SodaStream.com is a leading provider of home carbonation products, specializing in sparkling water makers, CO2 gas cylinders, and flavored beverage options. The company offers a range of machines designed to create fresh sparkling water at home, allowing consumers to customize their drinks according to their preferences. By using SodaStream products, customers can significantly reduce their reliance on single-use plastic bottles, promoting a more sustainable lifestyle. The target market for SodaStream includes health-conscious individuals, environmentally aware consumers, and anyone looking to enjoy carbonated beverages without the need for store-bought options. With a focus on convenience and sustainability, SodaStream aims to provide an enjoyable home beverage experience while contributing to a reduction in plastic waste. Through its user-friendly website, customers can shop for machines, CO2 refills, and various flavors, as well as access support and resources for their products.
SodaStream.com receives mixed feedback from consumers, with a significant number of negative reviews highlighting issues with customer service and billing practices. Many reviewers express frustration over being charged for unreturned CO2 cylinders, despite returning them on time, leading to accusations of the company being untrustworthy.
Complaints about the user interface and delivery delays further contribute to dissatisfaction. However, some customers do praise the quality of the soda produced and commend specific representatives, like Joyce and William, for their helpfulness and prompt service. Despite the positive experiences with certain staff members, the overwhelming sentiment reflects a struggle with the company's operational reliability and customer support. Overall, the sentiment leans negative, with many feeling let down by their experiences.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.5 | 51 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.3 | 3 |
| Oct 24 | 5.0 | 4 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | 1.0 | 2 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 1.0 | 3 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 1 |
| Jun 25 | 1.0 | 2 |
| Jul 25 | 1.3 | 3 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 51 most recent reviews.
“While I usually hate talking with customers service, it was a pleasure to talk with Joyce, great service”
“I have been a soda stream customers for many years”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.5 out of 5 (poor) | 100 out of 100 | 3.2 out of 5 (fair) | 2.3 out of 5 (poor) | 1.8 out of 5 (poor) | −57% | 51 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 2.9 out of 5 (fair) | 3.1 out of 5 (fair) | — | 1,000 |
Bottom line: SodaStream.com is #5 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 3.2).
51 reviews of SodaStream.com. Filter by what matters to you.
It was good for a while but then one day I was making a bottle and the supposed “tested for safety” Co2 cartridge exploded in my face, I luckily dropped to the ground and shielded my face when I heard the pressure growing increasingly. Very dangerous and could have injured me seriously, I also got it all over my white ceiling and kitchen.
Do not buy flavors or cylinders from the website as shipping is too high. Seems no matter what you order from sodastream.com the shipping is $14.99 which seems to be a rip off. Not even sure how the website stays in business for ordering anything minus the machine as the shipping is free. I order all my flavored syrups from Amazon.com when onsale for $5.99 and for the cylinders I use Sodasense.
Bought soda stream a years ago or so. Relutant to open the thing b/c thought I woulds be disappointed. Have been using soda stream for a few weeks. And I am ... disappointed. Cannot compare with carbonated water via Badoit, San Pellegrino, et al. Carbonation gone after opening the bottle just 1-2 times.
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Polarized pattern: few middle ratings. 33% of recent reviews are 4–5★ and 61% are 1–2★.
I love love love my sodastream but... Getting the refills is a permanent pain and terrible customer experience. I keep 2 bottles spare but everything ran out and I have still not been able to find any cannisters. Both massive retailers on either side of me are always out of stock. The amount of time, energy and money wasted going to check if they have stock is insane. I do everything else shopping wise online, how am I not able to order my refills online and have those delivered as well. I am based in Cape Town South Africa and really hope that there is a better solution to be able to get my refills that I'm not seeing....
SodaStream.com is a leading provider of home carbonation products, specializing in sparkling water makers, CO2 gas cylinders, and flavored beverage options. The company offers a range of machines designed to create fresh sparkling water at home, allowing consumers to customize their drinks according to their preferences. By using SodaStream products, customers can significantly reduce their reliance on single-use plastic bottles, promoting a more sustainable lifestyle. The target market for SodaStream includes health-conscious individuals, environmentally aware consumers, and anyone looking to enjoy carbonated beverages without the need for store-bought options. With a focus on convenience and sustainability, SodaStream aims to provide an enjoyable home beverage experience while contributing to a reduction in plastic waste. Through its user-friendly website, customers can shop for machines, CO2 refills, and various flavors, as well as access support and resources for their products.
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