Sküma Water is a company dedicated to transforming ordinary tap water into personalized, mineral-rich hydration solutions. Through their innovative MY™ Station, customers can create customized hydration profiles tailored to their wellness needs, promoting focus, recovery, and resilience. The company’s focus on science-backed formulations ensures that each product supports a health-conscious lifestyle while eliminating the need for plastic packaging.
Targeting wellness-focused individuals, Sküma Water offers a range of products, including various mineral bases designed for different hydration profiles. Their offerings cater to a diverse customer base looking to enhance their daily hydration experience with clean, intelligent solutions. By promoting sustainability and health, Sküma Water positions itself as a leader in the personalized hydration market.
Sküma Water receives high praise for its innovative water filtration system, with many customers highlighting the great taste and purity of the water produced. Reviewers frequently commend the efficiency of the Sküma machine and the responsive customer service, noting quick resolutions to issues.
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However, some users express concerns about the hot water temperature, stating it is insufficient for making tea or coffee. Additionally, a few customers report technical problems with their units and difficulties with product support, indicating a need for improvement in these areas. Despite these criticisms, the overall sentiment remains overwhelmingly positive, with many consumers expressing satisfaction and recommending the product for its quality and effectiveness.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.6
570
100%
-0.1
● Low
4.6 / 5 overall
=
570 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
4.5▼ 0.1
12-month avg
4.6
All-time
4.6
Category avg
4.1
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
4.7
38
Sep 24
4.5
23
Oct 24
3.9
11
Nov 24
4.3
21
Dec 24
4.7
25
Jan 25
4.7
32
Feb 25
4.8
26
Mar 25
4.4
27
Apr 25
4.6
29
May 25
4.8
44
Jun 25
4.4
36
Jul 25
4.1
16
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 455 positive reviews
Customer service32%
147 mentions
Easy to use24%
107 mentions
Fast & efficient13%
60 mentions
Delivery9%
39 mentions
“They responded swiftly with the issues regarding the unit, took it back and sorted it, returned it within a week”
On “Customer service” · Jul 15, 2025
Top complaintsof 33 negative reviews
Customer service55%
18 mentions
Refund39%
13 mentions
Returns21%
7 mentions
Response time21%
7 mentions
“Three years extended product and customer service warranty and completely ignored for 6 months when dealing diedtly w...”
On “Customer service” · Jul 17, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
Overall rating and review count for this company and similar companies
Not fit for purpose depending on your water type. Three years extended product and customer service warranty and completely ignored for 6 months when dealing diedtly with the CEO. £600 out of pocket... See more
This is the third review I have written for Skuma. I had various difficulties with my machine. On my previous trust pilot review, I stated that the company and I were working together to find an outco... See more
I do like my machine but there are some things I don’t like. It can be a lot of work at times. I dread doing the cleaning bit, the worst of it being getting the filter out of the machine. I’m 76 an... See more
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Not fit for purpose depending on your water type. Three years extended product and customer service warranty and completely ignored for 6 months when dealing diedtly with the CEO. £600 out of pocket with a product that worked for a total of 2 months of a 8 month period.
This is the third review I have written for Skuma. I had various difficulties with my machine. On my previous trust pilot review, I stated that the company and I were working together to find an outcome that worked for us both. This has now happened and we have agreed a solution we are both satisfied with, which is why I have given a 5 star rating.
I do like my machine but there are some things I don’t like. It can be a lot of work at times. I dread doing the cleaning bit, the worst of it being getting the filter out of the machine. I’m 76 and I haven’t got the strength to do this. In order to get enough strength I have to put the machine on the floor and put 100% of my strength into it. It’s probably ok if you’re a young fit male.
The water isn’t really hot enough for tea but saying that it does make a decent cup.
I’m not sure the filter lasts a year, especially if you are a family. I changed mine after about eight months and I live on my own.
The infusions can work out expensive but since using the machine I hardly ever have cramp issues.
It’s nice to get rid of my kettle.
Filling the machine is a bit of a nuisance every day and because I’m in a very hard water area I waste an awful lot of water down the sink (I don’t have a garden). I paid extra for a tube to take the extra water straight into the sink (very overpriced). The downside of this is that the water removed from the machine is so bad that it stains the sink! Thanks Thames Water.
When I’ve had problems Skuma have done their best to help me, I just don’t want the problems. I’m wondering if a new machine will be coming onto the market with some of these things ironed out.
So, although these are a lot of negatives I do like my machine and wouldn’t be without it. It just needs improvements.
I had an issue with my skuma device not producing any waste water, I contacted the customer service department and was put in contact with Ashwin, this was probably the best customer service I’ve received with quick reply’s over a weekend and clear instructions on what to do, Ashwin organised a location for my device to get collected for fixing. Very professional and helpful service 10/10
Willing to update based on how Skuma deals with this...
I bought my Skuma unit in October 2024 and genuinely wanted to love it. But what followed has been repeated technical issues, broken promises, and a lack of proper aftercare.
