I want to commend Joyce
I want to commend Joyce, the Sodastream representative to whom I spoke on the phone. Joyce listened to my problems and took action to solve these problems. I really appreciate Joyce's help.

SodaStream.com is a leading provider of home carbonation products, specializing in sparkling water makers, CO2 gas cylinders, and flavored beverage options. The company offers a range of machines designed to create fresh sparkling water at home, allowing consumers to customize their drinks according to their preferences. By using SodaStream products, customers can significantly reduce their reliance on single-use plastic bottles, promoting a more sustainable lifestyle. The target market for SodaStream includes health-conscious individuals, environmentally aware consumers, and anyone looking to enjoy carbonated beverages without the need for store-bought options. With a focus on convenience and sustainability, SodaStream aims to provide an enjoyable home beverage experience while contributing to a reduction in plastic waste. Through its user-friendly website, customers can shop for machines, CO2 refills, and various flavors, as well as access support and resources for their products.
SodaStream.com receives mixed feedback from consumers, with a significant number of negative reviews highlighting issues with customer service and billing practices. Many reviewers express frustration over being charged for unreturned CO2 cylinders, despite returning them on time, leading to accusations of the company being untrustworthy.
Complaints about the user interface and delivery delays further contribute to dissatisfaction. However, some customers do praise the quality of the soda produced and commend specific representatives, like Joyce and William, for their helpfulness and prompt service. Despite the positive experiences with certain staff members, the overwhelming sentiment reflects a struggle with the company's operational reliability and customer support. Overall, the sentiment leans negative, with many feeling let down by their experiences.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.5 | 51 | 100% | +0.2 | ● Low |
Monthly average rating from reviews written by people · latest review Aug 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.3 | 3 |
| Oct 24 | 5.0 | 4 |
| Nov 24 | — | 0 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | 1.0 | 2 |
| Feb 25 | 1.0 | 1 |
| Mar 25 | 1.0 | 3 |
| Apr 25 | — | 0 |
| May 25 | 1.0 | 1 |
| Jun 25 | 1.0 | 2 |
| Jul 25 | 1.3 | 3 |
| Aug 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 51 most recent reviews.
“While I usually hate talking with customers service, it was a pleasure to talk with Joyce, great service”
“I have been a soda stream customers for many years”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Beverages & Drinks.
| Company | Overall | Legit | Service | Value | Delivery | Trend | Reviews |
|---|---|---|---|---|---|---|---|
| 2.5 out of 5 (poor) | 100 out of 100 | 3.2 out of 5 (fair) | 2.3 out of 5 (poor) | 1.8 out of 5 (poor) | −57% | 51 | |
| 4.7 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | — | — | 51 | |
| 3.8 out of 5 (good) | 100 out of 100 | — | — | — | — | 25 | |
| 2.8 out of 5 (fair) | 67 out of 100 | — | — | — | — | 6 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.2 out of 5 (good) | 2.9 out of 5 (fair) | 3.1 out of 5 (fair) | — | 1,000 |
Bottom line: SodaStream.com is #5 of 5 on overall rating in this group. On service, Copenhagen Coffee Dealers scores higher (4.9 vs 3.2).
51 reviews of SodaStream.com. Filter by what matters to you.
I want to commend Joyce, the Sodastream representative to whom I spoke on the phone. Joyce listened to my problems and took action to solve these problems. I really appreciate Joyce's help.
Joyce has been very helpful! He was very nice and understanding. While I usually hate talking with customers service, it was a pleasure to talk with Joyce, great service.
Called the help line and was on the phone with support within 2min. Amazing compared on being on hold forever. Found the order straight away. Had it sorted and a confirmation email sitting in my inbox in all of 5min. Best customer service experience I've had in a while.
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Polarized pattern: few middle ratings. 33% of recent reviews are 4–5★ and 61% are 1–2★.
SodaStream is ok. I've had their older push to sparkle machine and used it so many time it wore down and stopped working. I purchased an automatic one and had no issues. Few times I interacted with support it was fast and issues handled quick. And the exchanges and flavors had always been in stock when i went to buy them. No complaints from me!
GREAT PRODUCT, HOWEVER IT DOES NEED TO BE IMPROVED FOR THE CUSTOMERS I love my soda stream. I have not given it a break since I got it. However, soda stream needs to look into H2WOW for flavors. I didn’t think that I would like it as much as bubly, but I love it so much more than ANY OF THE FLAVORS that soda stream has to offer. Having to turn in your co2 canisters by a certain time to get refilled or you get charged for them is very wrong! I have been turning ours in before the due date, but I have to wait for the due date to get my refills. These rules are not a good way to tell your customers how happy you are to have them. Let people keep the empty canisters until they’re ready to pay again to have them refilled. And when soda stream receives the empty canisters, refill them and send them back to that household- don’t make them wait until the due date to be refilled. And when soda stream refills the empty canisters, they should not charge the same price to refill it as they charge for new ones. The refill price should come down in price. I am not saying that they need to refill them for free, but because the canister has already been purchased, the refill price shouldn’t be as much as it is. Soda stream is a wonderful thing to have in the house and I regret not getting it sooner than I did, but when I got my soda stream, I liked it so much that I bought the same one again for my step daughter and her husband along with some flavors. My step daughter and her husband use theirs all the time too. They love theirs just as much as I love ours. But putting a time limit to turn in your canisters and get them refilled and having to wait for the due date if you turn them in early is not right. There are certain things that need to be changed/improved and those are just a couple of them. Having soda stream pay for the shipping and handling on the returns of the canisters, well that is just a very nice and thoughtful thing to do for your customers.
