average rating from reviews written by people · latest review Apr 2025.

Last 3 months: 1.0
12-month avg: 1.6
All-time: 1.8
Category avg: 4.0

Monthly averageCategory average

How it compares

Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.

Overall rating and review count for this company and similar companies
Company	Overall	Legit	Service	Delivery	Refunds	Trend	Reviews
Silvert's Adaptive Clothing & FootwearThis company	1.8 out of 5 (poor)	100 out of 100	2.0 out of 5 (poor)	1.6 out of 5 (poor)	1.2 out of 5 (poor)	—	15
Etsy	1.3 out of 5 (poor)	100 out of 100	1.2 out of 5 (poor)	1.2 out of 5 (poor)	1.1 out of 5 (poor)	—	1,000
Michaels Stores	2.9 out of 5 (fair)	100 out of 100	2.5 out of 5 (poor)	1.3 out of 5 (poor)	1.1 out of 5 (poor)	+4%	1,000
Red Run	4.9 out of 5 (good)	100 out of 100	5.0 out of 5 (good)	4.9 out of 5 (good)	—	+2%	397
BARCA Stores	2.6 out of 5 (poor)	100 out of 100	2.2 out of 5 (poor)	2.7 out of 5 (poor)	1.1 out of 5 (poor)	+12%	368

Bottom line: Silvert's Adaptive Clothing & Footwear is #4 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 1.6).

1 review

Apr 12, 2025

Featured

Horrible return policy

Horrible return policy, returned shoes weeks ago and still haven't received my refund. Plus they charge way to much to return the shoes

1 review

Jan 14, 2025

Featured

Shipping and customer service is…

Shipping and customer service is horrible. Months to get product … they are clueless.

Marie-Claude Breton

1 review

Jan 8, 2025

Featured

DO NOT ORDER IF YOU ARE CANADIAN

I placed a $387 order with Silverts from Canada on November 19, 2024 and I have yet to receive my order. On Dec 4, I received an email stating order has been shipped. On Dec 17, I tracked my order and UPS tracking showed In Warehouse, Port Reading, NJ since Dec 13. I emailed customer service asking if they could follow-up with UPS to inquire why order seems to be stuck in their NJ warehouse. Their answer was “UPS delivery date shows Dec 25 but since it’s closed it will be delivered Dec 26”. Yet UPS continues to show In Warehouse, Port Reading, NJ - Dec 13, 2024. Now delivery date has changed to Jan 7 however, still no delivery and UPS continues to show In Warehouse, Port Reading, NJ since Dec 13. No movement whatsoever. An employee at my mom’s long term care facility told me she ordered socks for her mom last summer and received her order in November. If your are Canadian, DO NOT ORDER FROM SILVERTS. Delays are unacceptably long and their customer service is nonexistent.

1 review

Jan 3, 2025

Featured

Ordered ~$250 worth of clothing for my…

Ordered ~$250 worth of clothing for my mom for Christmas on December 4th. The website stated that Canadian orders for over $200 was free shipping. It's now January 3 and we still haven't received anything and we were charged for shipping. A call to them said that the merchandise just got over the border and will take another 7 days to arrive. It's understood Canada Post really screwed up Xmas shipping but still.... They will not refund the shipping but will supply a gift card. Since we won't ever order from this supplier again, that won't work. Don't do any online ordering from Canada from this company!!

1 review

Nov 15, 2024

Don't Place An Online Order From Canada

For some reason they ship via UPS in the states and it changes to Canada Post when it crosses the border. It took 3 weeks to get an estimated delivery date. Now that Canada Post is on strike I don't know when I'll get my order. I contacted them and asked about new orders. UPS will hold new orders until the strike is over. If the strike goes on for months, your order will be held for months. What a joke! Update: I placed an order with Geri Fashions out of Oakville Ontario. If you are ordering from Canada I highly recommend Geri. Customer service was outstanding and they delivered on time.

1 review

Oct 15, 2024

À eviter

J'ai acheté le 2 septembre 2024 3 paires de bas anti dérapant pour ma mère de 97 ans. Le 18 septembre le co'is a été retourné faute d'étiquette pour UPS. Le 18 sept il est renvoyé et voilà que le 24 septembre en Ohio il est retourné à Silverts qui ont encaissé ma transaction à titre de colis reçu ! Ce colis devait parvenir au Québec, Canada et mon adresse était bel et bien mentionnée. Depuis 3 demandes de remboursements je n'ai aucune réponse du centre d'aide de la Cie. Compagnie à éviter.

1 review

Sep 2, 2024

Quality, Style, and Compassion

I was asked by my elderly uncle's assisted living residence to consider buying some clothes for him as he was at the stage where it was difficult to change him. Only Silverts had the style of fleece track pants and polo shirts that he always wore. I felt that changing his wardrobe to cheap, synthetic, rough generic clothes would just remind him of his limited time, and wouldn't be comfortable. I ordered a couple of outfits that night with regular 2-week shipping but the next day I received a call saying he took a downturn for the worse and had maybe 2 weeks to live. I phoned Customer Service to try to pay for Rush shipping but it had been packed and was just waiting for pickup. She kindly kept apologizing and offering her condolences about my uncle. A few days later the order arrived expedited across the border from southwest to northeast North America. My uncle was happy and excited when he saw the clothes and he wore them until he passed a little over a week later. Silvert's quality merchandise plus compassion and care for their customers is admirable and highly appreciated. (This review is delayed because I've been dealing with delayed official documents, red tape etc associated with Estates.)

1 review

Jul 26, 2023

RIP OFF Terrible return policy

Terrible return policy. You have to pay for the return label plus they do not credit the original shipping charges, which customer service person did not make clear. You end up losing $20 on any returned item, which in this case was for an 80 year old. Customer service agent was of no help.

1 review

Mar 8, 2023

Poor customer service and not to be…

Poor customer service and not to be trusted:(

1 review

Feb 1, 2023

Beware of return policy!

Never again! Returns end up costing you 9.95$ for a shipping label which is clear in their policy. What’s not clear is that they also deduct the original shipping charges so you end up paying 20$ for a return. Their refund was quick that I give them.

1 review

Feb 11, 2022

Poor quality

Poor quality. Stitching on hems and seems comes out despite careful laundering and gentle wear

1 review

Jun 5, 2021

Poor Customer Service

The post surgery shirts I bought were bulky and heavy on the patient. I am extremely disappointed in their return policy that states 100% satisfaction guaranteed. It states the customer shipping will not be refunded, which is acceptable. If they stand behind their products 100%, they shouldn’t also expect me to pay the return shipping too. $9.95 return shipping, I won’t buy from them again.

1 review

Feb 16, 2021

Not Canadian anymore and now poor service

I have successfully ordered from Silverts several times in the past. Recently though they have moved operations to the US and purchases are now charged in $US, even though the site shows $CDN. I had a return and was refunded about $20 less than what I paid. A shipping charge of $9.95 plus about $10 less not specified. Customer service was particularly unhelpful as the girl could not correctly read the return invoice. I don’t know if it was an exchange rate difference, or an exchange fee from the credit card company or what. Well, in the meantime I have found other Canadian companies that sell adaptive clothing at better prices and won’t order from them again. Silly, really, as it would have been easy to rectify the problem.

1 review

Jul 12, 2018

In a word

In a word: mediocre!

1 review

Jul 12, 2018

Excellent Customer Service

With all my orders, the staff was very helpful. Will continue to order through them. Ordering on-line was made very easy to do.