SKIMS is a solutions-oriented brand that specializes in creating innovative underwear, loungewear, and shapewear designed to meet the diverse needs of its customers. The company focuses on providing high-quality, functional clothing that emphasizes comfort and inclusivity. With a commitment to redefining traditional apparel, SKIMS offers a variety of products, including sports bras, tops, leggings, and signature tees. Targeting a wide range of consumers, SKIMS aims to cater to individuals seeking stylish and functional clothing solutions that enhance their everyday experience. The brand's emphasis on body positivity and inclusivity resonates with a diverse customer base, making it a popular choice for those looking for comfortable and contemporary apparel options. By prioritizing innovative designs and high-quality materials, SKIMS positions itself as a leader in the next generation of clothing and shapewear.
Consumers express a mix of satisfaction and frustration with SKIMS. Many reviewers praise the quality and fit of the products, highlighting the easy online ordering process and quick delivery.
Comments like "the website is easily navigable" and "the bras fit and look perfect" reflect a positive shopping experience. However, a significant number of customers voice concerns about customer service and return processes, with complaints about sizing discrepancies and difficulties in obtaining refunds. One reviewer mentions receiving a bra that was "2 to 3 sizes smaller" than expected, while others report issues with refunds not being processed as promised. Despite these challenges, the overall sentiment leans slightly positive, with many expressing a strong love for the brand and its products.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.3 | 160 | 100% | +1.0 | ● Low |
Monthly average rating from reviews written by people · latest review Sep 2025.
| Month | Average | Reviews |
|---|---|---|
| Jun 25 | 2.8 | 83 |
| Jul 25 | 3.6 | 17 |
| Aug 25 | 3.9 | 59 |
| Sep 25 | 5.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 160 most recent reviews.
“I was happy with the easy online ordering and quick delivery”
“I bought an item on line went to the store and replaced item with bigger size”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Clothing Stores.
| Company | Overall | Legit | Quality | Delivery | Service | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 3.3 out of 5 (fair) | 100 out of 100 | 3.5 out of 5 (good) | 3.6 out of 5 (good) | 2.2 out of 5 (poor) | — | 160 |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | +2% | 397 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.9 out of 5 (poor) | 1.9 out of 5 (poor) | +15% | 295 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 4.9 out of 5 (good) | 5.0 out of 5 (good) | −3% | 125 | |
| 3.0 out of 5 (fair) | 100 out of 100 | — | — | 2.7 out of 5 (poor) | −20% | 100 |
Bottom line: SKIMS is #3 of 5 on overall rating in this group. On service, Red Run scores higher (5.0 vs 2.2).
160 reviews of SKIMS. Filter by what matters to you.
SCAM - I’ve been trying to get a refund for weeks for customs they made ME pay and SKIMS support is a nightmare. I provided everything they asked for, including proof of payment from DHL, yet they keep closing the ticket and ignoring follow-ups. I’ve emailed multiple times and all I get is silence or the same generic reply. Totally unacceptable for a brand of this size. Feels like a scam – be warned.
Awful company to deal with, will never buy from them again. No refund, no replies or response to numerous emails. Do not buy from this company. Still waiting for my £80 !
Terrible quality . Cheap fabric . Paid for delivery , long waiting 16 days , in the end they sent in a bag like a rag , the whole bra is wrinkled . For the return I was deducted 13,5€ + return delivery I also pay for my own account 8€ and here too 10€ !!!! Ordered for 62€ will only return 48,50 € . I spent money , nerves and time !!
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Polarized pattern: few middle ratings. 54% of recent reviews are 4–5★ and 42% are 1–2★.
I’m honestly very disappointed with your service. I returned my order weeks ago and still haven’t received my refund. I’ve sent multiple messages and emails with no reply at all. This is unacceptable for a company of your size.
As some others have mentioned, I have previously bought from here and all have been fine. This includes a return which they handled well. This time round it’s a different story. Royal Mail have delivered it. I have got no confirmation email. So I reached out to them. They said to wait. I’ve waited and nothing. The customer service team said to get back in touch. Which I have and absolutely no response. It’s like they have gone all radio silent. Someone else said on here, it’s like they do so much and give up, hoping that you would too.
