Sküma Water is a company dedicated to transforming ordinary tap water into personalized, mineral-rich hydration solutions. Through their innovative MY™ Station, customers can create customized hydration profiles tailored to their wellness needs, promoting focus, recovery, and resilience. The company’s focus on science-backed formulations ensures that each product supports a health-conscious lifestyle while eliminating the need for plastic packaging.
Targeting wellness-focused individuals, Sküma Water offers a range of products, including various mineral bases designed for different hydration profiles. Their offerings cater to a diverse customer base looking to enhance their daily hydration experience with clean, intelligent solutions. By promoting sustainability and health, Sküma Water positions itself as a leader in the personalized hydration market.
Sküma Water receives high praise for its innovative water filtration system, with many customers highlighting the great taste and purity of the water produced. Reviewers frequently commend the efficiency of the Sküma machine and the responsive customer service, noting quick resolutions to issues.
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However, some users express concerns about the hot water temperature, stating it is insufficient for making tea or coffee. Additionally, a few customers report technical problems with their units and difficulties with product support, indicating a need for improvement in these areas. Despite these criticisms, the overall sentiment remains overwhelmingly positive, with many consumers expressing satisfaction and recommending the product for its quality and effectiveness.
Each source counts by its number of reviews. Only reviews written by people are scored.
Rating, volume, share of the score, six-month trend and fake-review risk for each source
Source
Rating
Reviews
Weight
6-mo
Fake risk
★
Trustpilot
Imported Trustpilot reviews
4.6
570
100%
-0.1
● Low
4.6 / 5 overall
=
570 reviews across 1 scored source
How fake risk works ⓘ
Reputation trend
Monthly average rating from reviews written by people · latest review Jul 2025.
Last 3 months
4.5▼ 0.1
12-month avg
4.6
All-time
4.6
Category avg
4.1
Monthly averageCategory average
Monthly average rating and review count
Month
Average
Reviews
Aug 24
4.7
38
Sep 24
4.5
23
Oct 24
3.9
11
Nov 24
4.3
21
Dec 24
4.7
25
Jan 25
4.7
32
Feb 25
4.8
26
Mar 25
4.4
27
Apr 25
4.6
29
May 25
4.8
44
Jun 25
4.4
36
Jul 25
4.1
16
What people praise & complain about
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
Top praiseof 455 positive reviews
Customer service32%
147 mentions
Easy to use24%
107 mentions
Fast & efficient13%
60 mentions
Delivery9%
39 mentions
“They responded swiftly with the issues regarding the unit, took it back and sorted it, returned it within a week”
On “Customer service” · Jul 15, 2025
Top complaintsof 33 negative reviews
Customer service55%
18 mentions
Refund39%
13 mentions
Returns21%
7 mentions
Response time21%
7 mentions
“Three years extended product and customer service warranty and completely ignored for 6 months when dealing diedtly w...”
On “Customer service” · Jul 17, 2025
How it compares
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
Overall rating and review count for this company and similar companies
as this is a reverse osmosis system, minerals need to be replaced. The infusions do this & I have a subscriptions set up. The choice & frequency of these is customer based. Easy to do & change. Needless to say, there is no taste to the infusions, so assume they're doing the job! My experience with this company has been great!
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1. Machine is made of plastic so the claim that it is filtering microplastics is not true.
2. Machine is extremely tempermental and does not work half the time. Also requires a huge amount of maintenance.
3. My machine broke (leaked everywhere) shortly after receiving it and company continued to refer me to a whatsapp number that did not respond to get it fixed.
4. Despite requesting refund repeatedly for defective machine, no refund being provided.
5. The mineral infusions developed visible mold in the bottle. Extremely disgusting.
Brilliant machine! I’ve stopped buying bottled water completely. The taste is amazing, and the chilled option is 👌 Only regret is not getting one sooner
The bottom line is that my unit has completely died after just under 1 year of daily usage. I would send it back for a new unit, but to be honest, I've had so many issues since literally day 1, I have no confidence in the product as-is. There needs to be a new revision to address a number of issues. I know for a fact, this is not an isolated case, based on other first hand feedback and reading other reviews.
When it works, I like it. The water tastes great. The unit looks good, and fits into a modern kitchen. I think there could be some improvements made to the general usability, such as a handle for the large tank, but that's it.
The customer support was quite responsive, but what I care most about is the product itself.
