Smoker's Outlet is an online retail platform dedicated to providing a wide variety of smoking-related products. The company offers an extensive range of items, including cigarettes, cigars, rolling papers, and accessories. Targeting adult consumers who smoke or are interested in smoking products, Smoker's Outlet aims to meet the diverse needs of its customers with a selection that caters to both casual users and dedicated enthusiasts. By operating through its website, smokersoutletonline.com, the company facilitates easy online shopping, allowing customers to browse and purchase products from the comfort of their homes. Smoker's Outlet prioritizes customer satisfaction by providing a user-friendly experience and a comprehensive inventory that reflects the evolving preferences of smokers.
Smoker's Outlet receives mixed feedback from customers, reflecting both commendable service and significant issues. Many reviewers praise the company for its excellent customer service and prompt shipping, with several long-term customers noting their satisfaction with the product selection and responsiveness to inquiries.
However, a substantial number of complaints highlight serious problems, particularly with order processing and shipping delays. Customers report lost packages, missing items, and unresponsive customer service, leading to frustration and distrust. Some even express concerns about credit card security, citing unauthorized charges linked to their orders. Overall, while there are loyal customers who appreciate the service, the negative experiences regarding order fulfillment and security overshadow the positives.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.0 | 14 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | 5.0 | 1 |
| May 25 | 5.0 | 1 |
| Jun 25 | — | 0 |
| Jul 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 14 most recent reviews.
“Customer service is top of the line when I did have questions about my payment due to bank error not company”
“used them for many months as their prices were excellent and shipping was prompt”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Delivery | Service | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 3.0 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | 3.7 out of 5 (good) | — | 14 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | +12% | 368 |
Bottom line: Smoker's Outlet is #2 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 2.7).
14 reviews of Smoker's Outlet. Filter by what matters to you.
Over a year ago
I have been ordering from them a few years now. Their shipping is always really early. Never had a problem with them. Customer service is top of the line when I did have questions about my payment due... See more
Over a year ago
This store is always stocked with all your smoking needs. There is a wide variety to choose from as well.
Over a year ago
I've been using this company since 2013 or 2014 I've never had an issue every time I mess my order up I call them and they're on it immediately and fix it. Yes I made the mistake They jumped on it and... See more
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Polarized pattern: few middle ratings. 50% of recent reviews are 4–5★ and 50% are 1–2★.
I have been ordering from them a few years now. Their shipping is always really early. Never had a problem with them. Customer service is top of the line when I did have questions about my payment due to bank error not company. I will stay with them for many years to come.
This store is always stocked with all your smoking needs. There is a wide variety to choose from as well.
I've been a customer for many years (from MA) and have never experienced better service or support. I had questions, they answered. Had a problem with a order I needed for Xmas, they helped and it was received for that gift day. Phone conversation or email, just great. I thank them always.
I've been using this company since 2013 or 2014 I've never had an issue every time I mess my order up I call them and they're on it immediately and fix it. Yes I made the mistake They jumped on it and fixed it for me more than once okay more than twice okay so I'm not going to tell you how many times but it's been a few lol their customer service is always been outstanding It's actually a joy when you're making mistake and you get friendly service at the other end telling you not to worry.
