Smoker's Outlet is an online retail platform dedicated to providing a wide variety of smoking-related products. The company offers an extensive range of items, including cigarettes, cigars, rolling papers, and accessories. Targeting adult consumers who smoke or are interested in smoking products, Smoker's Outlet aims to meet the diverse needs of its customers with a selection that caters to both casual users and dedicated enthusiasts. By operating through its website, smokersoutletonline.com, the company facilitates easy online shopping, allowing customers to browse and purchase products from the comfort of their homes. Smoker's Outlet prioritizes customer satisfaction by providing a user-friendly experience and a comprehensive inventory that reflects the evolving preferences of smokers.
Smoker's Outlet receives mixed feedback from customers, reflecting both commendable service and significant issues. Many reviewers praise the company for its excellent customer service and prompt shipping, with several long-term customers noting their satisfaction with the product selection and responsiveness to inquiries.
However, a substantial number of complaints highlight serious problems, particularly with order processing and shipping delays. Customers report lost packages, missing items, and unresponsive customer service, leading to frustration and distrust. Some even express concerns about credit card security, citing unauthorized charges linked to their orders. Overall, while there are loyal customers who appreciate the service, the negative experiences regarding order fulfillment and security overshadow the positives.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 3.0 | 14 | 100% | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 5.0 | 1 |
| Oct 24 | — | 0 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | — | 0 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | — | 0 |
| Apr 25 | 5.0 | 1 |
| May 25 | 5.0 | 1 |
| Jun 25 | — | 0 |
| Jul 25 | 5.0 | 2 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 14 most recent reviews.
“Customer service is top of the line when I did have questions about my payment due to bank error not company”
“used them for many months as their prices were excellent and shipping was prompt”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Shopping & Fashion.
| Company | Overall | Legit | Delivery | Service | Trend | Reviews |
|---|---|---|---|---|---|---|
 | 3.0 out of 5 (fair) | 100 out of 100 | 2.7 out of 5 (poor) | 3.7 out of 5 (good) | — | 14 |
| 1.3 out of 5 (poor) | 100 out of 100 | 1.2 out of 5 (poor) | 1.2 out of 5 (poor) | — | 1,000 | |
| 2.9 out of 5 (fair) | 100 out of 100 | 1.3 out of 5 (poor) | 2.5 out of 5 (poor) | +4% | 1,000 | |
| 4.9 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | 5.0 out of 5 (good) | +2% | 397 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 2.7 out of 5 (poor) | 2.2 out of 5 (poor) | +12% | 368 |
Bottom line: Smoker's Outlet is #2 of 5 on overall rating in this group. On delivery, Red Run scores higher (4.9 vs 2.7).
14 reviews of Smoker's Outlet. Filter by what matters to you.
I have been ordering from them a few years now. Their shipping is always really early. Never had a problem with them. Customer service is top of the line when I did have questions about my payment due to bank error not company. I will stay with them for many years to come.
This store is always stocked with all your smoking needs. There is a wide variety to choose from as well.
I've been a customer for many years (from MA) and have never experienced better service or support. I had questions, they answered. Had a problem with a order I needed for Xmas, they helped and it was received for that gift day. Phone conversation or email, just great. I thank them always.
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Polarized pattern: few middle ratings. 50% of recent reviews are 4–5★ and 50% are 1–2★.
I've been using this company since 2013 or 2014 I've never had an issue every time I mess my order up I call them and they're on it immediately and fix it. Yes I made the mistake They jumped on it and fixed it for me more than once okay more than twice okay so I'm not going to tell you how many times but it's been a few lol their customer service is always been outstanding It's actually a joy when you're making mistake and you get friendly service at the other end telling you not to worry.
I've been using them for 2 years. Great prices. Great product selection. Great Service. My recent package was shipped to the wrong address. They were so helpful in rectifying the mishap. I will continue to use them because of these wonderful attributes
I recently placed an order with Smokers Outlet Online and it went smoothly. I recieved exactly what I ordered within the expected shipping time. I placed the order on a Tuesday and it arrived the following Monday. Their prices beat most brick-and-mortor stores, even with shipping costs factored in. They also included little bag of candy, which I thought was a nice touch. Thank you, Smokers Outlet Online!
I have been ordering from these folks for years. They pack boxes efficiently, and I order tubes and such in quantities that make sense for their boxes. Boxes are firm cardboard, and I rarely suffer tube damage. The prices are not much less than local retail, and I change tubes based on lowest price, but they always have my tobacco in stock and haven't disappointed me in four years. They always include a pack of candy, which is thoughtful, but if it would knock a buck off the price, I wouldn't mind. I came to TrustPilot to look up a competitor, and wanted to compare reviews. The other site would have saved me less than $2, but was charging me 1.49 for insurance. I know what I get from Smoker's Outlet will be fine, so I'll eat the bit o' change to get what I can count on.
Smoker's Outlet is an online retail platform dedicated to providing a wide variety of smoking-related products. The company offers an extensive range of items, including cigarettes, cigars, rolling papers, and accessories. Targeting adult consumers who smoke or are interested in smoking products, Smoker's Outlet aims to meet the diverse needs of its customers with a selection that caters to both casual users and dedicated enthusiasts. By operating through its website, smokersoutletonline.com, the company facilitates easy online shopping, allowing customers to browse and purchase products from the comfort of their homes. Smoker's Outlet prioritizes customer satisfaction by providing a user-friendly experience and a comprehensive inventory that reflects the evolving preferences of smokers.
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