Spafinder is a leading online platform that connects consumers with spa and wellness locations across various regions. The company specializes in offering gift cards that can be redeemed at a wide range of health and wellness facilities, including spas, fitness centers, and wellness retreats. Customers can easily search for services tailored to their needs, whether they are looking for relaxation, rejuvenation, or fitness solutions. Targeting individuals seeking self-care and wellness experiences, Spafinder provides an accessible way to discover and book treatments at local establishments. By streamlining the process of finding and purchasing wellness services, the company aims to enhance the consumer experience in the health and wellness industry. With a focus on convenience and variety, Spafinder serves as a valuable resource for anyone looking to improve their well-being through spa and wellness services.
Spafinder receives mixed feedback from consumers, with 42% positive and 53% negative reviews. Many customers appreciate the ease of purchasing gift cards and highlight the excellent customer service, noting that representatives are often courteous and responsive when issues arise.
Some reviewers share positive experiences regarding the resolution of problems with gift cards, indicating that the company has effective safety measures in place. However, a significant number of complaints center around the unreliability of gift cards, with several customers reporting that their cards were either inactive or not accepted at various locations. Additionally, issues with unresponsive customer service and difficulties in using eGift cards are common frustrations.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.8 | 286 | 100% | -1.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 1 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | 3.4 | 5 |
| Dec 24 | 3.9 | 7 |
| Jan 25 | 3.7 | 6 |
| Feb 25 | 4.7 | 7 |
| Mar 25 | 4.3 | 6 |
| Apr 25 | 2.0 | 4 |
| May 25 | 1.0 | 2 |
| Jun 25 | 3.0 | 2 |
| Jul 25 | 3.7 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 286 most recent reviews.
“Activating it was quick and easy, and finding a nearby spa was just as simple”
“I tried reaching out to customer service a couple of times and never got a response”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Spa & Wellness.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.8 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 1.9 out of 5 (poor) | 1.4 out of 5 (poor) | +5% | 286 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 3.8 out of 5 (good) | +1% | 381 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.2 out of 5 (poor) | 1.0 out of 5 (poor) | −16% | 85 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | −2% | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | — | — | — | 145 |
Bottom line: Spafinder is #4 of 5 on overall rating in this group. On service, Difesa Debitori Spa scores higher (5.0 vs 2.2).
286 reviews of Spafinder. Filter by what matters to you.
Do not order their online gift cards!!!! I ordered and paid for hundreds of dollars worth of gift cards and most of my recipients did not receive them. It is taking me several weeks of back and forth to resolve this!
couldn't be any easier to order on line. I had our gift certificate within 5 mins.
I purchased my spa finder gift in June and am considering another for an Aug. birthday gift! It was a great gift, easy to purchase and send!
As one of the benefits of our Wyndham time share, we always seem to have a problem with Spafinder accepting our Wyndham Visa card for payment. Have to use another credit card. When we give our printed out certificate, our spa provider has a difficult time to get it accepted. They have to send it through several times.
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Polarized pattern: few middle ratings. 42% of recent reviews are 4–5★ and 53% are 1–2★.
First - I get good traffic with Spa Finder Cards. Good work on promos! It took a minute to navigate the process changes and various cards with the change over to the Blackhawk Network. I would love to get a monthly summary statement so I can track the success of the program and audit the results in our monthly hindsight. MOST annoying. I can not seem to get the pictures of my spa up on the site. We have very high-level branding which is not only not being used, but the fill-in pics erode our brand image. I have asked for assistance with this several times. Your CSRs are very nice on the phone.
The first time I tried to use my SpaFinder gift card, I looked up a salon on the SpaFinder website and set up an appointment for a haircut, verifying with the salon that they accept SpaFinder gift cards. Once I received my haircut, I proceeded to try and pay for the cut with the gift card, only for it to not go through. I called SpaFinder customer support and they suggested that the salon try entering my gift card as a credit card, but that did not work either. The salon blamed SpaFinder (apparently this has been a recurring problem for the salon, even though they are on the website) and SpaFinder blamed the salon, so I was stuck paying out of pocket for a service I already received and really couldn't afford on my own. The next time I tried to use the gift card, I asked to pay in advance to make sure it would work, and thankfully it did. Either customers need to be told to try their gift card before the service, or SpaFinder needs to find a way to handle situations like these that do not totally put the burden on the customer for a service they may not be able to afford otherwise.
Outsourced customer service didn’t know what they were doing. Got tons of SPAM emails and this was a gift for a colleague and it just blew up due to the poor execution on behalf of SPA finder. I’m pretty sure the gift won’t be used and was a waste of money and just headaches.
I use Spafinder.com a lot to save a little extra on massages! I love that Spafinder usually offers discounts for 10-15% on their gift cards at sites like Retail Me Not or through their newsletter or webpage. I also love that they have e-gift cards I can print right at home. I purchase these for myself the day before or the morning of a massage appointment. It usually takes an hour or so to get the e-gift card, so I plan it out in order to have enough time to receive the gift card in my inbox and print it out. The way I do it is through 2 email addresses I own; I use one as the sender and one as the receiver. I will purchase an e-gift card for $150 or $200 for myself and have it sent to my other email address. It's nice, too, because Spafinder has celebration options (i.e., "Congratulations!", "Happy Mother's Day", etc.) for the e-gift cards so I usually use the opportunity to give myself a gift or acknowledge a recent accomplishment or milestone. By using Spafinder and one of the promo codes it is offering, I usually save an extra 10-15% ($20-30) depending on the current promotion (it's often 12%). I also use Coupon Cabin, an online cashback program, and save an extra 5%+10% bonus cash on purchases through them at Spafinder, so I'm saving even more overall. For my massages and facials, I use a 5-star spa down the street from me and have never had a problem redeeming Spafinder e-gift cards there. I have also used Spafinder gift cards at Ritz Carlton spas for massages which included Reiki. I always check to ensure a spa accepts Spafinder gift cards before attempting to use a Spafinder gift card there, though. I also call the spa first to confirm their participation in the program. I love that my spa accepts Spafinder multi-use e-gift cards - meaning I don't have to use the entire gift card in one place or one appointment. I also like that I can look up the balance of my card easily online or by calling an automated number. The only thing I would change at Spafinder.com is the Spafinder Rewards. I see them mentioned on the gift cards and have emailed customer service about this program but haven't received an email back or found anything about the program online other than the basic idea of earning rewards for purchases. I receive massages twice a month and always use Spafinder so I know I'd benefit from a rewards program. Other than that, I'd give them 5 stars. As the program stands, I'd give them a 4.8 if it was possible. Oh, and PS - Costco.com usually offers (2) Spafinder $50 gift cards for $80, and I've gone that route before, too. It works just as well but adds the extra step of ordering from Costco.com, so I don't use this route often. I am unsure if anyone can do this, or if you need to be a Costco member. I hope this helps and thank you Spafinder and Trustpilot!
Spafinder is a leading online platform that connects consumers with spa and wellness locations across various regions. The company specializes in offering gift cards that can be redeemed at a wide range of health and wellness facilities, including spas, fitness centers, and wellness retreats. Customers can easily search for services tailored to their needs, whether they are looking for relaxation, rejuvenation, or fitness solutions. Targeting individuals seeking self-care and wellness experiences, Spafinder provides an accessible way to discover and book treatments at local establishments. By streamlining the process of finding and purchasing wellness services, the company aims to enhance the consumer experience in the health and wellness industry. With a focus on convenience and variety, Spafinder serves as a valuable resource for anyone looking to improve their well-being through spa and wellness services.
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