used them for many months as their prices were excellent and shipping was prompt. over time their order processing slowed. their customer service appears AI generated and is unresponsive. given that their shipping charges are high please avoid this company
My package got lost in transportation!! They said it was my fault because I didn't enter my house number on the order. Mind u, I have been a customer of their's for years now!! They don't have my correct address somewhere? Come on now!! Then, once the package arrived, probably 10 days late? I put return to sender on the box! Well, that was a week ago and now they're trying to say that they haven't received the pkg yet. From Albany NY to York,PA. (Maybe 3 days tops). Anyway, I was told that the supervisor, the one and only supervisor who can check in a package isn't in today and won't be until Thurs. Well, they are now holding me hostage for my $90 order !! Customer Service doesn't exist as we knew it, at this place! Don't they realize that there are other online shops that I can and will order from? They aren't the only online tobacco shop in the sea!! Lol
I've been using them for 2 years. Great prices. Great product selection. Great Service. My recent package was shipped to the wrong address. They were so helpful in rectifying the mishap. I will continue to use them because of these wonderful attributes
Items were missing from my order, called them they said they'd reverse charges for missing items. NEVER REFUNDED BUNCH OF THIEVES, DO NOT ORDER FROM THEM
Very slow to ship order. Don’t answer emails. I won’t order from them again
I recently placed an order with Smokers Outlet Online and it went smoothly. I recieved exactly what I ordered within the expected shipping time. I placed the order on a Tuesday and it arrived the following Monday. Their prices beat most brick-and-mortor stores, even with shipping costs factored in. They also included little bag of candy, which I thought was a nice touch. Thank you, Smokers Outlet Online!
I have been ordering from these folks for years. They pack boxes efficiently, and I order tubes and such in quantities that make sense for their boxes. Boxes are firm cardboard, and I rarely suffer tube damage. The prices are not much less than local retail, and I change tubes based on lowest price, but they always have my tobacco in stock and haven't disappointed me in four years. They always include a pack of candy, which is thoughtful, but if it would knock a buck off the price, I wouldn't mind. I came to TrustPilot to look up a competitor, and wanted to compare reviews. The other site would have saved me less than $2, but was charging me 1.49 for insurance. I know what I get from Smoker's Outlet will be fine, so I'll eat the bit o' change to get what I can count on.
I read the review posted 10/18/22 about Smoker's Outlet releasing credit card info to others & unauthorized charges being made. My credit card got hacked three times last summer. I now strongly suspect Smoker's Outlet is the culprit. I also am upset by their lack of transparency about shipping. Twice now, when I place my order, I get an email with a caveat stating "Due to circumstances beyond our control, your package may be delayed in being processed for shipment. We are making every effort to ship orders as quickly as possible." This info should be made available to customers BEFORE they place their orders, not afterward in the confirmation email. They also told me on 11/16/22 that my order would ship that afternoon. However, today I received an email stating that my order had shipped TODAY. When I called to ask about it, they said it did not ship yesterday as promised. They said they NEVER ship on the same day. I'm sick & tired of their shipping problems and their deception about it. Why pay extra for quicker shipping when you never know for sure when they'll actually get it out of their shop? On a different occasion, they took a couple of days to ship. Don't trust their shipping estimates. I plan to report them to the Illinois Attorney General Office.
Ordered from smokersoutletonline.com several times, I always use a virtual credit card for online merchants, this last time I ordered was a couple weeks ago, and yesterday, my credit card company contacted me and let me know that the card used to make my purchase with them has been used to make purchases at other vendors, a virtual card is a card that has a different number for each merchant, and then a hour later it was used again at another merchant, I contacted smokersoutletonline.com and told them about this by email, and asked them to contact me, they just refuse to reply to my message, so it looks like the whole company is in on the theft and fraud, if you order from them you need to watch your card charges, as your card number will be stolen by them. my credit card company has reported the theft to the authorities as they have proof that they are the only company that has that specific card number.
Smoker's Outlet is an online retail platform dedicated to providing a wide variety of smoking-related products. The company offers an extensive range of items, including cigarettes, cigars, rolling papers, and accessories. Targeting adult consumers who smoke or are interested in smoking products, Smoker's Outlet aims to meet the diverse needs of its customers with a selection that caters to both casual users and dedicated enthusiasts. By operating through its website, smokersoutletonline.com, the company facilitates easy online shopping, allowing customers to browse and purchase products from the comfort of their homes. Smoker's Outlet prioritizes customer satisfaction by providing a user-friendly experience and a comprehensive inventory that reflects the evolving preferences of smokers.
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