In January 2025, the unit began randomly dispensing water by itself, causing multiple mini floods in my kitchen. It also changed temperature settings on its own. Skuma advised I return the unit for repair — but oddly the issues stopped for a while, so I held off.
Then in June 2025, things went downhill again:
On the 27th, it over-dispensed water, flooding my kitchen again.
It started dripping water long after dispensing.
The mineral setting switched off by itself as soon as I pressed the button.
When I requested 500ml, it only gave 400ml — likely due to a leak, which I recorded and sent to Skuma.
My infusion kits were being consumed way too fast — one ran out after just a few days, indicating yet another malfunction.
In addition, I was promised free pre-shots in December 2024. I chased this in January 2025 via email, only for the same Skuma agent who made the promise to ask me, “Who told you that?” — I had to remind them that they did.
They claimed they’d include the pre-shots in my next subscription order — but they never arrived. I chased them up again, but nothing came. Now, after all these months, I’m told Skuma no longer manufactures pre-shots.
Eventually — and only after I reminded them again recently — they offered three infusion kits as a gesture. But that doesn't reflect the actual loss and inconvenience I’ve faced:
They already owed me the pre-shots.
I lost two infusion kits due to machine faults.
I’ve had months of inconvenience, including now, in the middle of a heatwave, where I’m without the unit as it’s away for repair — I’m reluctant to drink bottled water, so staying hydrated has become unnecessarily difficult.
To make things worse, Skuma gives out free branded water bottles in exchange for positive Trustpilot reviews — I received one. While clever, this feels like review manipulation, and doesn’t reflect the experience many real customers go through.
What I believe is fair compensation:
2 infusion kits for the ones lost due to machine faults
2 infusion kits to replace the undelivered pre-shots
2 more kits + a large glass bottle for the disruption and delays
➡️ Total: 6 kits + 1 bottle
Considering the stress, wasted time, inconsistent product performance, and disappointing support, I think this is a reasonable and fair request.
Until Skuma properly repairs my unit in a timely manner and offers meaningful compensation, I cannot recommend this product — even with the tempting £55 referral reward.
I bought a Sküma to filter out a PFAS pollution in my local tap water. The filtering function works well and made me confident to have safe drinking water. Unfortunately, my tap water is also very hard and the limescale clogged the filter, but the Sküma team was responsive and resolved the issue.
Product support is terrific.
The main problem with the filter is that they have magnets that get rusty over time as they are constantly exposed to water. Eventually the machine is unable to detect the magnets so it stops working.
Reaching out to support will tell you either extend warranty for £70 or purchase maintenance pack for £9. Whilst in reality you can order the same magnets for £4 on Amazon.
They do not care about their customers.
I had an issue with my skuma, so Rohit rang me on skuma business line on WhatsApp sorted out the problem instantly and professionally , took the headache away of back and forth with emails… felt so relieved and grateful. Thank you Rohit 🙏🏽
Initially I was excited by this solution as the marketing I saw on Instagram highlighted that the solution dispenses both hot and cold water and that the filter lasts for up to a year.
On receiving the product I’m afraid I found it very basic, and it felt more like it was a Beta testing product. The water filtering sound is extremely loud, loud enough to hear around the house (it sounds like a small diesel truck engine running). It’s also very labour intensive, I have to empty the waste water tank approximately 4-6 times daily and fill the main tank twice daily in normal use. That doesn’t sound like a lot but doing this 30 or so times per week does feel frustrating.
The cold water function is not chilled so in warm weather such as now the water is room temperature and I have found the hot water option to be extremely unresponsive and frankly dangerous. When the hot water function is pressed, it takes up to a minute to start and then starts spurting boiling water sporadically, this only ceases five seconds after the off button is pressed or I have to pull the plug out.
Additionally the mineral system trips in and out for some reason and the daily values of the mineral system are only a few % per 2L of water so have minimal real nutritional impact.
Recently I was advised that for hard water areas the filter only lasts 5-8 weeks versus the one year originally advertised. The system now makes a continuous clicking noise.
The water does taste very clean but for the additional cost, time and usability I find the system quite a lot of work.
Je ne suis pas déçue de la machine Skuma !
Facile à utiliser, pratique et la qualité de l’eau est plus que rassurante. J’en suis ravie.
Je recommande fortement, merci !
Finally had a positive experience with customer service over the phone :)
Have dealt with awful customer service, I tried to get in contact with my faulty machine and had no response. Then finally was contacted over WhatsApp but received no response when I replied, avoid this company.
Sküma Water is a company dedicated to transforming ordinary tap water into personalized, mineral-rich hydration solutions. Through their innovative MY™ Station, customers can create customized hydration profiles tailored to their wellness needs, promoting focus, recovery, and resilience. The company’s focus on science-backed formulations ensures that each product supports a health-conscious lifestyle while eliminating the need for plastic packaging.
Targeting wellness-focused individuals, Sküma Water offers a range of products, including various mineral bases designed for different hydration profiles. Their offerings cater to a diverse customer base looking to enhance their daily hydration experience with clean, intelligent solutions. By promoting sustainability and health, Sküma Water positions itself as a leader in the personalized hydration market.
