SodaStream.com is a leading provider of home carbonation products, specializing in sparkling water makers, CO2 gas cylinders, and flavored beverage options. The company offers a range of machines designed to create fresh sparkling water at home, allowing consumers to customize their drinks according to their preferences. By using SodaStream products, customers can significantly reduce their reliance on single-use plastic bottles, promoting a more sustainable lifestyle. The target market for SodaStream includes health-conscious individuals, environmentally aware consumers, and anyone looking to enjoy carbonated beverages without the need for store-bought options. With a focus on convenience and sustainability, SodaStream aims to provide an enjoyable home beverage experience while contributing to a reduction in plastic waste. Through its user-friendly website, customers can shop for machines, CO2 refills, and various flavors, as well as access support and resources for their products.
SodaStream.com receives mixed feedback from consumers, with a significant number of negative reviews highlighting issues with customer service and billing practices. Many reviewers express frustration over being charged for unreturned CO2 cylinders, despite returning them on time, leading to accusations of the company being untrustworthy.
Complaints about the user interface and delivery delays further contribute to dissatisfaction. However, some customers do praise the quality of the soda produced and commend specific representatives, like Joyce and William, for their helpfulness and prompt service. Despite the positive experiences with certain staff members, the overwhelming sentiment reflects a struggle with the company's operational reliability and customer support. Overall, the sentiment leans negative, with many feeling let down by their experiences.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.5 | 51 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.3 | 3 |
| Oct 24 | 5.0 | 4 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | 1.0 | 2 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 1.0 | 3 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 1 |
| Jun 25 | 1.0 | 2 |
| Jul 25 | 1.3 | 3 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 51 most recent reviews.
“While I usually hate talking with customers service, it was a pleasure to talk with Joyce, great service”
“I have been a soda stream customers for many years”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.5 out of 5 (poor) | 100 out of 100 | 3.2 out of 5 (fair) | 2.3 out of 5 (poor) | 1.8 out of 5 (poor) | −57% | 51 |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 2.9 out of 5 (fair) | 3.1 out of 5 (fair) | — | 1,000 |
Bottom line: SodaStream.com is #5 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 3.2).
51 reviews of SodaStream.com. Filter by what matters to you.
customer service and products were fine and all but they dont make it clear that the year subscription of gas is literally a year time limit, i only used 2 boxes in a year and when i went to get my last box they said i couldnt have it cause the time limit ran out, even tho i paid for it, so im really bummed out i got robbed of that last box that stuff isnt cheap , might look into alternatives instead now
The last 12 or so bottles of fountain mist I have been going through double the syrup to get good flavor. Has sodastream s changed the formula? Has anyone else been having this issue?
A $16 license applies to operate each cylinder (not a deposit) and returning empty CO2 bottles nets you $1 each so stocking up is not a good idea. The cannisters are also price fixed regardless of where they're purchased. Notwithstanding, Sodastream is otherwise a solid product that has actually been around for more than a century. I do enjoy not dragging home a load of bottles and cans each week. I just wish they offered more flavoured with natural sugar not artificial sweeteners
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Polarized pattern: few middle ratings. 33% of recent reviews are 4–5★ and 61% are 1–2★.
SodaStream.com is a leading provider of home carbonation products, specializing in sparkling water makers, CO2 gas cylinders, and flavored beverage options. The company offers a range of machines designed to create fresh sparkling water at home, allowing consumers to customize their drinks according to their preferences. By using SodaStream products, customers can significantly reduce their reliance on single-use plastic bottles, promoting a more sustainable lifestyle. The target market for SodaStream includes health-conscious individuals, environmentally aware consumers, and anyone looking to enjoy carbonated beverages without the need for store-bought options. With a focus on convenience and sustainability, SodaStream aims to provide an enjoyable home beverage experience while contributing to a reduction in plastic waste. Through its user-friendly website, customers can shop for machines, CO2 refills, and various flavors, as well as access support and resources for their products.
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