Spafinder is a leading online platform that connects consumers with spa and wellness locations across various regions. The company specializes in offering gift cards that can be redeemed at a wide range of health and wellness facilities, including spas, fitness centers, and wellness retreats. Customers can easily search for services tailored to their needs, whether they are looking for relaxation, rejuvenation, or fitness solutions. Targeting individuals seeking self-care and wellness experiences, Spafinder provides an accessible way to discover and book treatments at local establishments. By streamlining the process of finding and purchasing wellness services, the company aims to enhance the consumer experience in the health and wellness industry. With a focus on convenience and variety, Spafinder serves as a valuable resource for anyone looking to improve their well-being through spa and wellness services.
Spafinder receives mixed feedback from consumers, with 42% positive and 53% negative reviews. Many customers appreciate the ease of purchasing gift cards and highlight the excellent customer service, noting that representatives are often courteous and responsive when issues arise.
Some reviewers share positive experiences regarding the resolution of problems with gift cards, indicating that the company has effective safety measures in place. However, a significant number of complaints center around the unreliability of gift cards, with several customers reporting that their cards were either inactive or not accepted at various locations. Additionally, issues with unresponsive customer service and difficulties in using eGift cards are common frustrations.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 2.8 | 286 | 100% | -1.2 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Sep 24 | 1.0 | 1 |
| Oct 24 | 1.0 | 1 |
| Nov 24 | 3.4 | 5 |
| Dec 24 | 3.9 | 7 |
| Jan 25 | 3.7 | 6 |
| Feb 25 | 4.7 | 7 |
| Mar 25 | 4.3 | 6 |
| Apr 25 | 2.0 | 4 |
| May 25 | 1.0 | 2 |
| Jun 25 | 3.0 | 2 |
| Jul 25 | 3.7 | 3 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 286 most recent reviews.
“Activating it was quick and easy, and finding a nearby spa was just as simple”
“I tried reaching out to customer service a couple of times and never got a response”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Spa & Wellness.
| Company | Overall | Legit | Service | Website & app | Value | Trend | Reviews |
|---|---|---|---|---|---|---|---|
 | 2.8 out of 5 (poor) | 100 out of 100 | 2.2 out of 5 (poor) | 1.9 out of 5 (poor) | 1.4 out of 5 (poor) | +5% | 286 |
| 4.8 out of 5 (good) | 100 out of 100 | 4.9 out of 5 (good) | — | 3.8 out of 5 (good) | +1% | 381 | |
| 2.0 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.2 out of 5 (poor) | 1.0 out of 5 (poor) | −16% | 85 | |
| 4.8 out of 5 (good) | 100 out of 100 | 5.0 out of 5 (good) | — | — | −2% | 1,000 | |
| 4.6 out of 5 (good) | 100 out of 100 | 4.1 out of 5 (good) | — | — | — | 145 |
Bottom line: Spafinder is #4 of 5 on overall rating in this group. On service, Difesa Debitori Spa scores higher (5.0 vs 2.2).
286 reviews of Spafinder. Filter by what matters to you.
I ordered a gift card for my friend. I received an email two weeks ago that said it shipped and here is your tracking number (no tracking number was in the email). My friend still hasn't received her gift card! I've sent several emails asking for the tracking number and NO RESPONSE! I'm very angry!!!!!
It is ridiculous that you can't just buy a spa finder gift card and use it at a spa of your choice that excepts them. You have to buy the card login get a spa finder e-card take it to the spa have them login to spa finder.com to redeem it is absolutely ridiculous I'll never buy another one!that did not make my spa experience relaxing!
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Polarized pattern: few middle ratings. 42% of recent reviews are 4–5★ and 53% are 1–2★.
The thing I can't figure out is where do I login to see the gift cards I have purchased? I frequently buy the gift cards, especially when they're on sale, because they're accepted at Qua spa in Las Vegas. The website could you improvement and it would be much easier to be able to login and see your gift cards in one place.
Bought a gift card online for myself for mother’s Day after seeing a deal for 18% off Entered it on The website Got the discount Put in my credit card Paid Was charged full price without a discount Immediately called customer service and was told too bad Was then told someone will call me back No one did Sent out an email with the event No response
I was wrongly charged for two gift cards rather than one. I immediately contacted Spafinder to dispute the charges and was told it would be corrected. I was given the number for the extra card, 6562, and asked to tell the card"s recipient that the card was voided. I also received an email from BHN stating they saw the issue was corrected over the phone. This was almost two months ago and the issue is not resolved and my credit card continues to be in a pending status under investigation. This is not satisfactory. Pl
Link: www spafinder.com buygiftcards image.png (image options not shown) EMAIL eGift CARD, PRINT eGift CARD, MAIL a GIFT First selected Mail a Gift Card. The website did not accept my valid shipping address. Called customer service they reported no issues with the web site and offered an alternate website for purchasing. This website did not offer payment with Paypal or Discover card (not an option for me) Tried again next day to enter order and received same invalid shipping address message. The system asks the user to accept the corrections no corrects can be found on the page, user is unable to proceed. Selected "PRINT eGIFT" option. This option allows the purchaser to add "From" information and a "Message" to the recipient, but the recipient never sees this message for a printed gift card, these fields should only be offered on the option to send a EMAIL eGIFT, and not the printed copy, there is no point. When I received the email for the printed gift card the verbiage it more geared towards a recipient of the gift card and not the purchaser. For example "you have received a spa finder card' and "your gift card has been opened". This was confusing. I had to call custom service to be sure that I was not redeeming the card on behalf of the recipient if I click the link. I was provided email address spafinder at customerservice dot com to report my issues, and my email was sent back to me as undeliverable.
I purchased two $150 gift cards and neither of them arrived via mail as requested. I called to inquire about sending e-certificates instead but they said it was against policy to reissue in a different manner. I didn't trust the company to mail new cards so cancelled the order and requested a refund. The only reason I gave two stars versus one is because it was a quick refund. This company almost seemed to excited to issue a refund rather than try to make a happy customer.
Both times I ordered (one via email and the other by mail) my orders did not arrive and I needed to contact customer service. The inflexibility of what you are able to do/offer your customers in terms of service is astounding! I wanted to replace my purchase but you made it so difficult that I decided I no longer want to purchase from your company again. I was a first-time customer and this was a horrible experience!
Spafinder is a leading online platform that connects consumers with spa and wellness locations across various regions. The company specializes in offering gift cards that can be redeemed at a wide range of health and wellness facilities, including spas, fitness centers, and wellness retreats. Customers can easily search for services tailored to their needs, whether they are looking for relaxation, rejuvenation, or fitness solutions. Targeting individuals seeking self-care and wellness experiences, Spafinder provides an accessible way to discover and book treatments at local establishments. By streamlining the process of finding and purchasing wellness services, the company aims to enhance the consumer experience in the health and wellness industry. With a focus on convenience and variety, Spafinder serves as a valuable resource for anyone looking to improve their well-being through spa and wellness services.
This profile hasn't been claimed by the business owner.