My ownership history:
April '24, Day 1: internal leak, due to o-ring installation issue. I had to open the unit myself, disassemble some of the pipe work, correctly seat the o-ring, and reassemble.
A few months later I started to have some issues with the electronics. The controls were unresponsive, and I had to leave it turned off over night. I contacted customer support, and they opted to send out a new unit. They did not want my old unit back. My old unit actually started working again, so I gifted the brand new unit to my friend. Not long after that, my friend reported he was having electronics issues on that new unit, where the controls/display were flashing randomly and water was dispensing on its own. I believe eventually it started behaving.
For a number of months, I had no issues. I did have some niggles in regards to the firmware, specifically with how it would not reset the counter for how much water you dispensed between cycles. Sometimes it would dispense way too much, and sometimes way too little. I narrowed it down to either when the waste or tap water tanks were empty/full, or if you interrupted dispensing by pressing the button again.
Next issue, was an internal leak when I was moving the unit around my kitchen. Long story short, the internal tank which stores filtered water does not contain an o-ring for it's lid, despite it having provisions to accommodate one. This is a BIG issue for me. The chance that water can mix with mains power internally, simply due to a lack of an o-ring is frankly reckless.
One of the magnets which is used to trip the Hall-effect sensor (I assume) to tell the unit the waste water tank is present, rusted away and fell off the bottom of the tank. I had to super glue it back on.
Final issue, in late March/early April 2025, the unit starting having erratic electronics issues, the lights blinking randomly, and it also dispensing scalding hot water on it's own. It finally gave up the ghost when I could smell burning, and the unit does not power up now. These are more BIG safety concerns for me.
In summary:
Skuma have potential to make a great product, but they really need to make improvements to the design to drastically improve its robustness and safety.
I am a great fan of this product and company, I have had the Skuma for a long while, it’s excellent the water is much better than a jug type filter. I drink more water than I have ever done. I make a bottle full at a time and keep it in the fridge. l sometimes fizz it with a soda stream. I’ve have had questions over the period and have contacted them they always, respond promptly. This May it went rogue on me, so I contacted and explained what was wrong with it, they promptly sent things to try to correct the blip. Unfortunately
None of the instructions worked so they said it have to go for back for repair. A date was set for a pick up that was just a couple of days it was picked up on the day by a courier. I was expecting a long wait to get it back, but it wasn’t very long at all before I got an email to say it was on its way back to me. I have done previous reviews always complimenting their customer service as second to none but this time they even surprised me how quickly they dealt with me. I can honestly say with hand on heart this was the best customer service I have ever had and I am eighty. I am back to drinking pure clean water again. Thank you Skuma team.
Absolutely brilliant and…can’t recommend it enough
Got the machine about 3 months ago and thought I’d wait a little while before leaving a review so as to give genuine feedback.
Firstly I had been using a Zero water filter for a few years (with no complaints) and had thought it abut time to go to the next level of filtration.
The machine arrived as expected and was well packaged. The instructions for assembly were clear and easy to follow and the machine was set up in no time with no problems at all.
The water is clean, fresh and readily available with every touch of the button.
We use the electrolytes infusions which replace the magnesium, potassium and sodium. This gives it a crispier taste which is nice and refreshing.
I could give the Sküma Water 10 stars and it still wouldn’t be enough.
IS THIS A SCAM? Paid £369 on 19/05/2025 with the promise of next day delivery. It is now 28/05/2025 and I still haven’t received my water filter, nor have I had updates from Skuma. I’ve had a few scam emails and when I contact Skuma directly I’m just told they’ll raise my concern, then I don’t hear anything. No offers of compensation, no refund, no delivery date. Absolutely fuming.
Sküma Water is a company dedicated to transforming ordinary tap water into personalized, mineral-rich hydration solutions. Through their innovative MY™ Station, customers can create customized hydration profiles tailored to their wellness needs, promoting focus, recovery, and resilience. The company’s focus on science-backed formulations ensures that each product supports a health-conscious lifestyle while eliminating the need for plastic packaging.
Targeting wellness-focused individuals, Sküma Water offers a range of products, including various mineral bases designed for different hydration profiles. Their offerings cater to a diverse customer base looking to enhance their daily hydration experience with clean, intelligent solutions. By promoting sustainability and health, Sküma Water positions itself as a leader in the personalized hydration market.