I’ve ordered here many times and was always satisfied, but my most recent experience was really disappointing. I tried to return an order from the Netherlands, but the return kept getting sent back to my home because the provided address was incorrect. I tried again, but the same thing happened. I’ve contacted customer service twice and have been waiting over two weeks for a response. In the meantime, I’m stuck with clothes in the wrong size and no one seems to be available to help. Really unfortunate, as I used to be a fan – but this has been a very frustrating experience
This company has got to be the worst company I have ever tried to get a refund from. This is the second time round (never again) they have done this, I sent the goods back and after hearing nothing chased up my refund, they replied with sorry we haven't had the goods back. I sent a POD screenshot including a picture of the package in their warehouse and they still said this wasn't enough. I think they hope at certain percentage of people will either not chase up their returns, not have proof of delivery or give up when they keep hitting a brick wall with them. It reeks of a scam to me, never again - buyers beware
I ordered 3 items 2 items did not fit International returns (I’m in the UK) link did not work for a few days Eventually got a label for Royal Mail delivery They suggested putting it in the post box but thank goodness my husband suggested getting proof of postage Many emails later & no response nor refund Read on a forum to “live chat” as Skims don’t reply to emails As soon as I uploaded my proof of return & proof of delivery, I received a refund All other emails had been ignored Please note that I have also been charged 20p a txt for the live chat as international If you live in the UK & want to buy Skims, please don’t order directly as if you wish to return something, it is not straightforward
Just a friendly reminder to European buyers: DON’T order anything from skims website. The service is terrible and you’ll have troubles being reimbursed if something doesn’t fit (which will be common since their product measurements are all wrong and usually small). Just don’t trust this company. We have similar products from European companies and you’ll be far more protected in your consumer rights. My order didn’t arrive correctly and the one that did arrive, the fitting was all wrong. Went through all the steps for the reimbursement, just like indicated in skims website and never got reimbursed:/
I ordered from Portugal, and some of the products were not fitted. So, I decided to use the prepaid option from the brand for my comfort. It's been three weeks, and they still don't understand that the drop-off points here don't accept the label they sent, as this company doesn't exist in Portugal. They sent the points locator, which is not working. Then, they listed the points where some of them don't exist. They then said I should travel around the city and hope that someone will accept it. They claim it's a fault in the staff training, so I should escalate it to the manager. In minor points in Portugal, it's like a joke. I decided to pay for another package myself, but I now expect more trouble with them accepting the return, as it's after the 14-day period. Lost a tremendous amount of time and was treated like it's my fault that I can't send it. I don't recommend ordering anything from them.
Incredibly disappointed with the service and £130 down! I sent my returns back nearly 1 month go and have not received a refund. I then sent an email to enquire what has happened and received no contact from them. I have sent a further email with still no reply. I then went to track my returns and it advised me that I am out of the returns window ! (Because I had already sent it back a month ago!) absolutely shocking service and now down £130. If you want to purchase any skims products (which are way overpriced) I’d advise to do so through a separate seller. Shocking
Worst customer service I have ever experienced. Bought a couple of products which were in sale, it wasn’t made clear in my purchase journey that I wouldn’t be able to return sale. Additionally, in the uk it’s against the law to not allow returns. Messaged them, heard absolutely nothing. Returned the other half of the order, to be billed £7 return fee which was crazy considering the cost of goods. Still haven’t even heard about my refund. Terrible company won’t ever buy from them again.
Bad bad bad bad bad
What an awful company. Used Clearpay which I hoped would help. Didn’t. I have evidence of them receiving goods back. No acknowledgement whatsoever. They require screenshots of conversations. Despite Royal Mail tracking. Ckearpay hit a wall! I am OAP. Highway robbers!,,,Maybe Kims SKIMS NEEDS IT.
I didn't receive the package
This has been the most painful return process ever. They gave me a non-functioning return label, which took me 2 days and 3 post locations rejecting my package to find out (the third finally was able to explain the error). Then every time I emailed, I got an automatic answer from their AI since it flagged the word "return" in my emails, but once you get an automatic answer your email doesn't get pushed through to a person anymore - so had to email several times to finally get to a human for a new and functioning label. Now I emailed again to see if they received my return yet (its been a while), and again got this automatic answer saying I can 'follow my return at this link', but the link only takes me to a page where I can reselect my items to return, no way to get information on my return in process. It has just been such a nightmare, products are 1000% not worth the headache.
Habe meine Bestellung nicht bekommen. Nach 4 Mails und 3 Tagen endlich die Antwort: ich soll warten und sie melden sich nach 3 Tagen. Leider hat sich niemand gemeldet, ich habe wieder mehrere Mails gesendet aber keine Antwort! Das Kundenservice ist katastrophal!
SKIMS is a solutions-oriented brand that specializes in creating innovative underwear, loungewear, and shapewear designed to meet the diverse needs of its customers. The company focuses on providing high-quality, functional clothing that emphasizes comfort and inclusivity. With a commitment to redefining traditional apparel, SKIMS offers a variety of products, including sports bras, tops, leggings, and signature tees. Targeting a wide range of consumers, SKIMS aims to cater to individuals seeking stylish and functional clothing solutions that enhance their everyday experience. The brand's emphasis on body positivity and inclusivity resonates with a diverse customer base, making it a popular choice for those looking for comfortable and contemporary apparel options. By prioritizing innovative designs and high-quality materials, SKIMS positions itself as a leader in the next generation of clothing and shapewear.
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