Sleep Number is a company that manufactures and sells adjustable air mattresses and sleep systems that allow users to customize firmness levels on each side of the bed. The company operates retail stores and offers online sales of their mattresses, bedding accessories, and sleep-related products. Sleep Number also provides sleep tracking technology and data through some of their mattress models to help customers monitor their sleep patterns.
Reviewers generally appreciate the comfort and quality of Sleep Number beds, noting significant improvements in sleep quality and the effectiveness of dual-zone adjustments for couples with differing preferences. Many customers find the beds to be a solid investment, with several highlighting the personalized firmness settings and sleep tracking features as transformative for their rest.
However, there are notable complaints regarding the warranty service, with some consumers experiencing slow and frustrating processes when seeking assistance for issues like faulty pumps. Additionally, a few reviews mention complications with the initial setup and app connectivity problems, which detract from the overall experience. Despite these concerns, the majority of feedback remains positive, emphasizing the bed's comfort and quality.
Summary generated with AI from recent reviews
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Furniture.
| Company | Overall | Legit | Trend | Reviews |
|---|---|---|---|---|
 | — | 67 out of 100 | — | 0 |
| 3.7 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.7 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 4.2 out of 5 (good) | 100 out of 100 | — | 1,000 | |
| 3.2 out of 5 (fair) | 100 out of 100 | — | 1,000 |
12 reviews of Sleepnumber. Filter by what matters to you.
7 months ago
After six months of use, I'm very satisfied with this purchase. The bed maintains its comfort level consistently and the dual zones work perfectly for my partner and me. Would recommend to anyone seri... See more
7 months ago
The bed is very comfortable once everything is working properly. However, the initial setup and app configuration was more complex than expected. Customer support was helpful in walking me through the... See more
7 months ago
Love the bed concept but the smartphone app is buggy and often fails to connect. When it works, the sleep data is interesting. The bed comfort itself is great once you find your number. Tech support n... See more
7 months ago
Yes, it's pricey, but the customization options make it worthwhile. My husband likes it firm, I prefer softer - problem solved. Customer service has been responsive when I had questions about the app.
Quick answers to the questions people ask most.
Sleep Number is a company that specializes in adjustable firmness mattresses and smart sleep technology. We offer Sleep Number beds, adjustable bases, bedding accessories, and sleep tracking technology to help customers achieve better sleep quality.
Sleep Number beds feature adjustable air chambers that allow you to customize the firmness on each side of the bed from 0-100. You can adjust your Sleep Number setting using a remote control or smartphone app to find your ideal comfort level.
Store hours vary by location, but most Sleep Number stores are typically open Monday through Saturday from 10 AM to 8 PM and Sunday from 11 AM to 6 PM. Please check our store locator on our website or call your local store for specific hours.
Yes, we offer a 100-night sleep trial on Sleep Number beds, allowing you to try your mattress at home and return it for a full refund if not satisfied. The trial period begins on the delivery date, and we'll arrange pickup if you decide to return it.
We offer various financing options including 0% APR for qualified buyers for up to 48 months. We also accept major credit cards, cash, and offer special promotional financing during certain periods.
Standard delivery typically takes 1-2 weeks from order confirmation, though this may vary by location and product availability. Our white glove delivery service includes setup in your bedroom and removal of your old mattress for an additional fee.
Sleep Number beds come with a 25-year limited warranty that covers the air chamber, pump, and other mechanical components. The warranty also includes a 2-year full replacement guarantee for any defects in materials or workmanship.
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After six months of use, I'm very satisfied with this purchase. The bed maintains its comfort level consistently and the dual zones work perfectly for my partner and me. Would recommend to anyone serious about sleep quality.
The bed is very comfortable once everything is working properly. However, the initial setup and app configuration was more complex than expected. Customer support was helpful in walking me through the process.
Love the bed concept but the smartphone app is buggy and often fails to connect. When it works, the sleep data is interesting. The bed comfort itself is great once you find your number. Tech support needs improvement.
Yes, it's pricey, but the customization options make it worthwhile. My husband likes it firm, I prefer softer - problem solved. Customer service has been responsive when I had questions about the app.
This bed has completely transformed how I sleep. The personalized firmness settings and sleep insights have helped me understand my sleep patterns better. Delivery team was courteous and explained everything thoroughly.
After months of research, I finally pulled the trigger on a Sleep Number bed and I'm so glad I did. The ability to adjust firmness on each side has been a game changer for my partner and me. Setup was professional and quick. Only downside is the price, but the quality justifies it.
The bed itself is fantastic - comfortable and well-built. Unfortunately, when I needed warranty service for a faulty pump, the process was slow and frustrating. Eventually resolved but took weeks of back and forth.
The bed itself is comfortable and the dual adjustment feature works well. However, the sales process was overly aggressive with constant upselling attempts. Delivery was smooth and the setup crew was professional.
I was skeptical about the price but decided to try it for my insomnia issues. The ability to make micro-adjustments throughout the night has really helped. Sleep tracking data motivated me to improve my sleep hygiene too.
I've struggled with chronic back issues for years and this bed has made such a difference. Being able to find my exact comfort level each night is incredible. The sleep tracking features are also surprisingly useful.
The adjustable firmness is nice and build quality seems solid. However, for the price point, I expected more premium materials. The base model feels basic compared to what you pay.
My wife and I have completely different comfort needs and this solves that problem perfectly. The split adjustment feature is genius. Setup was hassle-free and the sales consultant wasn't pushy at all.
Yes, you can test Sleep Number beds at any of our retail locations nationwide. Our sleep specialists can help you find your ideal Sleep Number setting and answer questions about our products and services.
You can reach our customer service team by calling 1-800-SLEEPNUMBER (1-800-753-3786), through live chat on our website, or by visiting any Sleep Number store. Our customer service is available 7 days a week to assist with questions and support.
Yes, we provide service and repair for Sleep Number beds through our customer service team. Most issues can be resolved over the phone, but we also offer in-home service calls when necessary, which may include additional fees depending on your warranty coverage.
Sleep Number is a company that manufactures and sells adjustable air mattresses and sleep systems that allow users to customize firmness levels on each side of the bed. The company operates retail stores and offers online sales of their mattresses, bedding accessories, and sleep-related products. Sleep Number also provides sleep tracking technology and data through some of their mattress models to help customers monitor their sleep patterns.
