Customer service feedback
After having my first positive experience with customer service at this company I am more positive about them. I have already bought a different brand’s unit, but am happier with my experience now.

Sküma Water is a company dedicated to transforming ordinary tap water into personalized, mineral-rich hydration solutions. Through their innovative MY™ Station, customers can create customized hydration profiles tailored to their wellness needs, promoting focus, recovery, and resilience. The company’s focus on science-backed formulations ensures that each product supports a health-conscious lifestyle while eliminating the need for plastic packaging. Targeting wellness-focused individuals, Sküma Water offers a range of products, including various mineral bases designed for different hydration profiles. Their offerings cater to a diverse customer base looking to enhance their daily hydration experience with clean, intelligent solutions. By promoting sustainability and health, Sküma Water positions itself as a leader in the personalized hydration market.
Sküma Water receives high praise for its innovative water filtration system, with many customers highlighting the great taste and purity of the water produced. Reviewers frequently commend the efficiency of the Sküma machine and the responsive customer service, noting quick resolutions to issues.
However, some users express concerns about the hot water temperature, stating it is insufficient for making tea or coffee. Additionally, a few customers report technical problems with their units and difficulties with product support, indicating a need for improvement in these areas. Despite these criticisms, the overall sentiment remains overwhelmingly positive, with many consumers expressing satisfaction and recommending the product for its quality and effectiveness.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 4.6 | 570 | 100% | -0.1 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 4.7 | 38 |
| Sep 24 | 4.5 | 23 |
| Oct 24 | 3.9 | 11 |
| Nov 24 | 4.3 | 21 |
| Dec 24 | 4.7 | 25 |
| Jan 25 | 4.7 | 32 |
| Feb 25 | 4.8 | 26 |
| Mar 25 | 4.4 | 27 |
| Apr 25 | 4.6 | 29 |
| May 25 | 4.8 | 44 |
| Jun 25 | 4.4 | 36 |
| Jul 25 | 4.1 | 16 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 500 most recent reviews.
“They responded swiftly with the issues regarding the unit, took it back and sorted it, returned it within a week”
“Three years extended product and customer service warranty and completely ignored for 6 months when dealing diedtly w...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Service | Quality | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 4.6 out of 5 (good) | 100 out of 100 | 4.4 out of 5 (good) | 4.5 out of 5 (good) | 4.1 out of 5 (good) | 0% | 570 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 3.9 out of 5 (good) | 3.1 out of 5 (fair) | — | 1,000 |
Bottom line: Sküma Water is #2 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 4.4).
500 reviews of Sküma Water. Filter by what matters to you.
After having my first positive experience with customer service at this company I am more positive about them. I have already bought a different brand’s unit, but am happier with my experience now.
Had my Sküuma for 18 months and it's been one of the best purchases I've made. The cleanest of water (now I really smell the chlorine in tap water) and the easiest of maintenance. Highly recommend.
Bought this due to living in a high rise apartment and the water tasting off. Have used for just over a year and I am very happy with it.
Unit has been brilliant up until was time to descale the machine,3 different ways how to descale,one YouTube video which is a complete waste of time to watch as tells you nothing,pdf file download tells you something completely different then you get WhatsApp messages from an A.I which again tells you different things,can't speak to a human,probably the worst company I've had to get in touch with as everything is just A.I,
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I’ve been using the SKUMA water unit for a few weeks now, and it’s been a total game-changer for my hydration habits. The ability to customize infusion gives it a huge edge over bottled water and cuts down on plastic waste. The design is sleek and modern, and it’s surprisingly easy to maintain. Overall, it’s a convenient, stylish, and sustainable way to enjoy fresh water at home. Highly recommend!
Good customer service I love my water machine
Great machine, had now over 2months. The hot water feature is good as I was apprehensive about this from reading reviews, customer service sent me instructions how to set at a higher temperature. I now make my hot drinks from this and the 50 temperature is perfect for mixing in with my dogs food. We do have to change the waste tank a couple times a day and also fill the water. However the size fits perfect on the kitchen work top and doesn’t look too bulky. I like the mineral glow feature. The only downfall is that I received an email saying I have to descale my filter every 5-8 weeks at £20 per descale. This is not cheap as purchasing the added minerals also which I have used 3 up until now. Overall, up until now I would highly recommend this product. The water tastes smooth and the Ml features make it easy to fill an empty glass and come back to it at the right amount.
Honestly not sure why I waited so long. If you’re on the fence, just do it. Best water I’ve ever had at home
Great water- had issue with my unit but skuma was able to assist in a timely manner. Fully recommend
10/10. Was hesitant about the price but now I see the value. Tastes amazing, and saves me a fortune in bottled water.
Owned my skuma filter for nearly 2 years now, Great product! excellent customer service
Absolutely love my Sküma! The water tastes amazing and the hydration infusions are a game changer. Best decision I’ve made for my daily routine – stylish, sustainable, and super convenient.
Use it at home and took it to the office too. My team literally queues for water now. That’s how good it is 😂
paid for a water filter, never got it its been a long time! update 6/18 got a refund quickly.
So I complained about my water machine and left two disappointing reviews on here. Skuma’s CEO personally reached out to me and provided explanations on my issue and offered me a warranty extension as the compensation to my inconvenience. I appreciate their effort to quickly resolve any issue and complaints.
Really love the Skuma Water machine. So simple to set up and use. I am definitely drinking a lot more water....infact my family are all enjoying drinking more water. The infusion ideas are awesome ....I have only been using a week but I cant wait to try the range of mineral infusions. Darling husband is also very impressed.
Water filter is great. I’m very happy with my purchased item. With mineral shot the water tastes great ! It is so nice that I don’t need to carry any water bottles home never again!
Sküma Water is a company dedicated to transforming ordinary tap water into personalized, mineral-rich hydration solutions. Through their innovative MY™ Station, customers can create customized hydration profiles tailored to their wellness needs, promoting focus, recovery, and resilience. The company’s focus on science-backed formulations ensures that each product supports a health-conscious lifestyle while eliminating the need for plastic packaging. Targeting wellness-focused individuals, Sküma Water offers a range of products, including various mineral bases designed for different hydration profiles. Their offerings cater to a diverse customer base looking to enhance their daily hydration experience with clean, intelligent solutions. By promoting sustainability and health, Sküma Water positions itself as a leader in the personalized hydration market.
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