I emailed SodaStream less than a week ago regarding my power cord on an old machine that was frayed. I received a new one at no charge today. I’m ver happy with my old machine and so glad that I can continue to use it.
They have been extremely helpful. They stand by their products.
Please please make a red bull flavour!
I contacted Soda Stream Customer Service because of a problem. Julian assisted me with the issue and he quickly determined what the problem was. It was my error, he quickly and professionally assured me he could take care of the issue. He immediately said he would be sending me a new one to replace this one. I could not have asked for better service and problem solving. Thank you Julian and Soda Stream!
CO2 shipped to my doorstep at the same price as in-store refills, what's not to love??? I just gotta say that more people will take time to leave a bad review than to leave a good review. I'VE BEEN USING THIS SERVICE FOR 4 YEARS and I'm here to tell you that Soda Sense is the only way to go! I have been a customer of Soda Sense since I found them in 2019. I used to have to go to Bed Bath & Beyond which was really inconvenient, and when covid hit it wasn't even an option anymore. I found Soda Sense and have been IMMENSELY SATISFIED WITH THE EASE OF EXCHANGE, CUSTOMER SERVICE, and PRICE. Boxes come with return labels, so you just leave it for the mailman, and unlike other subscriptions, you only pay when you are ready to send in exchange. That's right, NO MONTHLY FEES, or fees of any other kind, dude! You're only charged for what you use. They process and ship in like 2 days so you NEVER have to go without your bubs! One time a shipment got lost or stolen, so I called them and a new set was on my door in 2 days. I did not wait on hold, I did not have to jump through any hoops, they're just good to their loyal customers. Soda Sense saves me so much time, and yet, refills are the same price as I paid in-store! HOW?! I have turned all my friends onto Soda Sense because it is by far the best way to keep up with that super hip bubbly lifestyle!!
I LOVE my SodaStream. It broke while under warranty and they replaced it with an updated model. The only request they made was that I send a video of it not working. It was so easy and everyone was prompt to respond. Fast forward to a year later - I order my CO2 refills directly from SodaStream. I received an email stating that my refill exchange was not received so I would be charged. I called and with ZERO pushback they refunded my money. The product is great. The customer service is unmatched. 11/10
Ich habe jetzt seit 1 Woche den SodaStream Art benutzen dürfen. Es ist wirklich praktisch, man kann je nach gusto die Sprudelstärke anpassen indem man öfters/weniger am Hebel zieht. Man kann auch erfrischende Getränke damit machen, z.B Zitrone passt perfekt dazu. Es ist einfach zu gebrauchen und der Zylinder Wechsel ist auch ganz einfach, man kann online einen nachbestellen und den alten leeren Zylinder in den Briefkasten stellen.
Great product and first class customer support!
I was helped by Richard through Sodastream. I will say this was probably the most excellent customer service I've gotten from anyone through the last year. I expect a slower response understandably from online sites but the response times were excellent. My issue was quickly identified and resolved in a few emails with little to no lag time at all. Richard went above and beyond my expectations and I'm very grateful for the quick, professional help I received.
I am amazed by this company. I was gifted a soda stream and love it.Only had it a few months and it stopped working. I camtacted the company and they where more then happy to help. They where only going to send me a new CO canister.and when I received the email confirming order, they where replacing both the canister and the soda stream. In all after I contacted them a week later I'm back in the bubble business. I love this company and their product!!
I had purchased two faulty canisters and thought it was the machine that was broken and purchased a new one. Customer support let me know that they had a batch of faulty canisters distributed, apologized, sent me two new canisters and a water bottle as a gift. When I asked for a way to return the new unopened machine i no longer needed, they said they would refund the purchase without wanting it returned.
SodaStream.com is a leading provider of home carbonation products, specializing in sparkling water makers, CO2 gas cylinders, and flavored beverage options. The company offers a range of machines designed to create fresh sparkling water at home, allowing consumers to customize their drinks according to their preferences. By using SodaStream products, customers can significantly reduce their reliance on single-use plastic bottles, promoting a more sustainable lifestyle. The target market for SodaStream includes health-conscious individuals, environmentally aware consumers, and anyone looking to enjoy carbonated beverages without the need for store-bought options. With a focus on convenience and sustainability, SodaStream aims to provide an enjoyable home beverage experience while contributing to a reduction in plastic waste. Through its user-friendly website, customers can shop for machines, CO2 refills, and various flavors, as well as access support and resources for their products.
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